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Travelmarvel Sapphire
John G.
- 2 reviews
Agree with "Ripped Off"
15 day cruise from Budapest to Amsterdam. After having 5 days on the boat, told our cruise is over due to low water levels on the river. We were offered a 50% refund or continue on and receive a refund of 20% as compensation. We continued the tour by bus! For 10 days staying in hotels, eating sub standard food, not a happy traveler.
This would have been our third cruise....this one was a very expensive experience I would like to forget.
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ValerieGreater Melbourne (Metropolitan), VIC
Ripped Off
We arrived in Budapest for a 15 day cruise from Budapest to Amsterdam. Five days into the cruise we were told we could either leave the boat next day and receive a 50% refund or continue on and receive a refund of 20% as compensation as the boat was unable to continue on due to low water, a fact which would have been known by the tour operator as highly likely when we left Budapest. We felt obliged to continue on as was difficult to make alternative arrangements at such short notice. We then went around in circles in a gravel bowl of a river...Read more
for three days whilst they decided what to do with us. Eventually we were sent by bus to Frankfurt Airport a trip of 4.5 hours where we were accommodated in a depressing airport hotel for two days and then taken on long bus trips to the towns we should have visited on our cruise. Because of the long distances travelled we were then only able to spend two hour in the places we visited, a hastily put together one hour walking tour with one hour for lunch. We then travelled a further 4.5 hours to Amsterdam by bus. For 10 days there were no on shore excursions to choose from, we were given money to buy our own lunch and generally left to sort things out for ourselves. it was uncomfortable, boring and mediocre. A . Would I recommend this company? never. We should have been told before we left Budapest that the chance of completing the cruise was slim and been given the opportunity to receive a full refund.Similar opinion? Write a review on ieatwords.com.au!
HankMetropolitan Adelaide, SA
Perfect in all ways
We just returned from 21 day Paris to Prague trip with Travel Marvel. What a magnificent holiday . Not One problem the whole way Tour guides, cruise Director just perfect. Why spend thousands of dollars more when all you want is with Travel Marvel.Food and accommodation perfect and with 3 new ships coming what more could you want
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Not Happy
Our time on the boat was great but as water level drop and boat trip became a bus trip it slowly deteriorated into a bad holiday —we were given 25euris each day for lunches and expenses lunches were generally at truck stops so food was not to standards set by the ship —at night mostly a buffet not good —secondly we were given free tour concert meal ect but the tour we wanted to do were cancelled these were not on water so why couldn’t we do them —was it because we had to spend so much time on buses that we didn’t get to do tours that we had booked but biggest disappointment was not having night time cruise and meal in budapest we even had to book own tour with local guide and pay for it ourselves very disappointing.
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MickyGreater Melbourne (Inner), VIC
- 2 reviews
Industrial Overcrowding Spoilt the Tour
Three of us did a total 6 weeks tour of North, East, West Canada, and cruise Alaska. 5* to Churchill and East Canada. Everything beautifully organised, excellent accomodation, and in Eastern Canada, BRAVO Christine for her expert guiding and terrific personality. The Western portion of the tour was not on the same par. Of course the scenary was fabulous and again, excellent accomodation.HOWEVER, 50 FIFTY passangers on the bus was simply INDUSTRIAL. Actually, the bus was not that comfortable, and the guide on this segment of the tour tended to r...Read more
udeness. Typically, the Western part of the tour began with a get together. It was terribly handed. I stormed back to my room asking why I was doing this stupid tour. It was like a lecture on what not to expect from the tour ..,,animals, good weather or accomodation. One of my companions had lost his name badge and was coldly treated when he asked fir a new one. The guide was ludicriusly opinionated, rarely stopped talking, and basicaly drove us crazy. It was a sheer relief to board the Volendam and this provided a 5* Alaskan experience.However, non of my party of 3 will ever do another Travelmarvel Tour. We have travelled APT and brilliant. In fact doing China next year. But Travelmarvel, tread with care.Similar opinion? Write a review on ieatwords.com.au!
KathleenWingham NSW
Bad practices where your money is concerned.
Everything about our trip was fantastic. Did a 15 day European trip, on the river ship, Budapest to Amsterdam, with extra 3 extra nights in Praque & 6 extra nights in Paris.Guides, ships crew, & attention to detail was just perfect. But I booked single supplement, & of course paid full for my air fare. When my brother -in-law pulled out I was able to share, hotels & ship accommodation with my sister, that was fine. But when Travelmarvel adjusted everything moneywise they had me subsidizing my sisters fare instead of giving me a refund. This be...Read more
ing the case, it has taken me 8 full months to get the money back from my sister. Travelmarvel should think about this seriously because we paid separately all the way through! In future I will not travel with them again! Also I have told all my friends of the unfairness of Travelmavel's actions. This was my planned trip of a lifetime which was spoilt by their lazy business practice!Similar opinion? Write a review on ieatwords.com.au!
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