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PirouetteAU
- 2 reviews
- 1 like
- Verified customer
Very valuable service - love it!!!
It is fantastic to have a convenient way to shop locally, get fresh and good quality produce and avoid the supermarket duopoly....the service is incredibly responsive (I had a problem with a particular function on their website, and they fixed it within a day of me reporting it). They are incredibly responsive. I love that the goods come in boxes rather than loads of plastic bags. Very happy with yourgrocer :)
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Very poor customer service
I ordered goods for delivery Tuesday between 3- 5 pm and at 5 pm i received a text to say that the river was "running a little bit late" when i rang to see how far away he was i was told 6.15pm .... as a result i had to go out in peak hour traffic to Coles to organize dinner. NOT good enough considering these people claim to offer good service.
All they could say was that would "see if they could get the driver there earlier" They must have known that they were running late well before 5pm, why not a phone call earlier to advise me..??? You...Read more
people have wasted many hours of my day. No offer to waive their delivery fee or anything like that .... (not that i worry over $5). ....basically, " all sympathy but tuff luck for you". I am happy to pay extra over the supermarkets for good produce but i expect the service that goes with it if you are claiming to offer it. I am not interested in any excuses ... perhaps i should deduct some money from my bill when you don't deliver as promised, NEVER AGAIN.
1 comment
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Apples the way apples should taste, quality produce without leaving home.
No driving. No parking, No crowds. Creating an account, navigating around the site, selecting produce and placing my order was way too easy. My suburb was added to the delivery run last week and my first order was delivered last night - already I am planning my next! Exceptional quality and I know I am supporting Aussie Growers and small business. I cannot rate this service highly enough. Thanks Yourgrocer.com.au team. Oh, did I forget to mention the apples tasted like apples?
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- Verified customer
Honestly the best thing to happen to grocery shopping!!
We love buying our weekly shop through yourgrocer, when we lived in Maribyrnong it was a life saver as we both worked full time and just didn't have the time to go to the markets and buy our produce like we wanted too. Now we live in Mooroolbark and have been waiting for yourgrocer to be available in our area and final FINALLY it is!! I love placing my order online the night before, working out exactly what we will eat for the week from what is available, and when it arrive we are greeted with a warm smile and a hand to bring it into the kitch...Read more
en! I love that i know my money is going to where it should be, not lining some multi-millionaires pockets, but to farmer and their family who has worked hard to supply us with beautiful produce. Buying from this company for the first time was truly the best decision i made for myself, my family, my hip pocket and the aussie farmers!! Don't think twice, honestly you won't regret it! I certainly haven't!!!!Similar opinion? Write a review on ieatwords.com.au!
WendyMelbourne
- 2 reviews
Absolutely Fantastic so happy I found you
Had my first delivery on Saturday and what a wonderful experience. Booked a time slot between 5pm and 7pm, at 6pm was notified that the delivery was on its way which is great you are not left hanging and waiting. Within 30 minutes it was delivered effortlessly and wow the produce was soo fresh. Looked like it had just been picked. Can't recommend this service enough. Thank you Your Grocer you are the best :)
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This service is brilliant
My money goes to local farmers and small business instead of large corporations. Not only that but we get fresh produce really quickly for an unbelievably low fee. Love your work!
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GemGemMelbourne
I have my weekends back!!
This service is fantastic!! I have my time back on the weekend and I don't have to drag my 18 month old around the market! I love that I can still get all my produce from my much loved places.
Thanks!
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Crafty_kezz
- 2 reviews
A fantastic service for a young growing family
I love this service. I can get local produce delivered to my door. I have a small child and another on the way so knowing I can get fresh local food without leaving the house has really been a god send. Sometimes things don't come delivered as expected but Yourgrocer has always offered replacement or refund each and every time. They also take on my feedback and encourage me to continue giving it. I value this service highly!!
