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Reviews

3.9

523 reviews
5
(308)
4
(69)
3
(20)
2
(18)
1
(108)
  • Transparency
    4.1 (276)
  • Competitive Exchange Rate Yes (279) · No (60)
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Reviewer Photos & Videos

Daryl P

Daryl PWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Very impressive first experience

published

Normally I source foreign currency from either the banks or the post office, so with these options currently unavailable, I dropped into the Travel Money kiosk at Stocklands, Hervey Bay. I needed NZ currency and was amazed to walk away a few minutes later with the amount I needed already in my possession, and at an attractive exchange rate. No ordering, no waiting and no return trip. Stephen was professional, friendly and very helpful. You have my future business!

Review collected in partnership with Travel Money Oz

Jayaben Hirani

Jayaben HiraniMetropolitan Adelaide, SA

  • Verified customer

Was a good one

published

Customer service was good and given the best exchange price compared to other money exchange beuro. Will definitely suggest to other family and friends . Surely a good experience. Excellent service



Review collected in partnership with Travel Money Oz

Ken

KenSydney, NSW

  • 2 reviews
  • Verified customer

Best rates

published

The company lived up to the hype of doing a better deal than any other quoted exchange rate. I’ll definitely be visiting them again before I go overseas in March.

Review collected in partnership with Travel Money Oz

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Ray and Kerrie

Ray and KerrieNorth Queensland, QLD

  • 2 reviews
  • Verified customer

Best place to get foreign currency.

published

Travel to Bali for golf and holiday. Got great exchange rate with no fees. Received quality service from the Stockland kiosk. Friendly and convenient without the extras that banks try to get you to buy.

Review collected in partnership with Travel Money Oz

Roy

RoyPerth, WA

  • Verified customer

Fantastic help and advice

published

Your people at murray street perth were so helpful and gave us great advice after being let down by our bank. The advice was easy to understand. Tips on using the card, not to leave top ups to the last minute and plan the amount you need to transfer keeping them to a minimum and save money. Very happy

Review collected in partnership with Travel Money Oz

steve

steve

  • 2 reviews

System down

published

If the online ordering system is down travel money oz should offer the same rate at its shopfronts and wear the cost. The in shop rate is normally a couple of cents lower presunably the owners commission.

1 comment
Travel Money Oz
Travel M.Travel Money Oz
Scott Robinson

Scott RobinsonSouth Australia

Had one issue with this card that wasn't resolved but and number provided. Nightmare!!!!

published

Information provided was misleading.
I need to top up my card and couldn't do debit transfers at all. The websight and app do not give you the number you have to call and when you finally get the number it isn't a 24/7 number. Only businesa days in Australia which is no good when you are in the UK and need to put money on your card. I would not recommend this service to anyone.

1 comment
Travel Money Oz
Travel M.Travel Money Oz
  • Verified customer

Great staff, too bad their job is to rip people off w rates

published

Lovely staff, great service but when I later realised how poor the exchange rates were, I felt that the staff’s kindness and great service were just a facade to hide a daylight robbery. Exchange rates not displayed when you walk in (Sydney CBD location). Yes, offers a “rate beat guarantee” but if you don’t do your legwork than you are ripped off. Big time. Like 20%...

1 comment
Travel Money Oz
Travel M.Travel Money Oz
  • Verified customer

Customer Service Outstanding... Rates are a Rip off

published

Bought Indonesian Rupiah. Had to go to store as online system was down because of the hack. The service at the store was exceptional and would be five stars. Plenty of currency on hand. However, the exchange rate was daylight robbery. Extremely poor. Only used the service because I needed some currency for arrival. Won't make that mistake again.

1 comment
Travel Money Oz
Travel M.Travel Money Oz

Review collected in partnership with Travel Money Oz

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  • Verified customer

Excellent customer service and helpful information Warriewood Square

published

Have not travelled to Hawaii yet to try my card, but interested to give it a go as i have not used before. Ive used your service several times over the years travelling to Indonesia on a regular basis and Vanuatu.
Jess at the Warriewood Branch is amazing and so helpful, a joy to do business with.

