1. I ordered some stock on 6/Feb/2020 item arrived within 3 business days and in good condition so happy with that. (Price was about $2 higher than office works)
2. I also ordered items that are impacted by COVID-19, and those are still on hold, but I got email notification so happy with the comms. lately due to lock down it is getting harder to reach customer service and long wait time on the phone.
Sydney Australia

I have never received the products I ordered online about 4 weeks ago and it has been impossible to get any satisfactory communication with Winc. I’ve sent several emails and finally got a reply saying that my order had been delivered! Not true. Since then I have asked for proof of delivery and there is no reply. One has to ask, are they crooks?

Haven't received any information since ordering on the 18th of March. Messaged them on facebook said they would check my order, no response after that. Messaged them again to ask for a refund and they said they would get that sorted. A week later still no reponse or follow up email/message. What a great company

Give me my refund please.

I haven't receive my product and have attempted to make contact yet no response! I am disappointed in Winc and wish to receive a full refund as it has been a complete unprofessional experience

3rd order since the Office Max takeover. First order of lever arch files months late.
3rd order, toner "in stock" and ready for delivery.
3 weeks later...
Office Max were never like this. Usually next day delivery and good customer communication..

Ordered in December and My daughter started highschool with no supplies.
Hard to contact via phone and email and when I say call is about a refund the call gets disconnected. Happened 4 times already. All emails ignored.
Still waiting for a refund months later and have just contacted consumer protection for my refund.

I ordered some office supplies before I read the reviews. I was expecting long wait for my goods. However, it only took them a day from ordering to delivery. The goods are as described and I am a very happy customer.
Paul

Ordered year 12 ATAR Maths books. The books took 6 weeks to arrive. Arrived 3 weeks after school term had started. In the interim, school kindly sourced some for us. Tried to return the books from Winc officemax as soon as they arrived and in unopened condition but was told they do not accept back to school returns. Have lodged a complaint with ACCC.

Ordered a product which at the time said it was avaliable.
Two weeks later, no product, no updates and no response to inquiries.
Called to get a refund, person was nice and just said they didn't get the product from their supplier

Online said an item for delivery tomorrow. Waited a couple of days, rang, on hold 35 minutes. When phone fatally answered I was told that would be shipped in one or two days of backorder list. Didn't happen. Order two, online said delivery 23rd of March (ordered on 17th March), once again on hold for more than 30 minutes. I can understand holdups in the present climate, but if you can't fill orders in a reasonable time, contact the customer re refund. I don't want to phone and go on hold for more than 30 minutes again. Very unprofessional

Did not appreciate being charged via mastercard and then not having the item delivered called several times i was ignored so much for customer service. Tracking is not accurate either. No explanation as to what happened to my item

I have been calling their number for a week but my calls have never been picked up and they never reply my email enquiry. I just wonder when they will ship the products i bought and when i will receive them. Even one of my order is ready to ship, they still havent shipped yet after days.

Don’t buy nothing from this website.I placed my order for toilet paper,estimate delivery was 3days now is already pass 2 weeks they still didn’t deliver it.I tried to call them, I waited for 20min no one didn’t answer.I sent email no one didn’t reply.They apparently selling something that they are out off stock.Shame on them!!!! Do unprofessional.

I was worried about receiving my product due to other reviews on this site, however happily the item arrived... a day earlier than expected as well. It was a very good experience.

Goods were undamaged, and perfectly fine on arrival.

The delivery man was kind and cheerful. It has brought a good feeling, despite the craziness of the world right now.

I ordered something from Winc, and the estimated delivery time displayed on the product page was 2 business days later. A week after placing my order I still had not received a shipping notification so I reached out via email, and despite a few follow up emails I did not get a response until two weeks after my first email.

In that email response, I was told that the item I had ordered was out of stock and the ETA for restocking would be a few more business days later. I ended up cancelling the order and purchased the same item elsewhere.

I cannot believe that Term 1 is nearly over and I'm still waiting on my daughters' Science book.... I cannot believe this company... I placed an order on DEC 2nd 2022 and NOTHING.... Im done.