I signed up for Telechoice NBN. nobody got back to me.
I contacted customer support in asia, was unable to get any response.
https://www.telechoice.com.au/nbn
Sorry, but it seems this page cannot be found.
Not sure if this is covid related or a failed business venture.

Automatic excess data charges can not be deactivated by the user. You must contact the company and request be disabled. Customer for nearly 12 months, unresponsive to request to review inadvertent charges incurred by child. Lost my business.

SCAM, Thief SCAM! They will take your details and dont provide you with any internet then automatically charge your account double the amount that yoh were supose to pay if you had internet. No internet, not even a connection done and double the amount charge. Scam I'm am reporting them and will take them to court if found a real business to be behind this.

This company wants all your information license number expiry date, Medicare number expiry date and more. they say this is to do a credit check. but I was signing up on a 7month pre paid, paid up fount plan there is no need to do a credit check. So what are they going to do with the information gathered.

I am a new customer to Telechoice, it is already hard to start with just for SIM activation, so good luck if you are thinking to use this provider. Tried to ring to activate last night and no one answered, tried again today with several attempt online and via phone only informed by them that they are undergoing service maintenance and is not available to activate on Monday (2 March 2020). no information on the website, or they should just have an auto reply saying that they are undergoing maintenance instead of wasting ppl time!! Super bad management!!! Would not recommend anyone.

I have NBN connections since August 2022.Router has problem -no power.They didn't give replacement one.They again took $60 for new device.Always dropouts.i am waiting 7 days for new device .They advised that they send via express post.Ref : 28284082

Happy with coverage but not customer service at all, where the recording says” you’re caller #1 “for 5mins or so? Why so looong to attend to the call? Everyone in the team on break or dont care at all!

I upgraded from Foxtel 12 to Telechoice 25 due to constant problems with Foxtel, thinking that their Mobile service was great, I figured their Internet (NBN) service would be good as well. It was the worst move I have ever made, I have been with them for 5 Months & there hasn't been 1 Month where I haven't been on the phone with problems. Do yourself a favour, DO NOT use Telechoice for your NBN.

I move from other provider to Telechoice. I stayed for one week waiting until my SIM card active. They disconnect the old service and stayed one week active my service.

Patchy service since installation and the person who installed my NBN service forgot to set up my landline, which I was unaware of until two months into my plan.

NBN connection (internet + landline) would drop out at least six hours at a time, but would resume automatically. However, if this occurred on a weekend, you would have to simply “wait it out until Monday because technical support team is off on weekends” like their online customer support would tell you whilst offering no alternatives.

Anyways, their mobile services work fine but do not be fooled by this. When it comes to NBN, this company is a mess. Currently searching for another provider.

I have been with TeleChoice for approx 18 months. It was so easy to set up. The phone service is amazing, never had drop outs, and download speeds very fast. I am extremely happy with TeleChoice and would recommend them 100%.

The local store was very helpful with the purchase and set-up of the plan but cancelling the service was far more difficult than it needed to be.
30 days notice was provided in writing to cancel the contract/service as per their T&C.
After the billing period they kept sending invoices.
It took many emails to resolve which should not have been necessary.
They seem to be money and not customer focused.

I did an online nbn request.
At the end i was told someone would call within 48 hours.
I thought that is unusual the nbn setup is usually done online, no calls needed.
So i waited 2 days and no one called.
I did a chat on their web site and was told all requests go to head office nothing she could do, goodbye.
So i waited another 2 days, still no phone call.
So i sent a please explain email to 2 email address off their web site.
3 more days have passed, still no phone call and no reply to either email.
Weird stuff

My parents changed to telechoice for their landline, nbn and mobiles. It has been 5 weeks and still no landline or nbn connection. Customer service gives you the run around and never follow up on promises to send technicians out.
Telechoice still sends out the invoice without the service being connected then tell my parents to pay $500 if they want to break the contract.
They are the worst company to deal with! we are now dealing with the ombudsman to take further action.
Steer clear!!!

I don't usually write reviews on things, but I cannot recommend Telechoice enough. They're prices are so much better value than other Telstra plans and their service has been great. I've been with them for 8 months now and had no dramas. They also just upgraded my plan from 15Gb a month to 20Gb at no extra cost!

I have been with Telechoice for 4 years. I have found them to be a great service. I had a problem connecting my email service and via the chat line they were very patient and solved my problem. Could not recommend them more highly. Great value for money too. SJB

Hi, have been with Telechoice for approx 4 years now. Firstly got my daughter a phone plan and after going on holidays to Northern Territory and found Telechoice was a great as my own Telco service, I decided to change over my own plan too. Since then I have put my younger daughter on a Telechoice plan too now having 3 plans in total. Phone service - never had a problem and the value for money you just can not beat it, I would strongly recommend Telechoice to all. I have three plans so much more data and cost me an extra $5 a month then my old single Telco plan. Thanks Telechoice for upgrading my plans free of charge to give all three plans more data today.