52 questions from our users

Joe . R
Joe . Rasked

Hi
I got a zodiac g2 & I can hook it up and it goes for a 1 or 2 mtrs & stops. Disconnect from vacuum plate & hook up again and does the same thing. Any idea what could be wrong with it ?



1 answer
Peter Lyons
Peter Lyons
Kimmystar
Kimmystarasked

My zodiac has suck ion but doesn’t move, the pipe doesn’t even vibrate
What is wrong with it?

2 answers
Peter Lyons
Peter Lyons
Zodiac
Customer C.ZodiacSend a private message

Hi, Please give us a call on 1300 763 021, we will be happy to help. Thanks.



Mathilda
Mathildaasked

Hi there I have just bought a zodiac g2 today and when I turned the pool pump on it was suctioning fine and moving by itself but once my pool pump had reduced its pressure down to a steady low hum about another 20 mins and the vacuum stopped moving and had minimal suction. I’m not sure if this is due to a problem with my pool pump (as we have had many problems with it) or a problem with the vacuum/set-up. Thank you for any suggestions and sorry if this is such a long question.
Thanks Mathilda

1 answer
Peter Lyons
Peter Lyons
Greg
Gregasked

Hi live in Perth wa have lots of spares for mine would like a new head at a reasonable price what should I pay and who should I buy from? Otherwise what is a comparable model?

No answers
Sandi
Sandiasked

I have a G2, had it for about 15 years, replaced several bits and pieces over the years to keep it going. I'm about to replace the diaphragm again. My issue is: ever since i replaced the ad valve the connecting hose comes off when the pump shuts off. I'm sure i read somewhere about what to buy to stop this but cannot find any info anywhere. Makes it impossible to just 'set and forget' for continual cleaning while the pump is running. Any advice please?



1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi Sandi, Please call us on 1300 763 021, we can go through his with you over the phone. Thanks.

MAH
MAHasked

Hi, I have replaced the diaphragm and cassette and there is good suction and works well until i put the cassette into the cleaner housing. It just stops working, take it out of the housing and it starts again, put it back in and it stops. Any ideas?

1 answer
LJB
LJB

Hi MAH. Did you ever get an answer? I am having the same problem with my Zodiac G2.

Steve
Steveasked

Hi, where can I purchase a wieght cover for my Zodiac pool cleaner? I live in Brisbane

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi Steve. Please find a link to our Dealers - https://www.zodiac.com.au/find-a-dealer
Thanks!

Paul S
Paul Sasked

Hi I have a g2 that has been working great. But for some reason it has started to float on the surface and I can’t see what’s wrong with it. Do you have any ideas?

Thanks

Paul Sagar

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi Paul. May I ask if you have checked to see if there is Water inside the Float? Or a missing Hose weight? Thanks.

Deb
Debasked

We have a G2 - and just realised the weight has dropped out as the weight cover has disintegrated. I think we can purchase a replacement weight cover but need help as we don’t know where it fits?

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi Deb. Please call us on 1300 763 021, we can help/walk through this with you, Thanks.

Liz T
Liz Tasked

Just wandering if I can use my hoses from my G1 model to a new G2 I intend to buy? My hoses are near new so I intend to buy only the head.
Thanks

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi Liz, The Twist and Lock Hoses will fit with both of the G1 and G2, Thanks.

Jamit03
Jamit03asked

I can not get mine started. Not sure what I am doing wrong. I believe the diaphragm is ok. the head
is a bit beat up but only cosmetic. what hole do I put it in where the basket is normally. There is no suction at all

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi there. May I ask if you have spoken to our Customer Care team? If the diaphragm has stretched you may not be able to see it straight away and it will affect the performance of your Cleaner.Thanks.

Toledogk
Toledogkasked

What is the life expectancy of a G3 diaphragm?
I took the unit apart and did not see ant holes or rips and it feels soft to the touch. The overall unit appears to work but will not move around the pool?

