This is just one big lie. I ordered an iPhone 6 for my daughters christmas present, all payments were paid by december 5th. It is now 2 months later and i still have not received the product. absolutely disgraceful. My daughter is left with no christmas present. Bunch of incompetent people who have nothing else to do but take innocents people money. Stay clear.

Absolutely appalled this company still operates!! I'm filthy as, was promised my sons Car for Christmas and Still no car! Then half then products I ordered, they didn't have, so I had to replace them for other things and now I am demanding a refund for my sons car, I've had no calls or texts back!!! I almost feel like taking a trip up there and getting my money personally!Do not use the lay-by store ever !!!! so filing now with fair trading and even considering pursuing for damages .

I ordered a Bluray system with surround sound. Paid it off within the required timeframe. They were horrible to communicate with - never updated payment statements and advised that goods would be dispatched, and I would be issued a tracking number and delivery date- a month later and nothing. No response to emails and I had to threaten them with Fair Trading in order to receive what looked to be a fake automated email stating their Christmas closure hours 2 days later. I had to lodge with Fair Trading in order to get a refund approved.
Waiting on this to be processed - hopefully no more issues from here on in.
But don't use this company please!!! Not worth the stress!

The layby store is happy to take your money but if you want to cancel your laybay and get a refund. then its impossible.
still waiting for my refund and its been over 2mth

I laybyed items, which I still have not received . Rang, and rang . Absolutely disqusting, trying to get my money back or items . Frustrated.

I cannot stress how much you should not use this store. They don't deliver or refund and I had to complain to Fair Trading to get anywhere! Such a bad experience!!!!

I would not ever use this Layby company again they treat you with contemp no communication they dont get back in touch with you at all but take your money every week,i owed them $1.04 which i didnt have in my account quick enough and they hit me with a $12.50 charge and would not even talk about it be warned dont use this company

I used this company twice(should of learned the first time) and both occasions the product was not sent, which took me time to ring them to find out what the heck is going on, they eventually refunded my money. then i had to go out and find a suitable product.

Their business model is let you layby products they don't even have available.

Don't use laybystore they are useless I will never deal with layby store again in my life.

I have found a decent a layby store called Mylayby.com though which is great and trustworthy.

Same i have been wating for my money five weeks no refund
I contacted ezy pay and they said they process refunds all the time and are a reliable company but i still dont have a refund from these people
Be ware i would not buy off these people again

I put on layby a Samsung fridge almost a year ago and started my fortnightly payments. I noticed on the website that the product was no longer available and made contact with The Layby Store to enquire about its availability. They are very hard to contact via telephone and slow with email response. No fridge is available and no refund has yet been provided even though the process was commenced over 5 weeks ago. Be wary of this company. I have had to lodge a formal complaint with the ACCC.

My Wife purchased this Saeco Intelia Automatic Coffee Machine from The Layby Shop an on line (Internet) business. They were very attentive to her needs until the purchase was made. Once the product was received and we had problems they do not want to know us, they will not return calls. We wanted proof of purchase for a Warranty repair and they would not even return our calls.
The product is extremely good when it works properly
The electronic display commenced shorting out just before the warrant ended.