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Taking my review down due to promise of better service.
The team has taken reasonable efforts to get in touch with me and fix the problem. I have hence decided to remove my review and help the business service better
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goldfishGreater Melbourne (Inner), VIC
- 3 reviews
Discussed, awful service.
The tactics this company uses is on a par with used car salesmen. I did not even get a quote from this company, just a telephone call from their estimating team telling me about a discount if I make immediate decision in ordering a kitchen. Today is the last day to get a 20% discount she said, no price given at all. When I told her that we are expecting more quotes, the interest was lost immediately. Three weeks after visiting their showroom, still no quotation. To me this company looks very dodgy, will not have anything to do with them anymore. Be aware.
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Zesta KitchensZesta Kitchens
Hi @goldfish we do not have an "estimating team" - we have always used professional Designers who you would book an appointment to design and quote your kitchen. The Zesta Kitchens current promotion ... Read more
is 50% off and has been running and is still running until the end of this month. It sounds like a different company that you were dealing with. We pride ourselves on listening and acting on our customers needs and not using tactics to design kitchens. When you visited our showroom you would have been advised to book an appointment with a Designer who would design your kitchen and then provide a quotation. Which showroom did you visit and who was the Designer you booked the appointment so we can follow up with your name?Similar opinion? Write a review on ieatwords.com.au!
HaleyGreater Melbourne (Metropolitan), VIC
Not camping anymore!!
The Zesta Kitchens Richmond team have been awesome. Thank you for your fantastic service but most importantly for my AMAZING kitchen. Big thanks to Mary, you’ve been fabulous to work with
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Zesta KitchensZesta Kitchens
Thanks Hayley for sharing your experience on our great Zesta Kitchens Team!
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- Verified customer
Kitchens looks magnificent
The team at Richmond were great. Mary was a delight to work with and her designs were amazing. All the trades were organised for me and they done a great job and importantly we’re on time, which is rare. Overall from start to finish couldn’t ask for more.
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Zesta KitchensZesta Kitchens
Thanks Harry so pleased to hear you were happy with your Kitchen experience from Zesta Kitchens!
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The reviewer stated that an incentive was offered for this review
AndreMelbourne
Delighted, amazing service
It started with very helpful showroom staff followed by a really experienced designer, then an on time delivery with caring competent trades who cleaned up after themselves, amazing. Perfect result.
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Zesta KitchensZesta Kitchens
Thank you Andre, we work hard on our customer service and glad it all went smoothly for you - enjoy!
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Debbie TGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Installation of cabinetry, not the whole kitchen
My kitchen is amazing and the tradies did a superb job but only a three star because when I signed up, I asked if Zesta organised EVERYTHING and apparently they do. It was only when the cabinetry was installed that I was told 'job done'. The rest of the work I had to organise myself. I've never done a renovation and didn't want to become embroiled in having to find and organise my own tradies, hence the question. I expected Zesta (especially as that was what I had specifically asked them and been answered in the affirmative) to organise a t...Read more
radie tag-team. Not the case. The best they did was give me a list of tradies I could contact but only when I asked them. I did that and because I'm clueless, managed to book them in the wrong order and too close to each other, causing grief for myself and for them. Overall, the work done was incredibly more stressful than it should have been and had I not been lied to, I would've delayed the work until I could organise everything better and possibly still through Zesta. As it is now though, I wouldn't recommend them as a kitchen company. Unfortunately, because the work they did was great - I just don't like being lied to and that overshadows all the good work done.Similar opinion? Write a review on ieatwords.com.au!
Poor Quality and Service
Be careful if purchasing from Zesta. We had a kitchen installed, the saleman rushed us to sign and pushed us to have the kitchen installed just prior to Christmas.
All the doors supplied had scratches on them, obviously a manufacturing fault, when I approached the team at Cheltenham, they pushed us off to Head Office, forms were filled in and replacement the doors supplied, only the replacement came with scratches too.
There was no communication from Zesta Customer Service as to when the replacement doors would arrive, they just arrived on...Read more
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Very professional, high quality kitchen
After failing to be inspired by "big company" modular kitchens, I happened upon Zesta. I was immediately impressed by the quality of their products and their helpful advice. Attention to detail was impeccable throughout the planning process. The workmanship was top quality and any small problems were immediately rectified with no fuss. The resulting kitchen is outstanding - functional and beautiful and of obvious quality. Many thanks to the Nunawading team. I have no hesitation in recommending Zesta to anyone looking for a new or renovated kitchen.
