Spacetalk Questions & Answers

Hi Melanie,

Currently there is only one type of band available for the watch due to the unique design, however I can pass your suggestion on to our design and development team!

If we can help with anything please let us know by calling our support team on 1300 087 423 or email [email protected]

- Elke

Hi Daisy,

We do recommend charging your SPACETALK overnight so that it is at 100% in the morning and ready to go.
If you have any further questions please don't hesitate to contact our support team on 1300 087 423 or via email at [email protected]

- Sam

Hi there!

The watch emitting warmth may indicate it is having trouble completing a process and is working harder than normal. This can sometimes be due to the service provider used or the coverage in the area, but I would recommend contacting our support team on 1300 087 423 or email [email protected] so they can check on things for you.

-Elke

Hi Bianca,

Sorry to hear that this is happening to your watch. When the charging dock is sending power to the watch the light changes between green and red, so based on what you have described it seems like there may be something preventing the watch from charging. If you haven't already, I would recommend contacting our support team so they can look into this for you. They can be reached by emailing [email protected] or by phoning 1300 087 423.

-Elke

Hi there Brian!

Sorry to hear that you are experiencing an issue with the weather app on the watch. When you have the watch with you could you please call our support team on 1300 087 423 so they can go through some remote troubleshooting steps with you? Alternatively you can email them: [email protected]

- Elke

Hi Clare,

I'm sorry to hear this has happened to your daughters SPACETALK. While water damage isn't covered by warranty we have had some success in the past in repairing watches in these situations. I would recommend contacting our customer support team on 1300 087 423 or via email at [email protected] so they are able to assist with this process.

-Sam

Hi Amanda,

Sorry to hear that this is happening. As you have already performed a reset of the watch, I recommend calling our team on 1300 087 423 as I am confident we will be able to assist in having your watch working as intended.

I look forward to your response so we can have this fixed as soon as possible.

Adrian

Hi Meeka,

This sounds quite unusual, so I would recommend calling or emailing our support team so they can troubleshoot this issue. Their number is 1300 087 423 or email [email protected].

Elke

Hi Sheryl,

You can send text messages to and from the SPACETALK watch. Once the watch is paired up to the AllMyTribe app you should be able to go into the contacts menu on the watch and select the messaging icon next to the contact you would like to send a text message to. Alternatively, if a message has been received on the watch you can press the option to reply to that message.

I hope this was helpful! For more information feel free to call our support team on 1300 087 423 or email [email protected]

-Elke

Hi Sheryl,

If the watch has the latest update you should be able to access Spacetext. When you go to write a message (either by replying to a received message or selecting the message icon on the contact list) it will still open to the default preset message list, if you swipe to the left and right you should be able to see the emoji keyboard and the new Spacetext keyboard which allows free text entry.

If you aren't able to see this you may need to update the watch by going to Information > System Upgrade.

I hope this has helped answer your questions. For more information you can call our support team on 1300 087 423 or email [email protected]

-Elke

Hi Nelo,

I'm sorry to hear you are experiencing issues in setting up your daughter's new watch. If you haven't already, could you please call our support team on 1300 087 423 so they can do some live troubleshooting to get this resolved? Alternatively you can reach them by email at [email protected].

You can also find our support information in the AllMyTribe app by pressing Menu > Support.

-Elke

Hi Jamshed, all of the service providers you have mentioned operate on Telstra's network and will work fine with SPACETALK, although we usually recommend Belong as their $10/mo plan is a great fit for our watch! This plan comes with unlimited calls and texts as well as 1GB of data which is plenty for what the watch will generally use in a month. If you have any further questions, please feel free to contact us on 1300 087 423 or via email at [email protected]. - Zach

Hi Henao,

If you send a photo of the damage as well as details of the original purchase to our support team at [email protected] they can assess the best course of action to get this resolved for you. You can also call our team on 1300 087 423 to speak to someone about the issue.

-Elke

Hi Leigh,
The battery life of the SPACETALK will differ depending on usage, the key factors that impact this being the frequency of the location updates and the volume of calls made from the watch. On the 15 minute location update setting with a light amount of calls made, the battery should generally last for around 10-14 hours. On the 1 hour update setting with similar usage, you could expect around 20+ hours of battery life.

If this isn't the case for your watch. I'd recommend contacting our support team so that they can look into this for you. You can reach them on 1300 087 423 or [email protected]

-Maddi

Hi Cherie,

Sorry to hear you have been experiencing issues with your SPACETALK. The password to reset SPACETALK is the last 4 digits of the IMEI number. This IMEI number can be found in the information app on the SPACETALK or underneath the barcode on the original box. If you are still experiencing issues getting it set up please give our team a call on 1300 087 423 or contact them via email at [email protected] and they will be able to assist.

- Sam

Hi Joanne, Sorry to hear you are experiencing issues pairing your SPACETALK. If you haven't already can you please contact our support team on 1300 087 423 or via email at [email protected] and they will be able to help you get it paired up. - Sam

Hi Ruby!

There are very strict International Standards which govern the amount of radiation exposure against defined limits. Australia is among 40 other countries that adopt high standards designed to reduce exposure to harmful radiation. The actual test is called Specific Absorption Rate (SAR for short) and the rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when SPACETALK was tested was 0.429 W/Kg for front of face, and 1.870 W/kg for wrist worn. SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark. SPACETALK displays this RCM mark in the Information menu under Regulatory Compliance section.

I hope this has helped answer your question. If you would like any further information you can reach our support team on 1300 087 423 or [email protected]

- Elke

Hi Fiona!

The light on the charging dock will change between green and red while the watch is receiving power. If you are experiencing issues with the watch charging could you please contact our support team on 1300 087 423 or [email protected] so they can look into this for you?

-Elke

Hi Fiona,

Sorry to hear this, can you please contact our support team on 1300 087 423 or via email at [email protected] and they will be able to further troubleshoot this for you.

-Sam

Thanks for contacting us! Sorry to hear that your son's watchband has broken. This is something that we are able to replace. At your earliest convenience could you please email us some images of the damage at [email protected] so we can determine the best possible resolution for you?

- The team at SPACETALK

Hi Bree,
I'm sorry to hear that this has happened to your daughter's watch. As Trae correctly advised, if you send a photo to our support team [email protected] we can assess if it is something we can cover under the 12 Month Manufacturer's Warranty.
If you have any questions you can also give our team a call on 1300 087 423.
-Elke

Thanks for contacting us! Sorry to hear that the watchband has broken. At your earliest convenience could you please email us some images of the damage at [email protected] so we can determine the best possible resolution for you?

- The team at SPACETALK