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Very pleased.
Ordered and sent within a week on our doorstep. Second order the same. Pricing very good. So will be a purchasing again and again. At last found good & reliable online store.
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KerriSydney, NSW
Service is poor
I rely on the internet being disabled but to wait 13 days for 1 packet of dog biscuits is just unexpectable. I try to support an Australian business but not this one again. Kerri
1 comment
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roselogan city
- 7 reviews
OH my gosh
I cant complain, in any way or form, Orders on a Saturday, before 7.00am monday, I had an email, letting me know it was on its way. AND received it early Tuesday morning. It was super parcel, in how quick it took.
I have used this company 3 times, i think now, AND even with a mixup on one package, they got, in contact quickly and resolved that issue. QUICK smart and polite. Every time, and delivery is within normal postage delivery time frames. Cant fault them.
So thank you :)
1 comment
Tara D.The Vet Shed
Hey Rose! Thankyou so much for taking the time out of your day to write this lovely review. We are so glad that you are having amazing experiences shopping with us time and time again. We look forward... Read more
to providing for your fur babies again in the near future!
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AmyPerth, WA
Terrible customer service and the slowest shipping
Probably the worst customer service I've had to deal with. The item sent did not match the measurements provided and Vet Shed completely disregarded taking the blame. The customer service team said the dog coat fitted perfectly (which it did not) and then when on to say they didn't think it fitted when I pointed out that the length the length was correct but the coat went past my dogs knees - he could not walk, sit, run etc in it - they lied where it suited them. Also I've never had just rude responses from a customer service team and the post was incredibly slow. I paid for 7-10 day postage and my parcel took a month to arrive, and for weeks there was no shipping updates etc. Would not recommend to anyone.
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FerrettCentral West, NSW
- 13 reviews
JettyBum loves his new coat.
Great website. East to navigate I had a online chat with a lady and the information she provided was great. Delivery wasn’t too pricey and delivery was nice and quick.
1 comment
Tara D.The Vet Shed
We are so thrilled that Jettybum loves his new snuggly coat and that our service has exceeded your expectations :) We cannot wait to provide our services to you and Jetty in the near future!
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KarenMurray Region, NSW
- 8 reviews
- 3 likes
- Verified customer
Always Excellent Service
I purchase the majority of my dogs treats and medications from The Vet Shed. My orders are always promptly packaged and sent quickly.
I had one minor problem and the staff were very quickly to rectify it. Excellent prices, products and service.
1 comment
Tara D.The Vet Shed
Yay! Thankyou so much for your words of appreciation. We are delighted to hear that we can offer you the best service for awesome prices with the customer service to match :)
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ABCSouth East Queensland, QLD
- 11 reviews
- 25 likes
Excellent service - professional, prompt, will shop there again.
After spending two days trying to get an urgent order away with another company, found the vet shed online. They were cheaper, and when I said that I hoped it would be sent quickly, they went out of their way to get it in the post the same day. Very impressed, and will be dealing with them again
1 comment
Tara D.The Vet Shed
Thankyou so much for your lovely review! We are beyond happy that you have been provided with excellent customer service from start to finish. We cannot wait to provide for your fur babies again soon!
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Tara D.The Vet Shed
Hi Kerri, Thankyou for providing your honest feedback. We are so sorry that you feel this way. So that we can take a look at what has happened here and further investigate what has happened with your ... Read more
order, could you please provide me with your order number via private message. :) Regards - Tara, Customer Service Representative