I went to London from Sydney with Thai Airways in July 2017. Whilst the prestige airlines would charge $11,000 for a business seat, Thai Airways charged $3,700. The business seat is not fully flat but it reclines and it is OK for sleeping. The food is AWESOME!

The plane that goes from Sydney to Bangkok is a very old Boeing 747. From Bangkok to London it goes with an A380 but it just is A380 outside! Inside everything is made of cheap material and upon take off the plan shakes so bad so you think it is gonna crash.

Just a couple of days ...Read more

Booking with flight centre from Melbourne to Bangkok then caught a connecting flight to Vientiane, Laos, we were able to book promptly with confirmation and our tickets the next day. we were able to book our seats and order our meals on their online website conveniently as well for free. Check in took a long time because of lots of passengers but the check-in staff were friendly and lead us the way to the boarding area. The seats are a little small but for me good enough, they offer you refresh towels at the beginning of the flight. the air hos...Read more

We have been flying with Thai Airways since 2001. We flew with Thai Airways quite often, direct to Thailand or to Vietnam stop over Thailand. Trips were always on time and we were quite satisfied with on-board service, we used to trust and recommend friends. relatives to fly with Thai Airways, But for the last 2 years, we have got more and more disappointed with the service, and the quality of plane food which we used to range as the best in all airlines, was so bad that we could hardly enjoy anything. The last trip we went was late January, ...Read more

I called their Melbourne office yesterday to enquire about bringing my return date forward to 3-4 of March. I spoke to a lady in your customer service team and she accused me of not paying attention to booking and why am I changing it, lol ????

She was really rude and hanged up the phone on me 5 times!
I am absolutely disgusted by this person who works in customer service and does not have the professionalism to deal with these situations.

I asked her a few times if she could transfer me to someone else as I didn’t feel comfortable talk...Read more

I had my worst experience with Thai on 19th Oct from BNE to BKK and BKK to DEL. I was travelling with my 22 month old son. I had to literally beg for half a bottle of milk for my child which was denied couple of times throughout both flights by saying it is reserved for our passengers for coffee and tea. After so much persuasion and requests I was given some milk and advised indirectly not to request again and should be used throughout till your destination. This was the worst and pathetic experience I had in last 9 years of my air travel. I a...Read more

From the moment we got on board the staff service was the worst along with seating being the most uncomfortable seats l have sat in . Waited 60 mins for water so my friend could take a panadol and gave up even after l had to keep asking staff and pressing the sevice button and the lovely man behind us gave us a bottle of water due to the lack off customer service and putting up with rude staff. They refused to give me a pillow and blanket when asked and the cabin was quite cold which was extremely uncomfortable flight . Audio and TV also b...Read more

Today we all boarded our flight TG484 Perth to Bangkok to depart at 9 am. We were advised there was a problem with one of the engines and to disenbark, get our luggage and go to check in counter. We were given taxi vouchers and advised they could not advise us on what is going on until all passengers had been processed. After waiting 2 hours and still processing with only 3 check in counters opened it was obvious giving out taxi and hotel vouchers no flight was happening so we left. It has been now 11 hours after our scheduled departure and not...Read more