Woolbabe Sleeping Bag Duvet Questions & Answers

Hello, how are you? My name is Gloria Lin live in Melbourne.
I have a problem here with one of your product I bought in one of the exhibition in Melbourne Exhibition Center next Casino early 2022. Because I like the idea of your products which has temperature regulating baby sleeping suit, that idea inspired me to buy a few other products from your stand. Like, Baby Ring Sling Little Sailors, Medical Grade Hypoallergenic Toddler Pillow, some Muslin Wraps. Feels very good with pillow, wraps and sling. But, with the sleeping suit, after my daughter use this suit to her new born daughter, we found the one we bought is wrongly package inside, the package inside is different from what it says on description board. The original designed suit is Reverse Zipper, but inside product is buttons at the bottom. It really not what I was looking for. We need the suit with zipper, it is more easier to change diaper than the buttons, we really like the one with zipper.
We do not understand why you are doing this kind of mistake, the way you cheat your customer is very wrong. Hope you can solve this problem for me. My granddaughter is 4 months old now, dont know what you are going to do with this, but, hope you can solve this problem for me ASAP, or please tell me which way is the fastest and better way to solve it. Thanks very much, my contact email is [email protected]. Looking forward to hear from you. All the best,

Gloria Lin