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Reviewer Photos & Videos
Daryl PWide Bay-Burnett, QLD
- 2 reviews
- Verified customer
Very impressive first experience
Normally I source foreign currency from either the banks or the post office, so with these options currently unavailable, I dropped into the Travel Money kiosk at Stocklands, Hervey Bay. I needed NZ currency and was amazed to walk away a few minutes later with the amount I needed already in my possession, and at an attractive exchange rate. No ordering, no waiting and no return trip. Stephen was professional, friendly and very helpful. You have my future business!
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Review collected in partnership with Travel Money Oz
Jayaben HiraniMetropolitan Adelaide, SA
- Verified customer
Was a good one
Customer service was good and given the best exchange price compared to other money exchange beuro. Will definitely suggest to other family and friends . Surely a good experience. Excellent service
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Review collected in partnership with Travel Money Oz
KenSydney, NSW
- 2 reviews
- Verified customer
Best rates
The company lived up to the hype of doing a better deal than any other quoted exchange rate. I’ll definitely be visiting them again before I go overseas in March.
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Review collected in partnership with Travel Money Oz
Find out how Travel Money Oz compares to other Travel Money Cards
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Ray and KerrieNorth Queensland, QLD
- 2 reviews
- Verified customer
Best place to get foreign currency.
Travel to Bali for golf and holiday. Got great exchange rate with no fees. Received quality service from the Stockland kiosk. Friendly and convenient without the extras that banks try to get you to buy.
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Review collected in partnership with Travel Money Oz
RoyPerth, WA
- Verified customer
Fantastic help and advice
Your people at murray street perth were so helpful and gave us great advice after being let down by our bank. The advice was easy to understand. Tips on using the card, not to leave top ups to the last minute and plan the amount you need to transfer keeping them to a minimum and save money. Very happy
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Review collected in partnership with Travel Money Oz
steve
- 2 reviews
System down
If the online ordering system is down travel money oz should offer the same rate at its shopfronts and wear the cost. The in shop rate is normally a couple of cents lower presunably the owners commission.
1 comment
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Scott RobinsonSouth Australia
Had one issue with this card that wasn't resolved but and number provided. Nightmare!!!!
Information provided was misleading.
I need to top up my card and couldn't do debit transfers at all. The websight and app do not give you the number you have to call and when you finally get the number it isn't a 24/7 number. Only businesa days in Australia which is no good when you are in the UK and need to put money on your card. I would not recommend this service to anyone.
1 comment
Travel M.Travel Money Oz
Hey Scott,
Thanks for reaching out in regards to your experience with our service. We understand the frustration of not being able to load your card and then the difficulty you've had in contacting o... Read more
ur support team. Our support is 24/7, you can find the international contact numbers displayed under the phone icon in the app, this is in the top right hand corner. Or on the website they are available at the bottom of this link https://www.travelmoneyoz.com/frequently-asked-questions/card.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great staff, too bad their job is to rip people off w rates
Lovely staff, great service but when I later realised how poor the exchange rates were, I felt that the staff’s kindness and great service were just a facade to hide a daylight robbery. Exchange rates not displayed when you walk in (Sydney CBD location). Yes, offers a “rate beat guarantee” but if you don’t do your legwork than you are ripped off. Big time. Like 20%...
1 comment
Travel M.Travel Money Oz
Hey Vee,
We always want our customers to know they've received great value after exchanging foreign currency at one of our stores. We're disappointed you feel we are trying to rip you off. Unlike man... Read more
y of our competitors, our rates are fee and commission free. We also offer a Rate Move Guarantee, this protects you if the rate changes within 14 days of purchasing it. Our currency experts also provide important tips and tricks that can end up saving you more money in the long run!Similar opinion? Write a review on ieatwords.com.au!
Justin Buttery
- 2 reviews
- Verified customer
Customer Service Outstanding... Rates are a Rip off
Bought Indonesian Rupiah. Had to go to store as online system was down because of the hack. The service at the store was exceptional and would be five stars. Plenty of currency on hand. However, the exchange rate was daylight robbery. Extremely poor. Only used the service because I needed some currency for arrival. Won't make that mistake again.
1 comment
Travel M.Travel Money Oz
Hey Justin,
We appreciate you taking the time to provide feedback. Thanks for visiting us in store whilst we fix our online ordering system. We're so glad our currency experts provided exceptional cu... Read more
stomer service! It's disappointing to hear you weren't happy with the rate you received. Remember next time we offer a Best Price Guarantee! If you find a better rate, let us know so we can beat it and you'll take off with more.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Travel Money Oz
Find out how Travel Money Oz compares to other Travel Money Cards
Know better, choose better.
- Verified customer
Excellent customer service and helpful information Warriewood Square
Have not travelled to Hawaii yet to try my card, but interested to give it a go as i have not used before. Ive used your service several times over the years travelling to Indonesia on a regular basis and Vanuatu.
