Since 20/3/20 I have been endeavouring to cancel or redate my flight to Norway after the border was closed. My flight was due out 25/3/20. After literally hours on the phone I got to 2nd and the call dropped out. Another couple of hours, got to 5th, dropped out. Spent several more hours to no avail. Sent 5 emails and not a word. I know they were busy but it is now 3/5/20. Pretty poor.
My other flights in Norway and Sri Lanka on other airlines contacted me and offered rescheduling vouchers. No calls to them required. Thai, you are just incompetent.

Due to covid-19 all our flights have been cancelled without clear information about refunds . Brisbane office - no staff ; no answer to e-mails .
Thai have not been contactable at all .They don’t care about their customers .
Never again with Thai .

We booked thai airways last minute after a budget airline cancelled. It was about twice the price but absolutely worth it. My partner and I had a whole row to ourselves but the seats were more than comfortable even if there was another person there. The food service was fast and the food was delicious. The staff were incredibly friendly and more than willing to get you anything you wanted. The in flight entertainment was also great. An overall awesome experience and they will be my first choice airline in south east asia from now on.

COV19 caused cancellation they only refund taxes not the fare. Vietnam Air, Jetstar,EVA,JAL all refunded me full fare but not Thaiairways. They blame the govt for the cancellations. They dont care about customer's health at all?!!

We were booked on Thai Airlines to return from Kathmandu to Brisbane on March 31st. Thai cancelled all flights from Kathmandu. We have been offered an airline credit with Thai, however I believe that a cash refund would be appropriate as we had to purchase other tickets to return home. Thai have not benn contactable to discuss this issue.

I booked a flight return from Sydney to Thailand in April.
Thai airways have cancelled my flight and will not provide a refund.
They offer to reschedule, but I had leave in April so can't go when they allow the flight rescheduled.
Travel agent says bad luck, sorry, it is Thai airways rules
Will approach fair trading with a complaint today

As nobody can now travel due to Coronavirus, Thai Airways are refusing to refund or even change dates without them applying full charges to do so. Shame on you Thai airways especially in these uncertain times. All other airlines are waiving their charges. It's an absolute disgrace.

I have emailed, phoned (no response, on hold 10+ minutes) to cancel my seat. Flight now less than 24 hours away and I am worried. I hope my Visa insurance covers this???

With the advent of Coronavirus, there is to be no international travel. Thai Airways are refusing to refund or even cancel flights. We have tried to call, lined up at the office yet they are no help. This situation is terrible and companies that prey on the small customers are reprehensible.

My parents was traveling from Melbourne to Delhi on wheel chair even it was booked prior but no body cares and when try to escalate the issue no body ready ti listen

We were booked to fly to Bangkok with Thai Airways to celebrate our 50 year wedding anniversary in a weeks time. Because we are presently in the bushfires mayhem, South Coast, we obviously could not go and wanted to defer, not cancel or get a refund. Insurance is not claimable.
Thai Airways agreed to defer the flight to another time but wanted a cancellation and rebooking fee of several hundred dollars. Every other airline that is flying out of Sydney have agreed under the same circumstances to either credit flights or change dates WITHOUT penalty.
The hotel in Bangkok, Riverfront Shangri La, who are aware of our circumstances were more than happy to defer our booking without penalty.
Very disappointed Thai Airways.

I went to Myanmar in November from Melbourne. Friendly service but the food were not good enough and they warm up for Sushi which is not necessary for. So the taste makes me throw up. Also Seat are not comfortable with head pain because the backrest is so weird on the head part. My neck got sore.
They should remove the permanent pillow from the seat.

The online check in bag drop off line is not moving while the normal like move normally. What's the point of having an online check in anyway? Tullamarine to Bangkok.

I flew Thai air from Delhi to Sydney. I checked 2 fragile items in through baggage check in. Both were labeled FRAGILE & I was assured they would be looked after. Both were musical instruments, both were damaged, sitar cracked 14inches around the bell, drums dinted. I provided customer service with photographs if damage, reciept of purchase & all info they required. They refuse to accept responsibility or reimburse me for my loss. I am totally shattered & extremely disappointed. I will never fly Thai air again & strongly advise any future customers who may have fragile baggage to reconsider booking with Thai if you value your baggage or overseas purchases as they do not !!

just flown from Melbourne to Bangkok - return, both flights left on time and actually arrived early, very comfortable flights, attendants very friendly and helpful, food was good. frequently asked if I was ok. movies and music selection vast. both takeoffs and landings were excellent. checking in both ways was hassle free. 1st flight in 15 years, first with thai airways, so I was shitting myself beforehand. no need, twas excellent. no complaints- no worries. would fly Thai again

The food on the flight from Sydney to Bangkok was terrible and the food on the return flight was worse Coffee was stone cold also. Makes me feel sick thinking about it even now.

There was no in flight service at all. No one came when you out the service light so we just gave up turning it on.

My seat on the return overnight flight was broken and did not recline. Was stuck in fully upright position so made the 9 hour overnight flight home terrible.

Would only fly Thai airlines again if they had a 90% off fare sale !!