Reviewer Photos & Videos
FMSSydney, NSW
- Sydney
- Verified customer
Too slow, rude and expensive
<<Do not use these people>> They are many other options.
TOO SLOW ... It took them almost 8 hours to move a two-bedroom apartment within the Sydney area. Everything was already packed and ready but these guys ( age of 19 & 20) were too tired from 3 jobs the day before and it took them almost 8 hours for a job that could be done MAX 5 hours. As they charge you an hourly basis, we ended up paying $1000. They were not good English speakers ( of course) and I could not find anyone to talk because it was Sunday; I asked them to call their manager/b...Read more
oss. After 10 minutes of them texting messages, I talked to someone ( So-called manager) but he was too rude and we did not get anywhere. They forced me to pay and I was too tired of making a wise decision at the time. I called them the day after on Monday and expressed my concern. No update since then!! <<Do not use these people>>Similar opinion? Write a review on ieatwords.com.au!
- Brisbane
- Verified customer
Best price I was offered and great service
17 boxes and several other items. From Brisbane to Rockhampton. The move was started and finished on time. The contact person was very helpful in sorting out our storage options in Rockhampton as we could not pick up on the delivery date. Very pleasant experience.
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- Sydney
- Verified customer
NO SHOW
Booked a removal job, paid the deposit, waited on the day for the truck to come and after hours of waiting and trying to call various numbers, the truck never showed up. Called first thing the next day and no answer to calls, no answer to emails. Called the Melbourne office to get a transfer to the Sydney office. Finally spoke to someone, said there was a system error and that it never happens to them. Get a email saying I will get a refund, I send them my details and still waiting to hear back on the progress of my refund. The call centre peop...Read more
le are very unhelpful and everyone seems to work part time and no one else can help you because 'they don't know your job details'. I have to wait another day until the person who dealt with my job is at work. Needless to say, I encourage you to book with some other company to save you the heartache.Similar opinion? Write a review on ieatwords.com.au!
- Melbourne
- Verified customer
Excellent
Super job by Allessandro and Wael
Allessandro and Wael were fantastic to deal with, flexible and extremely efficient and professional. I had been dreading the move from Melbourne to a rural location due to it's complexity however the guys helped it go far more smoothly than I expected...
Thanks again!!
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- Melbourne
- Verified customer
Unprofessional Service, Broken TV
Unprofessional service.
Moved my 55 inch tv in the front of the truck on its side, clutched by the passenger in the front seat, which of course, resulted in a broken tv.
Did not consent to this unprofessional way of transporting my tv, and upon reporting this to the office, I received unresponsive service, and had to chase them for answers every day.
Still have not received any answers to their unprofessional service.
Please, if you do not want to headaches and stress that I am going through, find another removalist.
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Jan Y.Perth, WA
- Perth
- Verified customer
Top Removals Perth..a Disaster!
My job was to basically move 2large planter boxes with plants and a heavy stone lintel... photos of these were sent to company and I was subsequently told it was a 3man job and an extra $100.00 was added for the heaviness of the stone lintel. They assured me they have well trained workers and of their experience, and on how they look after their workers. I agreed for them to do the job and paid the deposit required. On the morning of the scheduled 8am move, I was called to say they were delayed and when the men arrived there were 2men with a ve...Read more
rtical trolley weaker than my own household trolley and a flat trolley. Top removals Perth had subcontracted my work to a very substandard team who was not made aware of the items to be moved. Calls from myself were made to Top Removals and they told me that they did subcontract the work out. Finally at 4 pm after many rescheduled given times, 4 men arrived and proceeded to very unprofessionally move the 3 items, and needing to use my trolley in the process as they didn't have enough equipment. I definitely do not recommend such a dishonest and irresponsible company. The whole day was stressed and I was kept waiting from 8am to 4pm and the work was very unsatisfactory. Do not use Top Removalists Perth.Similar opinion? Write a review on ieatwords.com.au!
- Melbourne
- Verified customer
Best Removalists!
Such a great experience! Martial and Victor were so friendly and professional.
This is my second time using Top Removals and I have recommended them to my family and friends.
Martial and Victor were punctual, careful with my belongings and generally super helpful!
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FionaVictoria
- 3 reviews
- Melbourne
- Verified customer
Great team of guys!
Local move house to house but with upstairs at new.
