Very pleased.
Ordered and sent within a week on our doorstep. Second order the same. Pricing very good. So will be a purchasing again and again. At last found good & reliable online store.
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KerriSydney, NSW
Service is poor
I rely on the internet being disabled but to wait 13 days for 1 packet of dog biscuits is just unexpectable. I try to support an Australian business but not this one again. Kerri
1 comment
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roselogan city
- 7 reviews
OH my gosh
I cant complain, in any way or form, Orders on a Saturday, before 7.00am monday, I had an email, letting me know it was on its way. AND received it early Tuesday morning. It was super parcel, in how quick it took.
I have used this company 3 times, i think now, AND even with a mixup on one package, they got, in contact quickly and resolved that issue. QUICK smart and polite. Every time, and delivery is within normal postage delivery time frames. Cant fault them.
So thank you :)
1 comment
Tara D.The Vet Shed
Hey Rose! Thankyou so much for taking the time out of your day to write this lovely review. We are so glad that you are having amazing experiences shopping with us time and time again. We look forward... Read more
to providing for your fur babies again in the near future!
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AmyPerth, WA
Terrible customer service and the slowest shipping
Probably the worst customer service I've had to deal with. The item sent did not match the measurements provided and Vet Shed completely disregarded taking the blame. The customer service team said the dog coat fitted perfectly (which it did not) and then when on to say they didn't think it fitted when I pointed out that the length the length was correct but the coat went past my dogs knees - he could not walk, sit, run etc in it - they lied where it suited them. Also I've never had just rude responses from a customer service team and the post was incredibly slow. I paid for 7-10 day postage and my parcel took a month to arrive, and for weeks there was no shipping updates etc. Would not recommend to anyone.
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FerrettCentral West, NSW
- 13 reviews
JettyBum loves his new coat.
Great website. East to navigate I had a online chat with a lady and the information she provided was great. Delivery wasn’t too pricey and delivery was nice and quick.
1 comment
Tara D.The Vet Shed
We are so thrilled that Jettybum loves his new snuggly coat and that our service has exceeded your expectations :) We cannot wait to provide our services to you and Jetty in the near future!
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KarenMurray Region, NSW
- 8 reviews
- 3 likes
- Online store
- Verified customer
Always Excellent Service
I purchase the majority of my dogs treats and medications from The Vet Shed. My orders are always promptly packaged and sent quickly.
I had one minor problem and the staff were very quickly to rectify it. Excellent prices, products and service.
1 comment
Tara D.The Vet Shed
Yay! Thankyou so much for your words of appreciation. We are delighted to hear that we can offer you the best service for awesome prices with the customer service to match :)
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ABCSouth East Queensland, QLD
- 11 reviews
- 25 likes
Excellent service - professional, prompt, will shop there again.
After spending two days trying to get an urgent order away with another company, found the vet shed online. They were cheaper, and when I said that I hoped it would be sent quickly, they went out of their way to get it in the post the same day. Very impressed, and will be dealing with them again
1 comment
Tara D.The Vet Shed
Thankyou so much for your lovely review! We are beyond happy that you have been provided with excellent customer service from start to finish. We cannot wait to provide for your fur babies again soon!
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JenAU
- 5 reviews
- 7 likes
- Verified customer
Excellent customer service
Upon receiving the wrong item for my order I contacted the customer service email to notify them of the problem. The issue was resolved promptly and I was sent out the correct item immediately through express postage.
Hassle free process and friendly team. Would definitely purchase from The Vet Shed again!!
1 comment
Tara D.The Vet Shed
We are so pleased to hear your feedback! Reviews like this highlight our customer service teams dedication to providing each and every customer with the best service we possibly can. We hope to provide for you and your pets soon!
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LenithSouth East Queensland, QLD
- 20 reviews
- Verified customer
Bad service. Had to raise an eBay dispute to get correct refund.