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HeidiMelbourne
So perfect and so easy
Absolutely fantastic and I would recommend this to anyone. Being a new mum I don't have much time any more to do a grocery shop. This has saved me so much time and the food is delivered straight to your bench! Amazing!!!
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MogeMelbourne
Amazing service. Saves time and money. Best of all it supports local shops!
Absolutely love this service – the website is really easy to use, and the range of delivery times are fantastic! Our apartment doesn't have a spot for groceries to be left so being able to choose a time I know I will be home is perfect. I love being able to compare products from the local shops. Many of the fantastic independent shops around our place are not open after business hours, and for limited hours on weekends, this service means I can shop from and support these businesses. The quality of the fruit and veg was awesome, the delivery wa...Read more
s on time, we've eaten better, saved money and time. And not had to stuff around trying to get a carpark at the shops. The YG team are happy to take back the boxes, bags, and ice packs when you order your next delivery – so no rubbish either. YAY! Thanks YG!Similar opinion? Write a review on ieatwords.com.au!
JulesMelbourne
Fantastic
I had been housebound for 3 days with food poisoning and this service was amazing. I ordered in the morning, it arrived the same day in the afternoon. I only bought a little to try them out but ordering was easy, the quality was great, and I'm glad this exists. I love supporting local businesses but don't always have the time to go everywhere, but this makes it unbelievably easy!! Thank you.
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Great service!
The quality of the fruit and veg was excellent. So convenient and lots of times available for delivery. Any substitutes were well considered (usually the same item, just a different brand). No plastic bags was great.
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AnnieGMelbourne
- 2 reviews
- Verified customer
Love this service.
Awesome service. Has saved me so much time going to the shops. I love not having to take my small children to the shops, yet still being able to support my local favourites.
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Great Service
A very polished, professional and friendly operation - i have watched the offering improve and evolve over the last 9 months and i am sure it will continue to do so. Very convenient for family shopping.
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Great service! Will be recommending!
Such a fantastic service! When you are flat out busy running your business and a crazy household it's great to know you can order items to have on hand for a quick dinner saving you the effort of going to the local shops and making life even more stressful than it already is!!
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NothappyjanMelbourne
- 8 reviews
- 2 likes
The Absolute Worst - from a loyal customer
We have always recommended Your Grocer with excellent reviews. Unfortunately after another inconsistent delivery and with meat product & meat blood improperly packaged and that contaminated other products. We will never use Your Grocer again.
We were desperately dependent upon this service today with a loved one in hospital & with other impairments that restrict shopping and transport options.
It was once an excellent company and those on Product Review would have read our consistent excellent reviews on Your Grocer.
Your Grocer cre...Read more
ated independence for us and where we are impaired. The delivery today has robbed us of this independence and of any trust in Your Grocer and the indepedent businesses that it purports to support.3 comments
While Your Grocer has been in contact and have offered a refund and also a replacement order.
