My father and I attended Mega Mart to purchase tiles for a kitchen renovation. We were looked after straight away. Maritta and Jasmine were very helpful and can't thank them enough for their input. Mega Mart have a huge array of tiles - small, big, colourful and different shapes - to suit all tastes and affordable prices. Thanks guys !!

Kiro helped me purchase tiles for 2 bathrooms and a laundry renovation. Wonderful 3d tiles from Portobello tiles. I couldn't get them in WA. Kiro recommended a courier and all went smoothly.

We just bought Portobello porcelain tiles from them. Since the first visit, I am happy with their customer service. Edna the CS officer was very kind and gave me quotation even though I was not very sure about the tile. She explained why I should choose that brand and about the benefit of having a good brand. Second visit Edna was with other customer and Harry (?) the Chinese guy served us and also explained some more information. Finally, we deal with them, and the delivery is on the day as we asked, even though it is a bit late, but overall experience makes us happy and confident we have a good product.

I ordered and paid for some tiles from Brazil. I was advised it would be 8 to 10 weeks. I cancelled the order after 16 weeks... yes that’s 4 months. The delay was holding up the renovations. That was at the beginning of November 2018. I am still chasing over $5400 and had to involve the bank and my solicitor. Three months have passed and still no luck. Don’t go near these guys they are basically not to be trusted.

One of the brilliant customer service I got from Tile Megamart from Smithfield store and specially thanks Mr. Michael who the best advisor, provided guidance from his professional experiences, he explained of quality of each and every tile I bought. For the price is very reasonable. Simply I can say he done a great customer service and I met my sophisticated expectations. I bought around $6000 tiles. That satisfaction bring me back for bought kitchen and toilets stuffs.

We got good advice on tiles and toilet/vanities at good prices and Ray done a great job laying the tiles then installing the toilets and vanities very helpful and friendly.

We looked for tiles all over Sydney for our new house. At Tile Mega Mart Smithfield we didn't only find tiles the met our sophisticated expectations, we found great customer service and professional guidance. Harry and Anmol are a great team!!! Keep up the good work.

This was the absolute worst customer experience that i have ever had! The company is deceitful and is now holding nearly $2000 of our money after providing misleading advice. Please be warned to stay away from them!!

November 6th 2018 Update: Absolutely worst customer experience ever!!!!

It took six months a trip to Fair Trading before we got our money back. They were dishonest and deceitful, and kept more that $1800 for our money after providing misleading information, and a product that we never received.

The team at Rosebery were friendly and very supportive. Especially Gerard the manager. I found Gerard to be honest and genuine. Thank you team at tile mart for your support and ongoing business. I will continue to purchase my tiles from you. If you have an issue just reach out to Gerard his genuine and really wants to help. Thank you

Inferior product, poor service, poor communication, do not look after customer needs, for ever asking to reply to my emails.

Always helpful friendly and great to deal with as I do a lot dealing there very happy I would highly recommend.

Tiles order from Newcastle Store 50% deposit paid. Told by sales person that they would source tiles from Sydney outlets. Then informed that 31m2 available same batch, we required 25 m2. Then a week later told that someone bought the lot from the Sydney outlet
So we cancelled our order and request a refund and were told our refund would have to be processed by the accounts department and we should have our refund in a week or so.
Very poor would not recommend this company.

Tile Mart was helpful in relation to supporting me with the renovation of two bathrooms. Kemal supported me with this and he was friendly and professional. The tile suggestions were good and I was under some pressure given my original choice (with another supplier) was not available. I would suggest another delivery arrangement - the price was exorbitant and I was in fact over charged. I then had to go back to the shop to get my refund which was inconvenient.

I paid an additional $600 to purchase the tiles from tile Megamart as I needed them by a certain date. Tiles didn’t turn up when organised. When they did turn up, they were left on the footpath when I was on holidays. Some tiles were also broken. Harry from the Smithfield store was rude and difficult to deal with.

I would recommend using another supplier.