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Smeg CIR93AXS3
JMCSydney, NSW
Problematic SMEG cooktop
I purchased my brand new house in 2012 and it came a brand new Smeg CIR93AXS 90cm topmount gas cooktop and it has been nothing but trouble from the beggining!
The auto ignition system works for some burners and not for others. You have to continue to hold the gas lever down for over 30 seconds or more before the system registers that the gas is in fact lit (while the igniter system is clicking away trying to light the gas). Only then can you release the gas lever without the gas going out.
Only 2 burners work well out of 5 burners. The other...Read more
2 burners stay lit for 2-3 minutes then switches off and 1 burner does not even light up. I saw another post on this website with the same problem I have and I decided say my piece. My advice is to stay away from SMEG cooktops.Purchased in June 2021.
2 comments
Hi Lesley,
I have made contact directly.... Read more
Regards, JaniSimilar opinion? Write a review on ieatwords.com.au!
Excellent service from SMEG
I had a great experience with SMEG Service
Even when the cooktop warranty is out, SMEG organised a service with parts replaced all done as part of goodwill.
Thanks to Lesley from the service department who was excellent in following up my issues and organised a prompt service call two days later and parts was replaced, The service technician was great at fixing the problem quickly too.
My cooktop works like its brand new again.
Thank you so much SMEG.
James
Similar opinion? Write a review on ieatwords.com.au!
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5.0(2)George
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Happy customer
Bought what is essentially, from what I can tell, the same model in 1995 .the only visible difference being the grids being of slightly different construction. That hob has worked like a charm for 22yrs of solid use and still going strong . Have bought one for our lake house with no problems so far.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Smeg CIR93AXS3 compares to other Gas Cooktops
Know better, choose better.
Gas flow issue
Cannot get gas to flow no matter how long I depress the knobs. Problem lasts for few days and then it starts working again. Usually happens after oven (located below) is used. Thinking of replacing it with a better brand. Stove was provided by the builder of my new home. Has happened several times over the last few years.
1 comment
Rodney M.Smeg
Dear Kiwi Man,
could you please email our National Service Manager, [email protected] with your details and the problems you are experiencing with your cooktop. Once he has this information, he... Read more
Similar opinion? Write a review on ieatwords.com.au!
BakappoiMelbourne
- 2 reviews
SMEG Gas Cooktop - not worth the price
I purchased my Smeg CIR93AXS 90cm topmount gas cooktop just over 2 years ago and it has been nothing but trouble ever since, as is pretty much the case with the rest of my Smeg kitchen appliances!
The auto ignition system works when it wants too and when it does and the gas ignites, you have to continue to hold the gas lever down for up to 20 seconds before the system registers that the gas is in fact lit (while the igniter system is still madly clicking away trying to light the gas). Only then can you release the gas lever without the gas g...Read more
oing out. There is also an issue with a couple of the gas taps where you have to wiggle them to get the gas to start flowing. I have now resorted to buying an electric kettle, as its much easier than having to deal with this below average Smeg appliance on a daily basis.2 comments
Steve C.Smeg
Dear Bakappoi, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your details and also what a... Read more
re all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve CullenHi Steve, Thanks for getting this sorted out for me. Just some feedback regarding the service company in Melbourne, Having clearly specified the issues being experienced with the cook top to yourself,... Read more
they turned up without any parts whatsoever! All they could do was confirm the cause of both issues and had to return a second time (a week later) to fit the parts. This resulted in myself having to take time off work for both occasions. Hopefully all good from here, Thanks, AndrewSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Iris rasked
Is the smeg Model SAR93AX1 a good top and are parts still.available for that model as I have been offered that model 2nd hand?
1 answer
Steve C.Smeg
I am the National l Service Manager for Smeg and I would can say that that model number was manufactured from 1997 for a few years and whilst we have some part there are some that are now no longer available. If you can get a serial number from the base of the unit that can tell us whet year it was made. You can email me direct at [email protected], hope this helps. Regards, Steve Cullen
Joe H.asked
how to put wok burner together
1 answer
Steve C.Smeg
Hi Joe,
You have to match the notch in the base to the key in the top part.
Regards,
Smeg Tech Support
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Ariston PK640RGHAUS
3.7(15)Kleenmaid CH612XFF
5.0(1)Kleenmaid GCTE12010
5.0(1)Euromaid WK70S / WK69WH
5.0(2)IAG ICD9SG6
5.0(1)AEG A755VPGB-M
4.0(1)Westinghouse WHG756SA
4.0(3)Whirlpool AKT922IX
4.0(1)Gasmate PC2090
4.0(1)Blanco BCG95X / BCG95W
3.7(3)Siemens EC945RB91A
4.0(1)Other Gas Cooktops
Ariston PK640RGHAUS
3.7(15)Kleenmaid CH612XFF
5.0(1)Kleenmaid GCTE12010
5.0(1)Euromaid WK70S / WK69WH
5.0(2)IAG ICD9SG6
5.0(1)
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Lesley R.Smeg
Hi JMC - thank you for your feedback. Have you contacted us to give Smeg an opportunity to assist you? We would love to be able to assist with your problems you have mentioned. Please contact us direc... Read more
t with your full name, address and contact telephone number. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.