Jess at the Warriewood Branch is amazing and so helpful, a joy to do business with.
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Review collected in partnership with Travel Money Oz
- Verified customer
Very efficient operatir
I travelled to USA I didn’t have a money card but I wished I had because at telluride they don’t change foreign currency unless you had an account with the brabch
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Review collected in partnership with Travel Money Oz
KevinSydney, NSW
- Verified customer
The lady that served myself, was very professional & able to answer all my queries
I travel on a P&O cruise to New Caledonia & I took cash in Francs, I only changed $150-00 Australian Dollar's that was sufficient for my visits to the small villages in Nee Caledonia
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Review collected in partnership with Travel Money Oz
Sabir HussainMetropolitan Adelaide, SA
- Verified customer
Best Customer Services
Travel Money OZ "Modbury Staff" provided best customer services with Exchange currency at better rate. I highly recommend others to contact Travel Money OZ. They are best company around City of tea Tree Gully area.
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Tammy MurphySouth West, WA
- Verified customer
Very friendly service
The lady who served us is absolutely wonderful. She is so friendly and has a chat whilst getting the money ready. We only buy money from that booth because of the excellent service.
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Review collected in partnership with Travel Money Oz
SarahSydney, NSW
- 8 reviews
- Verified customer
Fine.
For FJD, they were going give me an exchange of 1.2 until I mentioned everywhere else was 1.4. I felt a little ripped off and that they were trying to take me for my money. In the end she gave me 1.4.
1 comment
Travel M.Travel Money Oz
Hello,
Thanks for taking the time to provide feedback. We always want our customers to leave our store knowing they received the best value! Unlike many of our competitors the rates for our foreign c... Read more
urrency are fee and commission free. The rate you see is the rate you'll pay. We're glad to hear our currency expert honoured the Best Price Guarantee and provided you with a comparable rate.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Travel Money Oz
Find out how Travel Money Oz compares to other Travel Money Cards
Know better, choose better.
Allan McgarraghMetropolitan Adelaide, SA
- Verified customer
atm use
was told we could us atm's for free which wasnt the case, some withdrawals cost up to $8 each and balance difficult to keep up with as atm read over $1k when actual balance $6 only
1 comment
Travel M.Travel Money Oz
Hey Allan,
We appreciate you taking the time to review your experience with our Currency Pass. We impose a small ATM fee for international ATM transactions (around $3.50 aud). We however have no cont... Read more
rol over the fee charged by the ATM for using their service. All of the associated fees and charges have been outlined in our PDS here: https://www.travelmoneyoz.com/travel-money-card/fees-and-limitsSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Travel Money Oz
happyNorth Queensland, QLD
- Verified customer
Very happy.
We required Swiss Francs, Singapore dollars and Euro. The lady that served us had all the required currency, was friendly and very helpful. She stated that they will beat any other rate. She honoured the better rates I found online which did save us some money. We had some spare US cash to exchange, and we were told to exchange it overseas as she would have to sting us with two exchange fees. I was real happy and would use Travel Money Oz again.
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Review collected in partnership with Travel Money Oz
- Verified customer
Cash purchase
I purchased cash recently at Tuggerah, I am a cba staff member and the friendly service I received was enough to make the decision I will always go there for all my travel requirements. I was awesome customer service and I will recommend it to many.
Thank you
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Review collected in partnership with Travel Money Oz
Alison CranneySydney, NSW
- Verified customer
Happy
Great customer service. I arrived at the desk with scraps of about 15 different currencies I needed changed back to AUD. The teller was very helpful, quick, and professional, and made no mistakes.
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Review collected in partnership with Travel Money Oz
tmg1234
- 6 reviews
- Verified customer
Easy transaction
We were going to New Zealand. Only changed AUD cash to NZD cash. Did not have have a card. Customer service in changing the cash was professional and even offered to buy back the unused cash. We used the unused cash at the NZ airport duty free
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Questions & Answers
Dipesh Adhikariasked
My cousin have sent me money from Japan via city express money transfer. But now I can't withdraw that amount because all travel money oz stores are closed. Is there any way to get that money?
No answers
Marieasked
Hi, can my 17 year old use this card for traveling ?
1 answer
Travel M.Travel Money Oz
Hey Marie,
Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)
Thanks,
Jordan
Marieasked
Hi, can a 17 use this card?
2 answers
Travel M.Travel Money Oz
Hey Marie,
Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)
Thanks,
Jordan
Thanks
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Travel M.Travel Money Oz
Hey Steve,
Thanks for providing valuable feedback. We apologise the online ordering system is down, we're in the process of fixing this! We're currently not displaying the online rate for cash, only ... Read more
the card rate. Is it possible this is what you're referring to? If you'd like to discuss your experience further please send this through to [email protected].