??!

12 questions from our users

heysue

heysueasked

Hi, Got a TCL 55P20US tv, and the screen has died, the sounds is still coming through but the screen has just gone black. Any suggestions? It was purchased from Bing Lee on 29/12/2017- would this still be in warranty???



1 answer
Ursh a.
Ursh a.

It comes with a factory 3 year warranty. So usually the place of purchase will organise the repair. You can always email TCL [email protected] with your questions


Tam B.

Tam B.asked

60P20US (60")

I have sound but no picture

1 answer
Stewart A.
Stewart A.

I can not get my lg soundbar to work on this tv, there is no sound coming out, can any one help


Paul

Paulasked

43P20US (43")

Anyone disabled the stupid way to bright standby light



No answers

jimmy law

jimmy lawasked

43P20US (43")

I lost the remote control, where can I buy one and if I just buy one can I use it for any this model TV?

3 answers
Chad P
Chad P

Hi Jimmy, ebay is your best bet i purchased one for my Tcl 65p20us and it works fully functional link is below
https://www.ebay.com.au/itm/New-Original-TCL-Remote-RC802N-ARC802N-YUI1-for-TCL-TV-50P20US-55P20US-60P20US/263620639504?hash=item3d6103bb10:rk:5:pf:0

Regina
Regina

I would contact TCL direct, Google them for contact details, I'm sure they will be able to assist you.

jimmy law
jimmy law

I checked with TCL service and was offered an original remote controller which is 80 AUD including delivery. At the same time I was offered an multi-function TCL controller which is some 20 bugs from eBay. Further Offer include a Chinese model from Taobao which is only 20 RMB. I will let you know how this works.




Betty

Bettyasked

50P20US (50")

Very dissapointed with this Tv's. I purchased it on 17/4 and as we were going on holidays we didn't install it until 1 week ago. Colour isn't as vivid as what we have seen in shops and for viewing from our couch which has a slight angle it is very washed out. should The colour be better. Any suggestions?

No answers

Eb24

Eb24asked

60P20US (60")

If there any way to update my firmware on my tcl 60p20us tv? I trying to connect a sonos sound bar and it doesnt seen to work. Anyone have any suggestions or help?

No answers

Alan A

Alan Aasked

60P20US (60")

Purchased 10/04/18 and since done latest firmware upgrade, everything working fine inc Netflix except when viewing freeview catchup I experience picture shudder straight after the ad's on any program...watching program is perfect, just after the ad's is the issue.. Sometimes it will freeze and there is no picture at all. Exit out and start over again, same result. Restart TV but no change.Any ideas?

No answers

Johnny Rico

Johnny Ricoasked

60P20US (60")

Does anyone know the input lag on this tv? is this the australian version of the TCL p605/607?

No answers

Maria

Mariaasked

50P20US (50")

How do u change the time as when it was set up they put wrong time on ot

No answers

Louise

Louiseasked

60P20US (60")

Is this 4K ? many thanks.

1 answer
groogle
groogle

Yes.


Damien

Damienasked

60P20US (60")

JB HIFI have it at $1100 (10th Dec 2017).
My only concern was where TCL might be located and how hard warranty would be. E.g. China or Taiwan? Or perhaps inter-state?? (Out of NSW).
.
JB HiFi very helpful but their prices are mostly retail and must negotiate!!!
...
Q: Cannot find info on what video/audio file formats and Codecs supported?
Q: Cannot find photo of remote control?
Q: Cannot find the detailed specs - E.g. picture refresh rate in Hz (E.g. 100Hz, 400Hz, 1,000Hz or 50Hz?)
Q: Cannot find photos & screen shots of the interface and PVR functionality...?

4 answers
Achtlos
Achtlos

All budget 4k tvs will refresh at 50 or 60hz. Most high end tvs are the same. A few very expensive tvs will be 120hz...but they will say 200, but this is basically marketing jargon. TCL warranty is ok, JB has consumer law requirements to fix faults. The pvr and most of the application features are all Android for TV.

Damien
Damien

I wish the manufacturers providers more details of what you can do in these tv's with android. After researching, I just found out it has 10GB of storage!
So now I am deciding between TCL P20 60" $1,000 /or Kogan 55" PVR & Android Agora KU8000 /or Kogan 55" PVR & Curved MU9500 $650.

As both Ultra HD I assume the 55" will be more clear than the 60"? Also price between MU9500 and 9000 and 8000 must fairly different - Samsung, LG and AOI / AIO (I forget exact manufacturer name of the curved MU9500).

Maybe I should go to Whirlpool Forums to discuss...

morgs640
morgs640

Delete


Elizabeth H

Elizabeth Hasked

50P20US (50")

Can I load other apps like ABC IView?

2 answers
Adam
Adam

I cannot actually answer your question right now, TCL have taken the TV away for repairs, they didn't replace it, they have taken it for over a week now. No return date in sight.
I would NOT purchase anything TCL, do yourself a favour and don't fall for the cheap price.

Damien
Damien

Yes of course. 10GB storage, plus any other apps that like to be moved to external storage!


Get an answer from our members and TCL Electronics representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.