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Jonny S.Perth, WA
- Verified customer
Summit Homes Group - Great Services
Summit Homes Group (Projects division) have just completed construction of my home in Wembley Downs - i picked up the keys on Friday afternoon.
I was extremely impressed with Summit's project delivery team - both Sandro (Supervisor) and Cerys (Contracts Administrator) were an absolute pleasure to work with - very professional and patient staff. Summit should be congratulated on retaining such high-quality individuals in its business.
Both of these two staff members were always willing to take the time to answer any questions or queries.
You certainly have a satisfied customer, in myself.
Jonathan Sheldrick
1 comment
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Mase
- 2 reviews
- Verified customer
Exceptional Service + Quality Build = Very Happy FHO
I got the keys today to my first home and I'm very proud to say it's a Summit Home.
Aside from the quality and affordability of the build it's the people at Summit Homes that have made a some times stressful experience a very enjoyable one.
Special mention too Lauren in contracts who has looked after me every step of the way and Matt the building supervisor who was always been just a text or call away. I have nothing but kind words to say about Summit and their people and the beautiful homes they build.
I would definitely recommend them to anyone looking to build their first home or their next.
2 comments
Summit H.Summit Projects
Hi Mase,
Congratulations on getting the keys to your new home! At Summit Projects we pride ourselves on quality and customer service, and we're so happy to hear that you're pleased with the outcome.... Read more
We will definitely pass on your kind words to Lauren and Matt, and hope you enjoy making happy memories in your new home!Thanks Nat
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- Verified customer
Good quality and Good service
The building process was a generally positive experience with the house meeting our (high) expectations on quality and level of finish.
We wanted to make comment particularly about Nathan (Site Supervisor) and Lauren (Contract Admin).
Nathan - did a great job and was a pleasure to work with. His diligent approach gave me full confidence that Summit would hit the quality levels we wanted. His proactive, professional and responsive approach meant that any issues were quickly resolved (if not already actioned before we had a chance to pick...Read more
them up) – this strong approach/focus to quality and customer service is something that is talked about a lot but rarely seen in practice with site supervisors and it was great to see him surpass our expectations. We also want to wish him all the best with his upcoming engagement/wedding! Lauren - when she took back over the CA of the project, she quickly went to work and ironed out any of the remaining issues with selections or documentation. Her positive, proactive and professional approach goes a long way and in dealing items (both big and small) - she was a pleasure to deal with.1 comment
Summit H.Summit Projects
Hi Blair, Thanks so much for sharing your building experience with us. I will pass on your kind feedback to Nathan, Lauren and the wider Summit Projects Team. Thanks, Amanda (Marketing).
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Terrible Experience with Summit Projects
The salesman made a lots of promises before signing the contract. Once the site construction commenced, our nightmare started. We found a lots of poor workmanship, mistakes and wrong installations etc at every stage. We contacted the supervisor for rectification, his first response was to deny, then to find excuses not to do anything. Summit projects would not admit their mistakes even if the mistakes were very obvious. Their service was very poor. Their supervisors were very arrogant and not professional. We will never recommend Summit projects to anyone. Summit projects is the worst builder we know.
1 comment
Summit H.Summit Projects
We are sorry to hear about your disappointing experience with Summit Projects. As we pride ourselves on our customer service and the quality of workmanship we would like to ensure your complaint is fo... Read more
llowed up. Without any details we are unable to do this, and would appreciate if you could give us a call on 9317 0100 to discuss your concerns with our Construction Manager.Similar opinion? Write a review on ieatwords.com.au!
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Summit H.Summit Projects
Hi Jonny,
Thank you for your 5 star review!... Read more
We're so happy to hear that your building journey with our Developments team has been such a great one. Our ethos of 'built around people' means we're always striving to give you the very best experience, and our skilled, professional team genuinely enjoy making home dreams come true. We wish you many happy years in your Summit home. Best Regards, Jay (Marketing)