Review collected in partnership with Travel Money Oz

  • Verified customer

Very efficient operatir

published

I travelled to USA I didn’t have a money card but I wished I had because at telluride they don’t change foreign currency unless you had an account with the brabch

Review collected in partnership with Travel Money Oz

Kevin

KevinSydney, NSW

  • Verified customer

The lady that served myself, was very professional & able to answer all my queries

published

I travel on a P&O cruise to New Caledonia & I took cash in Francs, I only changed $150-00 Australian Dollar's that was sufficient for my visits to the small villages in Nee Caledonia

Review collected in partnership with Travel Money Oz

Sabir Hussain

Sabir HussainMetropolitan Adelaide, SA

  • Verified customer

Best Customer Services

published

Travel Money OZ "Modbury Staff" provided best customer services with Exchange currency at better rate. I highly recommend others to contact Travel Money OZ. They are best company around City of tea Tree Gully area.

Review collected in partnership with Travel Money Oz

Tammy Murphy

Tammy MurphySouth West, WA

  • Verified customer

Very friendly service

published

The lady who served us is absolutely wonderful. She is so friendly and has a chat whilst getting the money ready. We only buy money from that booth because of the excellent service.

Review collected in partnership with Travel Money Oz

Sarah

SarahSydney, NSW

  • 8 reviews
  • Verified customer

Fine.

published

For FJD, they were going give me an exchange of 1.2 until I mentioned everywhere else was 1.4. I felt a little ripped off and that they were trying to take me for my money. In the end she gave me 1.4.

1 comment
Travel Money Oz
Travel M.Travel Money Oz

Review collected in partnership with Travel Money Oz

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Allan Mcgarragh

Allan McgarraghMetropolitan Adelaide, SA

  • Verified customer

atm use

published

was told we could us atm's for free which wasnt the case, some withdrawals cost up to $8 each and balance difficult to keep up with as atm read over $1k when actual balance $6 only

1 comment
Travel Money Oz
Travel M.Travel Money Oz

Review collected in partnership with Travel Money Oz

happy

happyNorth Queensland, QLD

  • Verified customer

Very happy.

published

We required Swiss Francs, Singapore dollars and Euro. The lady that served us had all the required currency, was friendly and very helpful. She stated that they will beat any other rate. She honoured the better rates I found online which did save us some money. We had some spare US cash to exchange, and we were told to exchange it overseas as she would have to sting us with two exchange fees. I was real happy and would use Travel Money Oz again.

Review collected in partnership with Travel Money Oz

  • Verified customer

Cash purchase

published

I purchased cash recently at Tuggerah, I am a cba staff member and the friendly service I received was enough to make the decision I will always go there for all my travel requirements. I was awesome customer service and I will recommend it to many.
Thank you

Review collected in partnership with Travel Money Oz

Alison Cranney

Alison CranneySydney, NSW

  • Verified customer

Happy

published

Great customer service. I arrived at the desk with scraps of about 15 different currencies I needed changed back to AUD. The teller was very helpful, quick, and professional, and made no mistakes.

Review collected in partnership with Travel Money Oz

tmg1234

tmg1234

  • 6 reviews
  • Verified customer

Easy transaction

published

We were going to New Zealand. Only changed AUD cash to NZD cash. Did not have have a card. Customer service in changing the cash was professional and even offered to buy back the unused cash. We used the unused cash at the NZ airport duty free

Review collected in partnership with Travel Money Oz

Page 4 of 27
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Questions & Answers

Dipesh Adhikari

Dipesh Adhikariasked

My cousin have sent me money from Japan via city express money transfer. But now I can't withdraw that amount because all travel money oz stores are closed. Is there any way to get that money?

No answers
Marie

Marieasked

Hi, can my 17 year old use this card for traveling ?

1 answer
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan

Marie

Marieasked

Hi, can a 17 use this card?

2 answers
Travel Money Oz
Travel M.Travel Money Oz

Hey Marie,

Yes! Your child will however need to complete the identity verification in person at your nearest Travel Money Oz store. Only Australian Passport or Drivers License will be accepted as valid ID. Hope this helps :)

Thanks,
Jordan

Marie
Marie

Thanks

Get an answer from our members and Travel Money Oz representatives

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