Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain!

I gave up on Tiger many years ago however last year I flew with them and found them to be quite good, airfare was a good price and even though the flight was cancelled to next day, they gave me plenty of warning so I wasn't mad and got to spend extra time with my bestie. It's unfortunate about current issues with Coronavirus as I had to cancel a booking for this week but I am hoping they come through with a refund.

I booked a flight from Adelaide to Melbourne, my exam got postponed due to covid -19, I managed the booking online and got flight credits to be used till September, if not used will be forfeited. It's very tricky in this situation to use the credits within that time limit. Calling them no response. And can't even use flight credits without calling them.

Further to my recent review and after a second call to them they are still refusing refunds...as per the ACCC you are entitled to a refund as per the below, you do not have to accept their offer of a flight credit nor should you ( with the lowest reviews of any domestic airline in Australia there probably won’t be the option to use a flight credit in the future)
Two years ago, the ACCC put pressure on airlines to offer refunds if it wasn’t reasonable that they would be able to provide a service within a period of time.

“If they can’t provide you with a service within a reasonable period, they need to offer you a refund. You don’t need to accept the credit - you can get a refund.”

I had booked a flight from perth to sydney and back but with the corona virus tiger air cancelled all flights which is fine if people are protected but the disgusting bit is that instead of contacting people to let them know and offer solutions they put me on a flight with virgin. they should have called me and asked me, I would have said I want a full refund. the professional way of doing things is contacting customers not behaving like dictators and do as they please. disgusting, disgraceful, unprofessional.

I have booked the domestic flights Mel- Syd for a group of 7 guests who are some from overseas. Due to the ban of visitors to Australia by Australian Government imposed at the moment, our guests were no longer to arrive. Have contacted Tiger Air for the refunds but only given flight credits which unlikely to be used in future. No customer contact service available. Never use this airline again!!!

Woke up early in the morning to catch the flight from Adelaide to Melbourne today, scheduled time was 0855hrs and waited at the gate since 0740hrs. Suddenly they informed that the flight is delayed till 1020hrs then again delayed another 30min. Staff didn't even bother to explain why the flight is delayed (would understand if something goes wrong) and no apologies (of course it is not their business). We will have to pay extra money again once we are back to Melbourne airport for a late pick up my car parked there. It was first time to use Tiger, I will swear I will never use this airline. They have already wasted my money and time enough.

Was on time did check in online still had 15 mins left for the flight. Was not allowed to board. Staff was unhelpful and unwelcoming. Nasty service and dodgy airline will never ever buy again

Early check in always gives you all seats together. Tiger pushing you to buy seats at the time of check in,which has never happend before.Otherwise you separated from your family

Canceled the flight after waiting for 2 hours and book for next day after 14 hours
Waorse service rude customer service.
No assistance
Rather book with little extra and pay for ticket rather sit there for 14 hours
If there was less then 0 rating
I will prefer for less then 0 or - feedback
Shi..... m....f....r

Booking flights to Hobart started with good price then all add ons and unresponsive booking site. Ended up paying for luggage allowance extra one way due to unresponsive site. Not noticed till booking complete ??
Money gone from account but no email of purchase ticket 3 hours later?
Couldn’t use manage my booking without. Rang contact not very good. Mentioned extra payment for luggage and silence!!
I know it a budget airline and first time using but could have a better web site and email confirmation as booking completed
Will review flight once taken fingers crossed

We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted.

Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers.

I recently called the help centre in a panic after booking my flights one month early by accident (lol) and got the best service ever. The lady I spoke to was efficient and helped me avoid insane fees. Thank you!!

I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better