The Book Depository (page 2 of 34)

Received multiple items that were damaged and had to send in a claim. They offer a small 20% discount to try save cost, however, just ask for your money back or a replacement and they will give it to you. This is because it is the law. Takes for ever for the books to arrive. I have also never wrote an online review of a company before since it is mostly a waste of time but I took the time to do it this time since I have never been so disappointed in my life.

I ordered books for Christmas presents as it was stated on the website dispatch within Aus within 4 days.
It's now been 12 days I emailed BD for an update just to be told that they have none in stock and trying to find the books I ordered from another supplier? If I hadn't of emailed I would still be waiting hoping I'll receive the books I ordered prior to Christmas.
There customer service is terrible, they false advertise on there website.
Don't order from this online shop because you'll never receive your order.

I ordered a book from the UK to Australia. While I was waiting, I read the reviews and was pretty skeptical about it being delivered on time, or rather, even being delivered at all. However, I got my book in 10 working days, though they had mentioned 5-8 working days.
The quality of the book and the customer service is great. On the eighth day, when I told them I hadn't received my book, they offered to send me a replacement copy, but fortunately I got my book on the tenth day. I would recommend this website if you are in no hurry to get your book.
Good luck ! :)

They lost my book. Australia Post went out of their way to help me find my book but BD didn't try and didn't care. They have my money. I have no book.

Website say 5-8 days delivery. I have requested almost a month ago to have on time for my holidays and they just place the order today and of course is not gonna work for me :(
Poor customer service as well

If you are from Australia and ordering from the UK, it takes about 5-8 days to have your books shipped to your after its dispatcheted. It has been way past that the 8 day mark and nothing has come to me. Dont bother ordering from..unless you like your money to go waste, then go right ahead ..

Pros : The availability of books
Cons : Shipping, delivery and customer service.

Overall rating : 0.5/10

The biggest issue with BD is that compared to Amazon or any other big player, they fail to deliver on any front. Orders take days and weeks to process, delivery itself is several weeks, so you could be waiting month or more to get your book. As prices are not the cheapest, there is no real reason to use BD - Amazon way better.

I ordered an expensive book 2 months ago and it arrived in a damaged condition. It looked like used shop stock and plastic wrapped it because the cover was a bit ripped, but under plastic.
Since then Ive been following up, but they just say theyre processing their response to my complaint. Im about ready to claim on my credit card insurance.

I find it puzzling that its owned by amazon, who are usually OK. It puts me off the whole company.

The Book Depository has changed from a customer friendly and efficient company into an incompetent and ruthless one. They fail to take responsibility for their mistakes and are not responsive to genuine customer concerns. This new business model will not work for them in the long-term. In recent times, books have not arrived or have arrived in a poor condition. Most recently, I ordered a three book set and only two of the books were delivered. Volume 1 was missing. They expect me to pay for the return postage for the other two and demand packing slips etc. (which is not a legal requirement in Australia). Avoid like the plague.

This calendar is terrible quality and wasnt cheap ! Some degree of quality control should be applied. I bought this as a gift but is looks cheap and nasty as though someone has run it off on their printer at home.

Have been buying my books from this online store for years. Never had any problems. Always have the latest books at really good prices. They are always quick to post orders out.

Beautiful colour cover on the book but inside all pictures of the meals were in black & white. Three months later I am still waiting on refund. Very dissatisfied customer service experience.

Almost always have the books I am looking for, the book depository is my first stop always. Especially stock books that cant be found anywhere, they came recommended from a family member. Fast free postage to Aus from Uk.

Received my comic unprotected in a paper addressed envelope, which became weather(rain) damaged. I am a first time customer and was somewhat hesitant but ordered nonetheless. Extremely disappointed, as the cost of the comic was not cheap at $25AUD.

Considering all of the negative reviews, I was hesitant to place an order.
So I decided to test it with just one book, and see how it went.
I am so glad I did. Ordered my book on the 19th October with an expected delivery of up to 2 weeks as mentioned on the site.
Went to my letter box today to see that it had arrived and in perfect condition.
10 days later.
(Despatched from UK to Perth, Western Australia)
Thank you so much Book Depository.
I will be back again.