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Smeg SFPA7395X Questions & Answers
10 questions from our users
Lyn Wallaceasked
Hi
Our Smeg sfpa7395x2 screen has gone blank so unable to use oven at all. It’s not very old as the plastic wrap was still on it after we moved in here - the seller of the property just renovated the kitchen before we bought the place a few months ago. I don’t have any paperwork unfortunately. We turned the power of to it hoping to reset it to no avail.
mark casked
We have had a smeg oven SFPA7395x for 2.5 years.recently the oven just turns off with clock display blinking like a power cut although no power cut.we have had the supply checked the 15 amp power point replaced lead replaced with new 15amp plug, the circuit breaker replaced.after all this we turned the power back on and the oven cut off again.the clock has cut off set several times since.We are about to get a new Kitchen and were going to put the 900 oven in but are reluctant now with the problems we are having.
2 answers
Rodney M.Smeg
Dear mark c,
Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: [email protected] and please mark to the attention of Lesley.
Regards, Smeg Australia.
I have emailed today,I have not had a response as yet.came home to find oven had gone off again today,cooking on the BBQ again tonight.
EmCasked
Every time I have my oven on (fan forced) for over 30/40 mins, it locks itself and turns off. I am trying to cook meat for 3+ hours, and after 40 mins the light turned green, and it then turned off. Have I changed a setting somehow, and how can I stop it from dropping heat?
Dimitra Jasked
Hi there I have purchased a SFPR9395X approx 3 months ago I have noticed the display clock does not stay on permanitely the door needs a harder push to make sure the oven is heating correctly and on some occasions it takes along time to pre heat
1 answer
Lesley R.Smeg
Hi Dimitra J thank you for your enquiry. We would love to have the opportunity to assist you with your problem, can you kindly phone us direct on 02 8667 4833 or email us direct at [email protected] - please provide us with your full name, address and contact number and we will be in touch. Kind Regards, Smeg Australia.
Cynthia R.asked
Often when cooking at the suggested high temperature the oven slips into warming mode and stops cooking. What is going wrong please
2 answers
Give customer service a call as I found them really helpful. I did have numerous issues with my Smeg Oven though so if it persists I would be asking for an exchange or refund
If you have had the oven a while I'll presume you have been cleaning the oven shield that slides in above the top grill element so not much fat there, and the pyrolytic cleaning cycle works ring SMEG for advice; and especially if it is a new oven give SMEG a ring; they are helpful. It sounds like it is overheating and going into a safety mode or the temperature control is faulty, but one would expect an error code if that was the case. It is probably a warranty / repair call. It is good if you can reliably reproduce the problem when a service tech is there or they work blind and may be disinclined to just replace parts they cannot see as being faulty. If it is a new oven be prepared to ask for a replacement unit. Getting your money back may not be gratifying because what else do you buy that is also 70cm wide, unless your cabinet will hold a 75cm unit?
Neale Dasked
Hi I have SFPA7395X and it is coming up with error 5, This was after cooking and there were sparks coming out of the fan area, any help?
Leighasked
LoisCasked
Have had this oven now for only a few weeks. Have used it twice. Went to use it today and noticed that the clock display was blank. No tripped fuse and oven light still goes on but clock panel blank. What do I need to do please? Is it faulty?
1 answer
Steve C.Smeg
Hi LoisC,
From the sounds of it, you have an issue with display.
Please contact our Service Department on 02 8667 4833 to arrange a service call.
Regards,
Smeg Tech Support.
JMMasked
Having trouble setting the clock. What will did i do wrong?
1 answer
Steve C.Smeg
Hi JMM. thanks for your review. Can you please contact us direct and we will guide you over the telephone - Our telephone number is 02 8667 4888 - Thank you SMEG SERVICE
Michele Hasked
Hi
I have just purchased SFPA7395X and I am a bit puzzled about how long it takes to reach 160c ... It is well over 30 minutes! Is this normal?
Thanks
Michele H
1 answer
Steve C.Smeg
Dear Michele, I am the National l Service Manager for Smeg and I would like to assist with this problem, there could be an issue with the setting being used or a software problem in the unit could you please email me direct at [email protected] with your details and I will arrange for a service call to ascertain what to do to fix these problems. Regards, Steve Cullen
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