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- Verified customer
Beautiful, high quality kitchen
Zesta Kitchens exceeded my expectations. I had a small space in my studio apartment but wanted to fit in a pantry, oven, dishwasher, microwave and a useful set of drawers. At the same time I wanted to have a comfortable amount of bench space. It was a tall order but Joe from the Richmond office brought his tradie knowledge and design skills to meet the challenge ! The result was a streamlined and attractive kitchen I couldn't be prouder of ! Once I complete my splashback I will post a photo up so you can see how well it turned out. I can confidently recommend these guys and the Installers and tradies they recommended.
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Anne LoccoGreater Melbourne (Metropolitan), VIC
Perfect kitchen
Zesta transformed a very old kitchen into a perfect modern kitchen using all available space. We chose a grey and white theme using the Hampton cupboards and a grey granite look laminex. We had a slight hick up but all was rectified. It is a perfect kitchen. We have had so many positive comments. It has become a show piece. We are very pleased with the design and attention to detail and highly recommend Zesta to friends and family. We just love our kitchen.
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Outstanding thankyou
Looked around for a part to my kitchen drawer. Tried the usual suspects - Bunning etc. Made my way to Zesta kitchens. They supplied the parts I needed and didn't want a single cent in return. They don't make them like these guys anymore. Top notch.
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WillGreater Melbourne (Metropolitan), VIC
All good
Our kitchen was a fairly large job, involving knocking down 2 walls. 3D is very helpful, they quote everything including all the trades and appliances so there were no surprises. Our installer Greg managed everyone and did an amazing job. Highly recommend.
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Angiepanjy110
- 2 reviews
- Verified customer
My kitchen is amazing
From meeting Chris in the Cheltenham store Andreas the designer and Sam our installer...the experience of buying and installing our kitchen has been such a pleasurable and easy one. Highly recommend Zesta kitchens
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John
- 2 reviews
- 7 likes
Caution.
Product good...service questionable.
We were lulled into confidence by good references on their website and the salesman/designer's friendly manner. Later we came to understand that no company would publish anything but "glowing" references and the salesman's professed skill was a veneer. However we found everyone we dealt with to be very polite and friendly nice people...sadly the efficiency did not match.
We ordered our kitchen on the 18 May...it was completed on 17 August. (3 months). There were 9 "silly" faults, some obvious, to mention j...Read more
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Sarah ACheltenham
A few hiccups but end product and installation great.
We are very happy with the finished product and design of our kitchen. The 3D design program was really helpful with planning and seeing what the end result would look like. The designer in store really took the time to make sure we were happy with the design. He came around to our house twice to double check the measurements. (We have an old house and a funny shaped kitchen). We did have some troubles with some late delivery of some of the cabinetry (owner advised it was a problem with suppliers from China) and some trouble with communic...Read more
ation around this. This meant we had some mismatched cabinetry (but functioning) for a few months. However, the end result is beautiful. We love our new kitchen, lots of people have commented on how lovely it is. Zesta were generous in offering us some discounts on some further cabinetry if we wanted. The installer they recommended was punctual and accurate. The stone mason did a beautiful job as well.Similar opinion? Write a review on ieatwords.com.au!
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Happy CustomerMitcham
- 4 reviews
- 5 likes
Still love cooking in my kitchen..
Was searching for a kitchen appliance like thermomix when I came across Zesta. I must say I am very happy with our Zesta Kitchen which still looks brand new after nearly a year. Our friends always comment and I know of two of our friends who now have a Zesta kitchen (one rental) and they are also really happy so glad we purchased and would recommend their products any day!!!!!
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Svetlana M.Cheltenham
- 7 reviews
- 4 likes
The most terrible business I`ve ever purchased from
The only thing I want to say - People, stay away from the place, never order any kitchen from them!!! Quality is terrible - my kitchen is 5 month old and I already have few issues (ex - edge strips are going out) and they`re not going to fix it saying it`s not covered by the Warranty. I also had to battle with them for 1.5 month before it was finally supplied in full - they were missing few things which they didn`t supply in time and were completely ignoring my calls/emails. Now they do the same ignoring my calls saying it`s not their problem!! They only thing they are good with - to take your money from your bank account (and their kitchens cost a lot!) - they`d not be late with that! NEVER buy anything from them!!!!
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Zesta KitchensZesta Kitchens
Hi Anita, on behalf of Zesta Kitchens we apologise for this miscommunication between showrooms. We will have a Zesta Kitchens Team member call you today.