I ordered a ROGZ extra small harness for my Chihuahua on the Vetshed eBay store, but when I received it the harness was much smaller than the measurements that were provided in the listing. Not just a bit off but up to 5 cm difference. This meant that the harness did not fit. When I contacted them, the Vetshed washed their hands of any responsibility and said that the manufacturer supplied the measurements and that I could return the item for a refund but that I would have to pay the return postage cost. I did not agree with paying the return p...Read more
ostage as they should have checked to ensure the measurements were correct before listing the item. So I had to lodge an eBay dispute to get them to do the right thing. They did not respond to the dispute, so eBay had to step in to get them to do the right thing. EBay found in my favour and the VetShed had to pay the return postage and I also got a full refund. I will never deal with this company again, and ROGZ need to check their measurements.3 comments
Tara D.The Vet Shed
Thanks so much for your feedback. Very ususual that Rogz who are a huge company have made such a dreadful mistake. We have been dealing with Rogz for some time and have never had any sizing problem... Read more
s. We are so very sorry that this occurance has happened to you and we will certainly be discussing the sizing with Rogz once we recieve the harness back. I think there was a bit of a communication error as the notes on your file from the team member that dealt with you showed that the postage would also be refunded on return if the product was deemed to be faulty. We will certainly take this awesome feedback to our next meeting to see how we can improve our systems for the future. We are so very sorry to hear that you had an unhappy experience dealing with us.In response to your comment, at no time did a team member say that The Vet Shed not what was advised to me. Here is the message that was sent to me via eBay:
"Hello ... Read more
I have checked the measurements in our listing ( XSmall Girth: 210-340mm | 8.2-13.5″ Neck size: 180-300mm | 7-11.8″ Width of Webbing: 10mm | 3/8″ for dogs such as: Teacup Yorkie, Maltese, Chihuahua) against the official Rogz measurements for the XS harness and they are correct as we have been advised http://www.rogz.com/product/luna-h-harness/ You are welcome to return the item within 30 days of the purchase date provided it is in the original packaging and free from any hair. I have attached the returns form for you to complete and send back with the item. Please refer to our Returns Policy for further information Kind regards Megan" The returns form that was sent did not mention anything about The Vet Shed paying for return postage. Your returns policy on your website states 'SHIPPING for returns? The original postage and handling charges will not be refunded and you will also be resposible for paying for the items return. (This is not applicable if the return is due to The Vet Shed's error) *You have a spelling mistake in this text BTW. The Vet Shed did not accept responsibility as per the eBay message that was sent to me. In addition, the harness has already been received by The Vet Shed - it was received on the 21st November according to the Australia Post tracking - which was prior to your comment above. Most of my annoyance was the fact that there was no follow-up by The Vet Shed and that I had to open an eBay dispute - which wasn't responded to by The Vet Shed either by the way - in order for me to return the item without having to pay return postage. If I had been given good customer service, I would have purchased from The Vet Shed again, but after this issue I will not deal with The Vet Shed again.Tara D.The Vet Shed
Thanks so much for your response. It is so helpful for us to improve our systems . We really appreciate your honesty
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b0bblesSouth East Queensland, QLD
- 17 reviews
- Verified customer
GREAT prices, quick & reliable delivery
I really love the variety of items available for a variety of animals! I have a dog, parrots, fish and used to have horses and you can get just about everything you need from this one website. I really want to thank The Vet Shed for their bird related items, it's so hard to find supplies for my birds, especially toys for my little conures! The website is easy to use and one of the best things is the delay payment options available. There's lots of great specials available and often. One of my favourite online pet stores and I do 95% of my pet shopping online! Delivery is quick because it's located in Qld.
1 comment
Tara D.The Vet Shed
Wow! We cannot tell you how much it means to us to hear such kind words of encouragement and appreciation :) What a beautiful little family of pets you have. If you have any images of them we would lo... Read more
ve to see them! You can send them to [email protected]. It is so great to see the smiling faces behind the orders. We can't wait for your next order.Similar opinion? Write a review on ieatwords.com.au!
KarenS46NSW, 2640
- 18 reviews
- Verified customer
Excellent Service
Ordered my items on Sunday night and they were delivered on the Wednesday. Excellent speedy service especially to a regional area where I live. Everything was carefully packaged.
Fantastic prices and a great variety of products.
Will definitely be using The Vet Shed again.
1 comment
Tara D.The Vet Shed
Hi Karen, thankyou so much for taking the time to let us know what you think of our service! We are so overjoyed that we have provided your pets with speedy delivery and a variety of products with che... Read more
ap prices. It really shows that our efforts are paying off :) We look forward to your next order!Similar opinion? Write a review on ieatwords.com.au!
Impeccable service and speedy delivery
Such a wonderful experience with these lovely people - simple online website, easy ordering, convenient payment process and super quick delivery thanks and kind regards
1 comment
Tara D.The Vet Shed
Thankyou so much for your kind words and giving us a high 5 for all that we do. It really shows that our hard work is paying off for our customers, which is our overall aim. We hope your pets are enjo... Read more
ying their goodies and we can't wait for your next order.Similar opinion? Write a review on ieatwords.com.au!
