I was told that some technical issue on my transaction that its either I cancel or escalate that someone will investigate and can take up to 24 hours. while on the phone i said, just cancel, since this is not the first time i had issues, then i receive email that my transaction is completed. I haven't even talked to someone who will investigate. they just don't know how things work and will just try to transfer you from one department to another

I have been sending money with Western Union for over 20 years and have never had any issues up until recently. I needed to urgently send money overseas for funeral and was asked to provide a bank statement (even though I have been transferring on countless occasions). I called up four times to follow up and was reassured each time that it would be processed within one hour no more. In my last call, I was advised that my bank statement was inadequate because it was not a ‘Screenshot’ or ‘photo’ of my statement (I had provided the actual PDF copy of my statement). This is a absolutely ludicrous as the transfer has still not been completed. Stay away from Western Union! I will never be using your rubbish service again.

When sending money it goes through verification process. You have been sending money before to the same person but this does not guarantee that your transactions will automatically go through.

Hey guys, try not to use this service as much as you can mving forward in 2020 due to lack of staff. The company announced 10% staff cuts and the waiting times now are 1.5 hours. The rates are really bad aswell. You will be asked for ID constanty and the transfer is not approved right away. Try others first and only use western union as a last resort.

I made 3 transactions last night. Although these are supposed to be completed by 2 hours, still after 12 hours they are on review phase. I have waited 20 minutes to catch a customer service agent and he asked me to call again after 20 minutes. Overall, “money transfer within 10 minutes” is a complete myth !! It is a miserable failure to keep promises to customers!!

They hold ur money and ask for ur ID verification and can take up to like 24hours, crap costumer service they put u on hold for like 20 min and come back with no resolution

I finalised a transfer online, and advised to take money and an ID to a participating store in Victoria.

I went to 3 stores, all three said they don't do western union transfer (all with various excuses), despite being listed as a participating store and having the WU logos all over their stores.

Finally, went to a Post Office where they could not locate the transaction I had initiated online. Another option was to start a new transaction with them which would cost me much more to send money.

Waste of time.

They are a waste of time if you try to get money to countries they don't like. Friends are in need and I can't do a transfer to them. Frustrating!!!!

I have made an emergency transfer to uk from Australia from bank to bank, after 12 hours I have 3 emails saying transfer successful, then transfer declined and then transfer cancelled .
As it was emergency I have called the WesternUnion and they pick call after long wait but they can’t hear me where I can hear very well not just the person I am talking but all other talking at background.
This looks to me that they don’t have solutions for any call so they kept saying we can’t hear and disconnect the call .
This is very bad, I use to transfer using them since more then 2 year now no more .

I sent money to my sister overseas by using their website online

They simply said it will be available on seconds however they didn’t give the money to my sisters saying I (the sender) need to prove my identity and they wanted my drivers licence, bank statement

Whaaaaat ?? Identity thief comes to mind from such a crappy company.

Use other methods do not use this crappy company

I had the need to transfer a lot of money to my daughter in America. Western Union lost the money! I rang and emailed them about 30 times and was given lies and excuses by the call centre staff. They took almost one month to resolve the problem. No apology just an offer of a couple of free transfers. BAD COMPANY DON'T USE.

3.449.990 idr was promised to be paid.
My other party got it only 2.699.990 idr.
500.000 idr was been corrupted ? Too much charge. I fuly understand when u finalized they written your amount could be lessen. But not 50dollar.
Stay away from them

Skin have had over the past 10 years of trying to get my large amount of money back and trying to get my mtcn numbers from western union has been a complete joke! They have give me mtcn numbers but not the mtcn numbers for the larger amounts of money and I really needed to have this information but they will not give it to me. They are just a bunch of scamming people themselves! Stay well clear of this service.

I have transferred some money to India for an urgent matter on Monday, 9th March through western union. It has been 4 days since then. Still my money has not been deposited to the Indian account! I have been calling western union many times. Those guys are not very helpful and keep saying the same recorded reasons like robots!! They are not able to give me any valid reasons. Says there could be a technical issue with the bank in India!!! It is very annoying and frustrating experience for us. It is a big worry that if my money is not able to reach there in this week. Please don’t trust Western Union anymore!!!!

I have transferred money through western union on Saturday and today is Thursday its been almost a week now still my money has not been reflected to my Indian account i had called many times to western union and they are just giving me lame reasons and not helping me at all they kept sending me same emails and not giving me any valid reasons. They are saying its banks technical issue and this is ridiculous when they are sending this to India so they must be having some tie-up with Indian bank so they can ask proper reason that why still my amount has not been credited. Its is so disappointing i am now so worried about my money and sacred to use western union now...its my mistake that i had trusted on western union

They wanted a bank statement verification I went back and forth multiple times they received a PDF statement with EVERYTHING on it and they kept saying resend it no account number while the number is right there on the front page. Absolute morons!!!!!

They took my money and would not refund nor transfer it. They keep asking for more documents and give false promises. Dodgy company please avoid. Still waiting for an answer even after 5 days