Do not bother.
I have never found it so hard to try and set up a card and even load the first few points onto the card.
Constantly redirects you to other pages with happy people smiling then back to the page you where just on.
I was getting extremely frustrated so i decided to check reviews and obviously its clear that its a waste of time.
How is such a big business getting away with something like this? where is the regulator?

Been trying to use my points to get something from the online store but for the last 4 weeks its been "We are making improvements to the Velocity Rewards Store. Hold tight… we will be back soon." At this stage anything will be an improvement. Not great service in this day and age.

I've been trying for 4 weeks to spend my velocity points. But the "Rewards store is constantly down". You get a message saying it is "temporarily out for maintenance" but its seems like its impossible to spend your points after 4 weeks of trying but getting the the same lame message. Its a scam.

BP Service Station will declined your transaction and then reprocess it with out re-scanning your rewards card so do not get your reward point and will not allow you to scan card on cash purchases, you contact the customer service center and will not assist to resolve the problem.

I wouldn't even rate them. I have called them 5 times have not got anywhere. You are limited to what you can book online so I don't see the point of having the points. If they book for your on the phone you will need to pay extra. The flights I wanted too book are not available on line . They are only when you call them. They won't call you back, and I asked if I get back points transferred back to my credit account and they wont do that. So now I am stuck with a service which I am not happy with and its been very time consuming

Over 200 status credit points were gone missing from my account just before upgrading to SILVER, I put in inquiries for the explanation for why the points were gone missing when I didn’t even redeem anything. I never heard back from them. Now I feel like I should’ve gone with quants points instead.. very very disappointing experience!

I was robbed off my points when I redeemed it for BP petrol! Also got locked out of my account at the BP petrol station 3 times! Got tricked into transferring my flybuys points to velocity flybuys by repeating emails to me.

Supposedly I have Silver status for the last 2 years. Have travelled at least 15 tunes during this time and never given access to the lounges. They always find a different excuse to deny entry. Get barely any benefits in free flights (Qantas much much better). From now on will focus on just accumulating Qantas miles. At least they don’t over promise and under deliver.

I use my velocity frequent flyer at BP service stations. Went to use this card to redeem acquired points, put in my pin and said it was incorrect and i know it was correct. So i got locked out after two incorrect goes. Got an email and went unlock it and said the answer to the security question was wrong and i know it was correct. So got locked out for 24hrs. Biggest scam card ever.

I remember cashing in about 25000 points and getting a return flight Brisbane to Auckland for about $120 (from memory so I might be wrong) and the current deal is one way from Sydney 17800 +$122... Why even bother anymore? There's no incentive to collect and redeem anymore and look at the number of low ratings on here. I stupidly transferred 10000 Flybuys recently for a measly 4350 Velocity points, which I believe was a complete waste considering the Flybuys were worth about $50 yet the Velocity points I received look to be worth far less... Won't be making that mistake again... I used to really like this program, shame it's not even half the rewards program it once proudly was.

First long haul flight booked to USA and first time travelling with my infant daughter. Called to book a bassinet for both flights only to be told they had been booked out 6 months before I was due to travel.
Disappointing my platinum status can’t secure me a bassinet and I will have to hold my daughter for the 14 hour duration there and back.

Was told to call back every few weeks incase something changes.... not good enough really.

I was Platinum with Qantas and decided to give Virgin Velocity a try but to have points credited is incredibly bad. Domestic flights take a week or so to be credited at best and partner airlines, well I flew to London 3 months ago and they are still looking in to it. Crazy part is, I will be Platinum when they eventually credit me which would afford me some benefits. I am flying OS in 6 weeks and wont be flying with Virgin!!! What a waste of time.

Am I missing something? I keep getting email offers to transfer my Flybuys points to Velocity points. 20,000 flybuys points gets me 100 bucks shopping voucher. 18000 velocity points gets me 100 bucks shopping voucher. 2000 flybuys gets me 870 velocity points? Offer is 20% bonus on points transfer, so even taking the bonus into account, aren’t I still getting ripped off? I just don’t get it

Be aware if you dont go on a holiday for 24 months you lose your points, I lost over 7,000 points what a ridiculous situation!