2 answers
Mr Darcy
Mr Darcy
Nette
Nette
Steve T.
Steve T.asked

hi

I have a new G2. It cleans well however it is very noisy in that the head pulses very loudly. I took it apart while operational (under water) and could not identify the issue as the noise seemed to be coming from inside the assembly not the rubber head as i took it off (it does sound like flapping). I have screwed the blue and yellow rings tightly. I installed it straight out of the box. Any ideas?

Thanks in advance,

Steve

2 answers
Greg..S
Greg..S
Steve T.
Steve T.
Mark Rendall
Mark Rendallasked

What is the average life expectancy of the Zodiac Z3 had mine 4 years. 3 new diaphrams
Now the directional ring has perished ?

2 answers
Zodiac
Customer C.ZodiacSend a private message
Mark Rendall
Mark Rendall

The approx 300 mm ring that sits above the body is what I mean.

Jack
Jackasked

Have just replaced the foot on my Barracuda and the skirt keeps coming off. Does the skirt get soft or is there another reason I cannot see that it would persistently just come off?

2 answers
Fatboy
Fatboy

I've only owned it for a month with no issues at all so I'm probably not the best qualified to answer. Perhaps the Zodiac rep will chime in.

Zodiac
Customer C.ZodiacSend a private message

Hi, The skirt on the Baracuda does need to be replaced from time to time as a moving/perishable part. If you are finding that the Skirt is doing this, it might be time to replace. Please call us on 1300 763 021 if you have any further issues. Thanks!

pedromacphee
pedromacpheeasked

I have just recently had to replace my pump. my zodiac was working fine but now under the AD valve the little sprung hinge now lifts up almost as if the suction is too great. I also had to replace pipes to pump as old pump had a wider opening.
i have done some investigation and could be the springs on the valve according to the internet. $18 to replace springs or $40 to replace valve fully. do you have a recommendation?

thanks

1 answer
Zodiac
Customer C.ZodiacSend a private message

Hi. Sounds like your suction level is too high, if your AD Valve is on the lowest setting, you may need a Skimtrol Plate. You can purchase these through your Local poo shop. If you need further help, please call us on 1300 763 021, Thanks.

Dave
Daveasked

My new Zodiac G2 has been installed carefully as per instructions and performs very well except it becomes stuck on the hydrostatic valve cover; which is flush with the pebblecrete finish. The return nozzles have been positioned to direct the flow down and towards the centre of the pool as per instructions. However, this means that two point towards the hydrostatic valve cover. Might this be the source of the problem? If not, what else can be done to solve this problem?

2 answers
Anom
Anom

Hi, have you tested the flow rate with the supplied flow gauge?

Dave
Dave

Yes. It is at tthe recommended setting.

Haydon
Haydonasked

My Zodiac G2 is frequently flipping over, this has only just begun after approx 12 months of trouble free operation. Diaphram was recently replaced & the unit climbs up to the sides of the pool ok. I have tried changing the position of the weight but haven't had any success. Any ideas??
Thanks
Haydon

1 answer
Anom
Anom

The head should rotate freely on the hose connection. Check that it does. If sand gets into the sleeve, it can restrict movement. May need to free it up by rotating and rinsing in pool water.

Mikey Mike
Mikey Mikeasked

I have a G2 about 7 years old. The diaphragm is new but I'm still having issues. It has suction but it's no longer moving. I will nudge it with the pool brush and it may start up again. But will stop after a few minutes.

The other parts seem to be in good condition.

I'm stumped. Any suggestions?

3 answers
Patsy
Patsy

Mine does this and its brand new! Im also fed up that it follows the same path and misses all the areas where there is debris!

lawry_s
lawry_s
Bob Burbanx
Bob Burbanx
Stewart
Stewartasked

Can any one tell me why my barracuda hose is squashed and not moving. No leaks diapham is new.

1 answer
Patsy
Patsy

It might be too long.

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