The Vet Shed (page 2 of 4)

The food for animals in general is great. Great price and really healthy for my dog, my favourite place to go.

Most amazing customer service I have ever experienced. 10/10. Shipping was super fast and efficient. My items I ordered were even better than what I expected (and my expectations were high!). My animals are very very very happy, and so is their mum (me!). Thank you so much to The Vet Shed. I recommend this to everyone.

The customer service was absolutely amazing and so was the products. My dog is on a special diet and they had an amazing range of products and very knowledgeable of the products!!! I will be going back here and have recommended it to many people !!

I got all I needed from the Vet Shed! It was my dogs birthday so I wanted to spoil her with some new toys and everything I bought was a success!

Got my special dog food for my Irish wolfhound with great help from the customer service team who were extremely helpful in making sure it was correct for my breed.

I purchased online a worming treatment for my birds. Upon receiving it, the item had 4 months left from the expiry date. Given I treat my birds every 6 months, I found this to be unacceptable. After several emails and having to send a photo shot to validate my complaint, I am now left with the inconvenience of having to travel to the Post Office to post it to get a refund and to incur further delays in getting the tabs from another supplier because The Vet Shed were unable to replace it "due to the item they sold me is the current batch that is only available from their supplier". Will never shop with them again.

I have placed an order, and never received the goods. I have called & emailed several times. They do not answer the phone.
I will be contacting ACCC about a refund

I've made plenty of orders from these guys and never had a major issue. They are located less than an hour away and postage takes a few days usually and upto a week sometimes but it's cheap. Can't really fault them.

I have used this store before and had no reason to contact customer service. I contacted the customer service team after 18 days and no sign of my order. the reply was vague and abrupt. I contacted again a few days later and received a condescending rude email reply. I then contacted the delivery company directly and the parcel had been overlooked and had been sitting for over a week in limbo. It was delivered the next day . Parcels get lost sometimes, it's unfortunate but does happen. But the attitude of the customer service people was absolutely disgusting

I have purchased all my flea treatment and pigs ears for my dogs from Vet She'd for years now. Fantastic prices - even my vet tells me to buy here 'cos she can't compete with the prices. I live nearby, so I can pick up if I need to, but the delivery is fast, so I have no problems requesting delivery if I need to. I have always found the service to be wonderful too.

I found their website late last year and its been a life saver! The products i need for my cat are way cheaper through the vet shed than i've seen other places, and the staff are so wonderful and helpful and provide exceptional service, going above and beyond to make sure that their customers are 100% satisfied. The delivery is very affordable and quick delivery too. Thank you to all of the amazing staff at The Vet Shed.

Excellent quality products at the best available prices! Vet Shed products provide outstanding customer service greatest and products with the greatest rewards program. Fast delivery service! Check out the amazing user-friendly website and promotions! Start saving today!

Ordered Sunday night. Bravecto received on Tuesday morning saving me $41.00 if I were to buy from Petbarn. Very very happy with their pricing and service.

I couldn't agree more with Annie4323. When Australia Post lost my order and their tracking faded to black, The Vet Shed promptly investigated and replaced the item. The replacement arrived without a hitch and is of high quality at a good price. Exemplary communication, enthusiastic service, great product. They have won me as a customer, and my previous supplier (My Pet Warehouse) has lost me for supplying a product online that doesn't match the equivalent in store (and is now out of stock anyway). Even more impressive is the fact that The Vet Shed hasn't asked for this review!

Sometimes it is only when things go wrong with a product that you discover how good (or bad) customer service really is ! An item I purchased unfortunately failed to function as it should and The Vet Shed immediately sent a refund. Therefore it is with pleasure and relief(!) that I write this review.

I have been ordering on line from another site for some years and came across this one. Ordered 3 products on 31/08 and received them on 05/09 - fantastic.
Shampoo ordered was $40 cheaper than the vet wanted us to pay.
AND you have 60 days to pay which is great as I am a foster carer and have 5 dogs and 3 cats all needing flea and tick products.
Will definitely be back

Told me that they didn't have the item in stock AFTER I paid for it and paid for express delivery. 1 week later and I still do not have my product. I bought online for the convenience as I am busy with work, ended up buying the item from my local shop anyway as my dogs can't go without food. if I had a good experience I would of purchased a bag every 4 weeks. Missed out on my $1,450 a year. Never again.

My dog developed a limp due to a old injury during the cool weather this year. Vet Shed suggested a medication that helped tremendously. Amanda explained in detail the dosage and procedures for its use. I had the product quickly and was using it confidently. Couldn't ask for better service or support. I also found the blogs very informative for complete care during this time of the year. Very professional.