I am writing about my experience at the Kolkata airport on 11/09/2019 by a Thai Airways personnel followed by poor customer support from their complaint section.

On early Wednesday morning (11/09), I was returning to Perth from Kolkata (via Bangkok) after completing shopping for a marriage occasion. Most of my luggage was packed in my suitcase, however, I had 2 hand luggages and my normal backpack as well. I went through check-in without questions and came to know that the flight has been delayed. I was stopped at the boarding gate by a Thai A...Read more

My wife (thai)and my daughter (less than 6 mo old) have traveled with Thai airways on 15 th Aug 2022, 00.15am from Bkk to Melb via TG475.

I booked this airline because it was an emergency trip as my wife’s father suddenly had a stroke and I expected a better service from Thai Airways than low cost airlines. But I was disappointed by the behaviour of one of the female flight attendants. She lacks of manners and service mind when talking to the passenger and has no sympathy especially with a passenger travelling alone with an infant.
My wife ...Read more

We are frequent long haul travelers, but not used Thai Airways for several years.
My husband and I have just 'endured' a red eye flight down to Perth from Bangkok. This was the third leg of our trip and we were not impressed with the food!
But the worst part of the experience was the extremely short seat pitch, particularly in comparison to the other seats around us. Others measured 32cm (as advertised) but our seat pitch, row 56 jk was just 27cm. I am only 5ft tall and my knees were touching the seat in front. This is no way to take an over...Read more

my wife along with my in laws and 11 month old son traveled from Melbourne to Newdelhi on thai airways on the morning of 6th feb (TG462, TG323).
the behavior of air crew and ground crew was so horrible towards my family, firstly they did not gave us wheel chair even after requesting for same at melbourne airport. then their air crew was so furious towards the passengers they were not even replying to the assistance call. my baby is 11 month old so they did not allocate bassinet due to security reasons and she was supposed to sit in mothers la...Read more

My parents along with my toddler and I arrived back from Bangkok on TG461 on 14 Jan, the flight arrived in the night and as per usual we made our way to immigration and baggage claim. It was when I arrived home, an hour later my mother called me asking if I had in my hand carry a zipped grey folder that had a copy of her Tickets but also a brown pouch with all her precious gold that she bought but also had been handed down for her mother and my Aunty who recently passed away. It was sentimental, full of value and all her gold in her whole life ...Read more

I booked my tickets in advance in July for travel to Melbourne to India and then back from India to Melbourne in December. the flight from Melbourne to India was smooth but my experience back from India to Melbourne was the worst. First of all they were not able to link my visa to my passport and they had to call Australian immigration to send them a code to link them. I was made to stand there for an hour or so. I have never had this issue before, as I travel frequently from Australia to India. I already had tickets with me, but I was made to...Read more

I booked my flights 4 months in advance just to realise on the day of my departure that my connecting flight was canceled. There was no intimation from the airline or from the ticketing company (Bestjet). Just wanted to share my experience and complete lack of empathy from the airline, instead of trying to understand my urgency of getting to Melbourne I was just handed out an option to get accommodated in next days flight. Let me point out that this was also provided post me contacting Thai air office in Delhi. For all they care I could have b...Read more

There should be a minus star rating as well. I want to give them -10 stars. I booked two Thai Airways flight with BestJet.com from Melbourne to Lahore, one for my family, travelling 3 weeks before me and one for myself. Thai Airways changed flight schedule from Melbourne without any notice. I found out while just browsing through Thai website. I contacted Thai Airways and they told me to contact BestJet. Then I contacted Bestjet and they had no idea about it at all, I was the first one reporting it to them, When they checked, both of our flight...Read more

I had three problems

1. First flight from Perth to Bangkok delayed which meant that I had 15minutes to transfer. Staff provided false assurance that everything would be okay and even if I missed the flight the next flight would be in 2-3 hours. Managed to just catch the flight by sprinting across Bangkok airport. Would have definitely missed the flight if I had walked/jogged.

2. On arrival in Seoul, baggage had not arrived. I was told that the next flight would be in 8 hours time which was completely different to what I was told in Bangko...Read more

I have come across force majeure causing airlines to cancel flights before. However i have never come across one as SHAMELESS and irresponsible as Thai airway, that after the cancellation, they do not inform me of an alternate flight, cancels the other legs of my trip (also without notification), and when brought to their attention, wants me to believe they hold no liabilities whatsoever because I no showed, because of course without notification I'm really supposed to know alternate arrangements has been booked.

They have wasted my holiday...Read more