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- ACT, Queanbeyan
- Verified customer
Couldn't be happier!
I engaged with Wridgways as a way of getting a third quote for my move between suburbs in the inner-south to a suburb in the north of Canberra. The quote came back in with half an hour of submitting my inventory list and was literally half the price of the others I received. The sales and post-sales team were all wonderful, but not a patch on the removalists on the day! Lightening fast and so well organised, I have never seen anything like it. All the boys were friendly, polite and great communicators - I will be actively recommending this company to anyone looking for removalists.
1 comment
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- ACT, Queanbeyan
- Verified customer
Damaged/broke fragile items; unresponsive to claims
Small amount of furniture to move from Canberra to Townsville. There were only 2 fragile items, both clearly needed care and both were broken. A large sheet of glass to cover a side-board was smashed and a wooden sculpture was broken.
Now more than a month since the damage, and there has been no replacement, no useful response, despite repeated requests.
All their marketing is about "peace of mind"; I decided to pay their higher prices to get that "peace of mind". Very disappointing
4 comments
WridgWaysWridgWays
Hello Disappointed, thank you for getting in touch. I'd like to escalate your concerns to our management team for follow up as soon as possible. Can you please send the details of your move including ... Read more
the name the move was booked under to [email protected]. Once again, thank you for bringing this to our attention. Regards, WridgWaysI'll forward some of the existing correspondence to that email address, but it's disappointing that I need to send the information somewhere new.
well, I forwarded details as requested, and 5 days later, I've not received as much as an acknowledgement email. Why does it need to be "escalated" to the management team, instead of simply resolved?!
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- ACT, Queanbeyan
- Verified customer
Phenomenal and first class removal Team
WridgWays recently facilitated the move from our 4 Bedroom house in Canberra to an interstate location. The entire Team worked tirelessly from start to finish to ensure the perfect Customer service !
Nathan Cicchini (Sales Consultant) inspired us with the confidence to instruct Wridgways to look after us selling his Companies protocols and procedures. What a fantastic brand advocate this gentleman is. Thank you Nathan.
Brett lead the removal Team from the front and by example and again, what a huge advocate for your Company.
Thank you Wridgways !!
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Find out how WridgWays ACT, Queanbeyan compares to other Furniture Removalists
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PaulSouth-Eastern Region, NSW
- ACT, Queanbeyan
- Verified customer
Excellent move by professionals
We moved a four bedroom house from the country to the coast. The three men worked so hard, were so helpful, professional and courteous. I could not fault them, goods were packed so quick with no breakages or issues. Unpacking was even faster - god they were great. WridgWays Canberra should be proud.
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JacCanberra 2600, ACT
- 2 reviews
- 2 likes
- ACT, Queanbeyan
- Verified customer
Dreadful, very disappointing
We chose Wridgways as 15 years ago we were very happy with how they managed our move from Melbourne. Our recent move was the opposite.
Be warned. When Wridgways loses your boxes and furniture don’t expect much help from them in finding what they’ve lost. And if they tell you everything will stay in the same container into which they pack it: not necessarily true.
We moved a 4 bedroom house from Central Coast NSW to Canberra in January 2022. We paid Wridgways extra to pack for us.
We knew at delivery things were missing: boxes, pictures and a ...Read more
2 comments
WridgWaysWridgWays
Hi Jac
Thank you for getting in touch. We are so sorry to hear about your poor relocation experience and would like to urgently escalate your feedback to our management team. Could you please send a ... Read more
message to [email protected] with your contact information and the name your move was booked under, so we can address this issue and contact you as soon as possible.I will do as you suggest but I have little confidence in your team now and suspect this is for appearances only given my experiences with Wridgways to date.
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Tricky DickyCanberra
- ACT, Queanbeyan
- Verified customer
Move would have been impossible had we not used Santa Fe
> 3 Bedroom house with a large amount of personal affects
> short distance (only 2KM)
> Yes…the planned move over 2 days worked out perfectly
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- ACT, Queanbeyan
- Verified customer
Cross country moving
Relocated from Perth to Parramatta into a 2 bedroom apartment. The move was arranged with 1 phone call. Move started and finished at the correct times and dates. All belongings arrived intact.
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- ACT, Queanbeyan
- Verified customer
Relocation - review
3 bedroom apartment.