Maryanne
- 3 reviews
- Verified customer
Great Service
Fantastic service and extremely competitive pricing. Fast delivery and have a great range of products.Will definitely repurchase from The Vet Shed again.
1 comment
Tara D.The Vet Shed
We are so delighted to hear that you have loved our service! Thankyou so much for taking the time to write this review for us and others. We look forward to providing for your fur children in the near future :)
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AComPerth
- 12 reviews
Excellent Online Experience
Excellent online experience. I shopped around for my dogs worming tablets. The Vet Shed were the cheapest. As I also needed them quite quickly (I was out and my dog was due for her monthly dose), I ordered express post. They were dispatched the day I ordered them and I received them the next day. Very happy.
1 comment
Tara D.The Vet Shed
Thankyou so much for your 5 star review. It means the world to us that our hard work is paying off and that our customers are loving the service we provide them. We are so glad that your dog is happy and healthy and look forward to your next order :)
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Joan L
Thank you to customer service for help when I had trouble logging in, & for the very quick delivery of my order. Highly recommend Vet Shed.
1 comment
Tara D.The Vet Shed
We are so pleased that you have been provided with the best possible customer service! Thankyou so much for taking the time to let us know how your experience with us went. We hope your pets are happy and well and cannot wait for your next order :)
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TRACEY
- 7 reviews
- 1 like
- Verified customer
Great pet store online
I have bought a couple of times from The Vet Shed and they are really good. Mainly for flea treatments for dog and cats. Quick to ship, excellent prices, fast delivery etc. I highly recommend.
1 comment
Tara D.The Vet Shed
Everyone here at The Vet Shed is so proud to hear such awesome comments about our service! We thank you for taking time out to let us know how your experience with us went.
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order and service
Very friendly staff on phone order and so quick next day delivery a Big Thank You Vet Shed team Cathy (Cavaliers Barney and Basil).
1 comment
Tara D.The Vet Shed
Thankyou so much Cathy for your 5 star review! We are so glad that Barney and Basil are over the moon with their next day delivery :) If you have any pictures of them we would love to see them! You ca... Read more
n send them to [email protected]. It is so nice to see the fur babies behind the orders. Have a wonderful day :)Similar opinion? Write a review on ieatwords.com.au!
Taylor LawntonForest Lake
Saved me hundreds in vet supplies!
Had a huge vet bill from my horse. Went on their website and brought all the vet supplies I needed and saved hundreds compared to vets etc. also have one of my cats on the urinary food, I save 25 dollars per bag of food by buying here! I always buy my food through here now, the team are quick and always willing to explain in depth about products. Thanks guys!
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The Vet Shed is amazing for all things pet!!!
The Vet Shed is my go to shop for all things pet related! It has such helpful staff that know their stuff, my dog requires special food as she has sensitive skin and I have never had a bad experience getting the food when I need it! Would recommend 100%
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CJCBrisbane
One stop shop!
Great customer service. They have a really great range of products and staff made sure I got what I needed
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Questions & Answers
Marilyn-Jane Fasked
What is the safest tick and flea products for dogs and heart worm medication. Alaskan Malamute 35kg.
1 answer
Tara D.The Vet Shed
Hello Marilyn, thanks for your enquiry regarding Flea/Tick and heartworm prevention for your Alaskan Malamute who is 35kg. Please note that if your dog has not previously been on heartworm prevention you will need to have a test done at your veterinarian. If you are looking for an all in one - you could check out the Nexgard Spectra for dogs which overs Fleas, Ticks, Heartworm Prevention and roundworm, whipworm and hookworm https://www.thevetshed.com.au/?rf=kw&kw=nexgard+spec.
If you require anymore information about Nexgard Spectra and studies conducted please visit their website
http://www.nexgardspectra.com.au/?pk_campaign=Brand_e&pk_kwd=nexgard+spectra&gclid=EAIaIQobChMIl4vB2ICM3QIVWT5gCh1yZwIYEAAYBCAAEgIwbvD_BwE
We are more than happy to help you with your question if you want to contact us further at [email protected]
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Tara D.The Vet Shed
Hi Kerri, Thankyou for providing your honest feedback. We are so sorry that you feel this way. So that we can take a look at what has happened here and further investigate what has happened with your ... Read more
order, could you please provide me with your order number via private message. :) Regards - Tara, Customer Service Representative