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TCL 65C2US (65") Questions & Answers
13 questions from our users
paulyasked
Activate sleep mode
No answers
Ian.M.asked
The sound sometimes brakes down like no sound then sound like it is stuttering
No answers
Lisa W.asked
Sleep mode keeps coming up on my tv how do I turn it of please
2 answers
I couldn't get the TCL to work properly and fully for the 3 months we had it so eventually after continued complaining JB hifi swapped it for a Sony thats been perfect. TCL were not willing to do anything worst customer service I have ever experienced I will never buy another of their products EVER.
The sleep timer is in settings => screensaver
BRNasked
The TEN Play flag randomly appears or stays after passing through a 10 channel regardless of channel being watched. Color buttons for channel catch up services stop working once flag set. Only way to fix is turn off and restart TV. Is there a fix????
No answers
Sonyaasked
We have had this Tv for approx 6 months and for the last week a banner on the left hand side pops up with a pic of a rugby player and adverts for 3 other things, how do i remove it?
No answers
Kamasked
Does 65C2US has up scaling for regular HD transmission? I will appreciate to read more reviews for 65C2US. How does it's HDR and micro dimming works?
No answers
Laurieasked
I have connected headphones through the headphone jack, and one set through the digital sound jack, these are Sennheiser headphones that wirelessly pair with a base station each. I hope I am not super dumb but now we do not have any sound from the TV, I had tried disconnecting the headphones completely from the TV inputs, turning the headphones off but still nothing, I have (hopefully) been through all the settings for sound but nothing seems to work. Help!!!!!
No answers
Benjamin Lasked
How do I disable sleep mode on my 65C2US?
No answers
Dr. Zaarasked
My tv doesnt start. It continues to show swirling circles on a black screen with no further access. I am already disgusted with this product. Do you have aa fix for it? So far, I have tried everything, from turning power off to removing every single cabel with no avail whatsoever. I bought it about 5 months ago, and it has been giving me trouble ever since. Can you suggest anything at all?
1 answer
1. Check out the Whirlpool Forums thread "TCL - UHD & QUHD 4K - Android TV Range - 2017"
2. Warranty claim - I'd get a refund and buy another brand instead of TCL POS
Simonasked
How do I turn sleep mode off ? Be watching tv next minute it’s comes up with it’s going to turn off in 60 sec
No answers
Makasked
Can you connect a wireless sub woofer and rear speakers to the in built sound bar?
No answers
Lorna Pasked
My tv keeps switching to shop mode although we got it in the box (wasn’t the ship display). Also the USB selection doesn’t appear when moving through the sources and we have to take it out and put it back in to activate. Any suggestions?
2 answers
Hi there.
Mine was doing the same thing even thought mine was fresh out of the box.
Call TCL, there staff are amazing and they will email you a update file and instructions on how to update the TV. Please let them know that you wish to get the update as the “shop reset” didn’t work. If they don’t wish to give it to you, send me your email and I’ll forward the email they sent me.
This actually fixes everything with the TV. You will still get the prompts for sleep mode which is just a message that comes up to make sure your using your TV. This will only happen if you don’t use the remote for a few hours. We get this message cause we have our PC linked to ours and as such, once the TV is on we don’t have to touch the remote again. I actually appreciate the feature as the kids turn the TV on then walk away.
How this helps.
I found that pressing the “okay” button as soon as I plugged a USB in would bring up the screen and I could then access what was on my USB. Hope that helps!
Craig Bulmerasked
Hi guys looking to purchase this TV, what wall mount would you recommend? Cheers
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