The team were lovely, what I like most were they were happy and fun, they also used their initiative; a fridge previously had doors removed, they managed to do without. They went above and beyond and wheeled one item around a laneway to access due to width. Very happy, only wished I had used them on my 3 previous moves.
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- Sydney
- Verified customer
Awful, Do not Use
Absolute awful service and when I sent an email explaining how disappointed I was they never got back to me. If you are in Sydney do not use this company.
1 comment
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louiseGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
great service
Daniel and Alessandro turned up polite and on-time on a wet and windy day. They were efficient and firendly. It wasn't a huge move but I ould not have asked for more.
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GinaSouth East Queensland, QLD
- Brisbane
- Verified customer
Inexperienced removalists and untrusted company.
Small move of 18.7 cubed meters just mainly furniture from Doolandella to Forest Lake about 5km distance.
Booked 8am but arrived at 8.15am. I booked a 6 tonnes truck (30 cubed meters) to save time arrange stuffs but they sent me a 4 tonnes truck and charged me a 6 tonnes one. As a result, some furniture were left there as no more space. Quite slow, prolong the time, some furniture were damaged. To avoid damage my house, I just ask them to take fridge,washing machine,buffet,tallboy in. The rest put in garage and back yard to shorten the time and...Read more
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MartacGreater Melbourne (Inner), VIC
- Melbourne
- Verified customer
A wonderful experience!
Turned up exactly on time. Aurelien and Maxine were friendly, efficient and didn’t stop once for a break. Honest and friendly. Highly recommend!! Thank you for a wonderful experience and for making our move smooth and easy.
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- Melbourne
- Verified customer
The Best removal company I’ve ever used
This is the Best removal company I’ve ever used and I’ve used plenty! I have used them 3 times now and they have been fantastic every time. Moving is hard enough so loving how great you guys are at want you do.
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JulianMelbourne
- 2 reviews
- Melbourne
- Verified customer
Great Job, Very Impressed
Christoper and Max did a wonderful job, they were professional, careful with our belongings and conducted the move as fast as possible. Highly recommended, will surely go with Top Removals again!
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Thando. SGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Satisfied return customer
This is the second time I've used Top Removals for moving house and I'm so happy yet again. Aurelien and Max arrived 15 minutes early to find a parking spot, briefed on what items were going on the van and started the clock at 7am on the dot. They were very quick and attentive, they took care with all our things, no damage and were friendly and good natured about taking things up two flights of stairs. When we move to a bigger property later in life, I will be booking Top Removals again. Thank you
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APC92AU
- Melbourne
- Verified customer
Friendly, efficient, affordable
Maxim and Aurelien helped with our move from Black Rock to Highett. They were on time, friendly, super efficient and took upmost care with our belongings! They also navigated the narrow driveways both on pickup and delivery in the truck skillfully. Highly recommended! Merci!
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StephenGreater Melbourne (Outer), VIC
- Verified customer
Friendly and Professional
I recently moved from Melbourne to Canberra and hired Top Removals to facilitate the move. Natalie at reception was great and helped me to plan as well as provide a very competitive quote. Aurelien and Maxime were excellent removalists- everything was stored securely and they were punctual on both ends. I would happily recommend Top Removals based on this experience. Thanks Natalie, Aurelien and Maxime you guys are great!
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Jane HVictoria
- Melbourne
- Verified customer
Extremely efficient and courteous
More than happy with my movers. Aurelien and Max made it stress free and my furniture was extremely well cared for. I would not hestitate to recommend their services.
Thank you
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- Melbourne
- Verified customer
Quick and delicate. Everything you want in a removalist.
Aurelien and Max were wonderful. Punctual, happy, fast and careful. Grant at the office was very happy and helpful. All in all an excellent experience. Moving is never fun and the team at Top Removals made it easy. I will recommend them.
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SarahGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Great service
Aurelien and Max from top removals were great guys,very efficient, on time and never stopped from start to finish, helped me so much even put furniture back together and then offered to put it all in the right place, they would go out of their way to help your move less stressful.
I would highly recommend them and use them in the future
Thanks to all at top removals
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Questions & Answers
Bethany G.asked
I'd like to know why they say they'll send me a receipt but haven't bothered.....is she understanding what a receipt is.....hmmm
No answers
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Zoe Geleris
Edit: they got back to me and offered their apologies and a partial refund.