Our experience offers strong concerns in regards to issues around inconsistent communication in the company Your Grocer ... Read more
This was a good company. It was a market leader. Maybe it has grown too big and too quickly to remember the importance of its customers. Our strong concerns remain present. We would recommend that customers demand concistency respect professionalism & courtesy in all companies that they deal with. Poor quality. Inconsistency. Misleading communications are all concerning. Food hygiene & Food Handling & Safety & Quality are essential in all these types of businesses. The practices identified earlier are inconsistent with practices that would suit our home family and impairments. The experience has been extremely upsetting & frankly not good enoughYourGrocerYourGrocer
Hi Nothappyjan,
I believe our team has already been in touch with you about this order and offered to redeliver all of the affected items, free of charge? If not, please do give us a call or email and we will sort it out right away. ... Read more
Our understanding is that one of the packages of meat has burst, which is unfortunate and certainly inconvenient - we're sorry about that. These kind of things happen from time to time with any grocery delivery business, but I can promise you that we'll always do our best to make up for it :) We're a small, local business ourselves, so we really appreciate your feedback. Thanks, MorganDear Morgan & Your Grocer
We extend our sincerest gratitude to Your Grocer, Piedemontes and our other regular small businesses that support our needs. ... Read more
We are genuinely thankful for the replacement order. We pride ourselves in supporting small independent businesses and by shopping with Your Grocer. This whole situation has been unfortunate. We understand as you mention that items might break in transit. But food safety & hygiene must be essential. As is dependability quality trust and honesty with your customers. The matters above caused us much significant inconvenience and stress that we did not need. I actually was without much to eat last night and where I was dependent on your service. This was the impact to us. Both of us were unimpressed. Sometimes when stuff ups happen. There is a greater effect. You need to understand that many of your customers are so dependent upon you. And that many are limited by circumstances such as disability & impairment. Just as the case of a single mum might be dependent on Your Grocer to feed her kids. Many of us chose Your Grocer because we are sustainable. You did good today. Thank you sincerely. We will not at this stage remove our review because this has been our experience and you know how proud we were of your company. Hopefully we will regain trust with Your Grocer Thank you especially to Piedemontes and the other smaller Independent Companies that replaced the order todaySimilar opinion? Write a review on ieatwords.com.au!
LinaAdelaide
Deli staff not knowing how to slice cold meat
I would like the staff in the service deli to be instructed on how certain cold meats should be sliced
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Better than going yourself
Love it! I've been a market shopper for years, but my grocer is as good as going yourself, all my usual shops / stalls but without the hassle, parking, people and time. Great app to order with and perfect service.
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Sprout girl.North Melbourne,Melbourne
This is a lifesaver!
When it's difficult to get groceries due to child minding, illness, or anything that keeps you housebound, this is a perfect solution, and having the option to get what you need with a minimum of fuss, and with excellent care and quality, it's the kind of venture that should be both applauded and supported! Fabulous!
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andrealjMelbourne
Time is money - Your Grocer saves both
I've been a Your Grocer customer since July 2016. This Service saves me so much time as I am car-free. I love that I pay the same for my shopping as if I did it myself, with just a small delivery fee, and I can even pick who provides my fruit & veg.
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Questions & Answers
Drewasked
Hi, I have just been introduced to your grocer. I have had a look at meat prices across the various butchers and find that they are much higher than local supermarkets and significantly higher than ALDI. Im wondering if you have super specials on meat at any time as this is when I might consider buying. Is there a category for specials or an alert service such? Many thanks Andy
1 answer
YourGrocerYourGrocer
Hi Andy,
Welcome to YourGrocer!
The meat prices from our butchers do vary from ALDI and the big supermarkets. It depends which butcher you purchase from though, we have higher and lower end butchers to chose from. We’d be happy to recommend one to suit your needs, you can reach out on chat or call us on 1300 851 343.
We do have a 'specials' filter in our sidebar under 'Category'. Here there a number of meat specials that are marked in orange print.
All of our specials and prices are up to date on the website although I love your idea about an alert service. I'll pass this suggestion onto our team.
Thank you so much for getting in touch.
Isla
robynasked
What areas in Nsw do you deliver to??
1 answer
YourGrocerYourGrocer
Hi there!
Sorry for the late reply! We currently deliver to the following postcodes in Sydney: 2204, 2130, 2049, 2042, 2048, 2044, 2205, 2206 & 2203.
Have a great day!
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YourGrocerYourGrocer
Hi Leigh,
Thanks for your feedback :) ... Read more
We just want to say another big sorry again for the inconvenience you experienced with your late delivery. You’re right, it’s really important that we deliver to our customers on time - and we take it seriously when we don’t. We’re committed to always working on the service, so shopping local is the very best home delivery option in Australia! Our team have already made some changes in response to the issues that caused these unexpected delays and the late notification. We hope you enjoyed the produce we sent you the next day :) Thanks again, The YG Team