The Book Depository Questions & Answers

Yes they tell you but what they don't tell you is what country it is coming from and therefore you can't track it when it is "supposedly" shipped

Yes. A confirmation of the order is received not long after placing it and then a further email is sent when the books are dispatched. The issue I have now (compared to the past ten years or so I’ve been using them) is that they are much slower to dispatch than they advise you and their postal guide is out of date (Australia Post can’t be relied on). I allowed an extra week on advised timeframes when placing my Christmas order in late November and still didn’t get 5 of the 13 titles within that extra time.

I have someone who wants my book delivered to a post office in Australia. Is this possible?

All books on Book Depository are brand new :)

It is best to email book depository and enquire about where your books are, you need to give them your order details and they will be able to advise if they are on back order, unavailable or on way to you . I’m in Australia and have always received mine quite quickly .
Good luck and enjoy your books

They are the most dishonest company I have every dealt with. Do peruse it but don't hold your breath you will get your books or your money.

Hi - this is the address I have for returns, you will have to argue about it because I just wrapped the books, added stamps and posted - they will ask for tracking details, receipts etc.
BookDepository.com
Returns
Star Track International
PO Box 6082
Chullora
NSW
1405
Australia

but if you ask for the complaint to be escalated to a Manager, that generally works

Thank you so very much!!

I have never had a negative experience with book depository.

I have only had negative experiences with book depository

Tried them instead of Booktopia or Angus & Robertson because they were about 15% cheaper. Bad move as it turns out. No idea where order is at now. Hopeless. Steer clear. I'll pay the extra coin to get reliability in the future and discuss these clowns with consumer affairs.

Unfortunately I am from Australia, but I recently did order 3 books for children from BookDepository. One book never arrived, instead they send me a Physics book for university study and the other 2 books said that they were for age group 0-5, however when they arrived they were definitely for school aged children as they consisted of word puzzles, word searches and writing words. I am not sure what they were thinking, but I have never heard of a 0-5 year old that can read and write. As yet BookDepository have not resolved my complaint, they said I can return the 2 books at my own cost and the missing / wrong book they have yet to make any comment! I will definitely discourage any one from using them! I now use fishpond.com.au or booktopia.com.au.

I definitely prefer Booktopia,they are much more reliable than Book Depository,I made a order with Book depository that I believed they had in stock which turned out to be a lie and while I had to get a refund they still advertise the same book as available but Booktopia is better since they are more honest and you do get your book but it's interesting what you said about amazon buying the company,from what I have read Book depository was actually good before Amazon bought them out so maybe all these issues now may be deliberate.

Yes, Book depository used to be excellent, their logistics was brilliant, their prices were spectacular... then it was sold, and I started getting damaged, late, mis-addressed and badly packed books. Never again!
Looks very, very deliberate to me... it's been gradually declining, and they think we're too dµmb to notice... that offends me very much indeed! It must be so, because it wasn't broken, so why fix it? They actually said they had new systems in place and then started lying to my face about what had gone wrong.

I didn't know they were bought by Amazon. All i know is that their customer service is currently a disgrace and I have spent the last few weeks trying to chase my order. Every single customer service officer has provided me with a DIFFERENT answer, so I don't know what is going on. Being in another country, it is difficult to get the matter escalated or to speak to an actual person who has the authority to resolve the issue. I may have to ask my credit card company to resolve this.

In my opinion I think Book depository is unreliable,me and also a lot other people have experienced issues with this company,they tend to advertise books as available and ready to be ship but in reality they don't have them in stock and you end up chasing them for a answer,I would go elsewhere for your book purchases.

I don't think it will be reliable. Book depository have been really bad since Amazon took over. I used to love it.
They are having problems printing your address, even though you provide it correctly.
The customer service is also bad, now, and I have had damaged books arrive. I can't recommend them anymore.

Australia Post. It came on time but was only tracked be Book Depository's tracker, which has only two modes, Processing and Dispatched.

I believe that all the book are new and all the books I've bought have little to no damage (because of shipping)

Yes there are new. I brought I Chanel book only 3 weeks ago and couldn't be happpier

Hi Susie, Shouldn't you be taking this up with Australia Post (or the company that delivered this book)? I have bought well in excess of 100 books from Book Depository and non of them have been in a waterproof bag. In all cases with delivery when it's raining the (Australia Post) courier person has left the packages under cover. It seems to me the courier who left your book in the rain should be reprimanded by their employer.

It wasn't aus post, and I don't know who the courier they used was. And have been unable to get in contact with the sellers to find these details out.

Other than Aust Post taking control/responsibility of delivery once customs is cleared I would assume Book Depository wouldn't know who the actual delivery courier inside Australia is. As an Aust Post employee didn't made the delivery the courier would be either a contractor to Aust Post or one of the companies they own (possibly StarTrack). Do you remember the date it was delivered? Did you take a photo of the package? Lodge a complaint with Aust Post http://auspost.com.au/about-us/complaints-and-feedback.html

I cannot advise how long it will take to deliver to Mauritius as I am in Australia. I have never had to return an item- the books have always been as described and in perfect condition. I would suggest you contact the BD direct for help with these questions. Yes, you can track your item- again the BD can help you with this. I have recently started also using Booktopia and had an excellent experience with them if you would like to compare similar businesses. I hope this is of some help.

They do have some, you can search books and then sort by language
http://www.bookdepository.com/search?searchTerm=Agatha+Christie&page=1&searchRefined=1&ieutf8=%E2%98%A0&searchAddedTerm=&submit=Go&price=&availability=&format=&searchSortBy=popularity&searchLang=137