You place an order, they take your money, and then you never hear from them. No idea if the items you bought are actually in stock or on backorder. They've already exceeded their "ship within 1-3 business days" policy by a week and they ignore all email inquiries. NEVER AGAIN. There are too many good online bike shops to waste your time and money with these scammers.

Our order was received within what we considered was a reasonable time frame. All items we requested were received without any damage and packaging was most satisfactory. We would have no hesitation purchasing from them again.

I have contacted this company 3 times now after purchasing a bike nearly 3 weeks ago as a birthday gift. I received an email advising it was awaiting delivery and I would get tracking details within 1-5 business days. That was 14 days ago now and I have no idea whether the bike is in stock or whether I have been scammed.

If you are going to operate a business whose sole communication is email, have the courtesy to reply. It is very concerning and I would not recommend them!!

Went to their site to buy a new bike helmet, found the model and colour I wanted. It was advertised for sale and in stock. They write to me a week later saying they just happen not to have the item I wanted. Strange that - they were VERY happy to take my money. Offered me a refund or alternate product/colour. I wrote asking about another product and they just ignored me. I had to buy the item elsewhere and I've asked bicycle store for a refund. As all the reviews seem to say - really bad service indeed. I won't use them again.

Usual story, didn't do my research because it was only a couple of wear and tear things I needed that came to less that $100. Two weeks later and no notice of receiving the order, packing or sending the items. A standard automated reply to emails.

Stay well away people, you need your money more than scammers do.

Was shopping for two surly racks, this store had best price, i paid the $398.
Whilst waiting i read some reviews and became very concerned that i had lost my money.
I emailed the store and offered some alternative preferences to send in place of the racks as i was expecting to be told the racks were out of stock.

After about a week i got a shipping notification and my order was delivered three days later.

Cannot complain with the goods as they were perfect, or shipping as it was free.

Do not expect great communication as it seems to be lacking for whatever reason.

Placed an order 16 days ago and was charged $50 delivery for a dog carrier. I live 30 minute across town (Pick up not an option unfortunately). Awaited a week. After emailing them for information on when I might expect delivery I received a “tracking number”. After 8 days there has been no update on the Australia Post tracking number so I’m assuming the Bicycle Store are printing off shipping labels but not actually dispatching. Two days ago I emailed to ask them to confirm that my item had indeed left their premises....still waiting for a reply. Tried calling with no luck either. Save yourself the frustration and hassle*****AVOID The Bicycle Store ******

Their website showed stock and I was expecting delivery within 2 to 3 days as most reputable companies offer.
Products still have not arrived 9 days later and I am now wondering if it will.
Pathetic!!!!

I placed an order 15 days ago wrote them an email a week after placing the order asking them when it will be getting delivered ect and they were just horrible with replying took them days I had to write atleast 10 emails to get an answer out of them just for them to let me know yesterday that the bike I had ordered was out of stock and that they would refund me the money

I ordered online 2 weeks ago. So far I have not received any items, not even an email with tracking details or any other communication to say there is any issue with the items I have ordered. I sent an email on Monday which was responded to Tuesday night saying that the order should have easily left the warehouse and they would chase up to see what the hold up is. I have not heard anything further even as I have replied to the email Wednesday morning with a follow up today. There are no other contact details for this business other than an email address.

I was feeling uneasy about my purchase during the first week as I had not received any acknowledgment, as in receipt, or dispatch information. I wrote an email to The Bicycle Store via their website but received no reply. I decided to go back to PayPal to see if they thought that was normal or not. That email just got forwarded on to the store. I have now received my items am very pleased with My purchases. My issue is not with the website or the products, just the lack of follow up correspondence. Hence, for this reason, I will not be using them again

Hi i ordered vanquish butted handle bars $35 and a saddle robon seat, and when they finally arrived and took the items out of the packaging they had sent me a $20 zoom handle bars so i was disapointed i wanted the vanquish bars as they were reinforced and strong enough for were I ride as the cheap zoom bars are no good for off road or down hill riding totally defeats the purpose, i have emailed them and no response how dodgy so think twice before you order from them you might not get what you ordered.

Hard to communicate with them as they take days to reply email and they dont have phone number. They didn't send the correct item.... as the item I bought was sold out they send me different cheaper brand which I could bought for half the price else where.... even after I complained and ask fill refund via few emails I still not heard back from them ....

Two months after returning a defective tyre I dont have a replacement. They refused to replace it themeselves and apparently sent it to the manufacturer as a warranty issue. Despite what it says on their website, they've also refused to refund the postage I had to pay to return it.

I bought several items and am very happy with them. Items all arrived promptly, as described with no issues. Great communication from company (Eliza) via email. Happy to purchase from them again
Thanks!

I was notified twice that the item I ordered was not in stock. Once my order was posted they sent the incorrect item and they've not responded to any of my emails!