Long distance (Queanbeyan NSW to Cranbourne west VIC)
Yes move started and finished on time.
My goods got damaged in move and my claim was rejected based on the fact that I have done packaging by myself, so SANTAFE won't cover the damaged good as good not packaged by professionals. I ended up paying 300 dollars in laundry and 1200 dollars for new washing machine.
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- ACT, Queanbeyan
- Verified customer
Very friendly and helpful team
The team were punctual, efficient, and helpful. The team took care of our furniture. I will use Santa Fe WridgeWays again
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- ACT, Queanbeyan
- Verified customer
A stress free removal
Our move was from a three bedroom townhouse and only over a short distance. However, having Santa Fe Wridgways do the majority of the move took the stress out of doing it ourselves. The crew were very professional as well as arriving and finishing on time. Very happy with the service, thank you!
1 comment
WridgWaysWridgWays
Hi Jules, thanks so much for getting in touch. We pride ourselves on our Five Star Service, from the smallest of moves all the way through to the largest. I will pass your feedback on to the Canberra ... Read more
team so that they receive the recognition they deserve. All the best for a happy life in your new home, Santa Fe Wridgways.Similar opinion? Write a review on ieatwords.com.au!
LeeAdelaide
- ACT, Queanbeyan
- Verified customer
Great move, great staff
Moved from ACT to SA smoothly and without fuss! Super helpful and easy to deal with both in person and over the phone. Everything arrived safely and in tact. Special mention to Dawn who was fantastic to deal with.
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- ACT, Queanbeyan
- Verified customer
Very Good Job
We moved within Weston Creek and found it to be smooth and trouble free. The beds were setup and around 50 boxes were part of the move along with household furniture.
1 comment
WridgWaysWridgWays
Hi Dino, it's great to hear that we made your move so easy. Thank you so much for getting in touch, and we wish you all the best for a happy life in your new home!
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- ACT, Queanbeyan
- Verified customer
Terrific customer service, a hassle-free move!
This was the second time I used Santa Fe Wridgways to move the contents of a one bedroom home from Brisbane to Canberra. I had a prompt response to my quote, contact with friendly Brisbane assessors and admin staff, and an easy pick-up at the scheduled day and time. The same can be said for the Canberra staff, who were prompt in delivery a few weeks later, everything arrived in excellent condition, and overall I would definitely recommend this service as terrific value-for-money to anyone undertaking a future move! Thanks very much!
1 comment
WridgWaysWridgWays
Hi Lisa, thank you so much for sharing such positive feedback with us. There are so many of our staff who work towards making your transition as smooth as possible, and it is great to see their hard w... Read more
ork recognised in a public forum. We really do appreciate you making contact, and wish you all the best for a happy life in your new home. Regards, Santa Fe WridgwaysSimilar opinion? Write a review on ieatwords.com.au!
Wrigways sold my goods at auction without consent - pathetic company and should be sued for all its
I mistakenly used this company to transfer some of my deceased mothers' goods from Canberra/Queanbeyan to Darwin middle of 2012. Despite me packing the goods I specifically wanted to be sent to Darwin in clearly labelled (with fluorescent card) addressed to me in Darwin this pack of incompetent fools took my goods to pickles auctions in Canberra without my consent. Thankfully after me finally realising what had happened when the missing boxes did not arrive with the consignment to Darwin (after multiple calls to the wrigways manager) I rang Pic...Read more
kles after the manager had asked me if I'd asked for these clearly labelled boxes to be taken to auction to find that they had (again in complete breech of the law) sold some of my goods without any written consent from myself or my father. These people (both Wrigways and Pickles auctions) are in breach of any common consumer rights when it comes to dodgy dealings and total incompetence. NEVER EVER use either of these companies as they are run by people who care little about customer rights and responsible service. The karma of such people who make excuses for pathetic service and emotional damage when sentimental items are sold without legal right to do so is worse than I'd every care to experience. May those responsible have many sleepless nights. There are none. My father payed Wrigways over $40K to store his and my late mothers possessions for over ten years and then get a slap in the face when it came to service at the end of this business arrangement.Similar opinion? Write a review on ieatwords.com.au!
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WridgWaysWridgWays
Hello Erin. thank you for your wonderful feedback. We are so happy to hear that we made your move such a positive experience. We hope you are enjoying your new home and thank you once again for moving with us! Regards, WridgWays