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Avoid, expensive to own
Had this cleaner for 4 years to replace another barracuda cleaner. The suction bladder lasts about 2 weeks before it needs replacement. They all split in exactly the same place which makes it a design/manufacturing issue. Zodiac have stopped providing free replacement bladders so buyer beware. This is getting into consumer affairs territory. Had barracuda units for 26 years. Never again.
Purchased in September 2021.
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DamianGreater Melbourne (Metropolitan), VIC
Dodgy diaphragms
I also have an issue with the diaphragm. It somehow gets a tiny split in the same spot rendering it useless.
I've been through around 6 in a couple of years. At around $20 at least each this adds quite a bit to the maintenance. Apart from this small but important issue I have been happy with the cleaner having had 2 models over more than 10 years.
Purchased in July 2021 at Bunnings Warehouse for $400.00.
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Phill C.Richmond-Tweed, NSW
- 2 reviews
Not the best Cleaner
We had an older model Zodiac of this type and it worked perfectly for over ten years, when time came to replace it we bought the new model. What a waste of time, we have the same issue as others, it gets stuck by the pool steps, it continually wraps itself into a knot and the suction bladder gets splits in it continually. Don't they know, when you're on a good thing stick to it.
Purchased for $350.00.
1 comment
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Find out how Zodiac G2 compares to other Suction Pool Cleaners
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ShaneSouth East Queensland, QLD
- 2 reviews
Wont pickup leaves, cleans the floor well.
We live in the leafy suburb with big gums and other leaf material. We were sold this one due to it being able to pick up leaves. GREAT no more leaf pickup........However untrue. It picks up zero leaves but does a great job cleaning floors. Will need to take back and get a suitable cleaner to pickup leaf material.
Purchased in September 2021 for $399.00.
1 comment
Customer C.Zodiac
Hi Shane, Sorry to hear of these issues. The G2 picks up most leaves and small debris. Ideal for sand and silt. Not suitable for large debris like twigs, gum nuts, eucalyptus leaves.
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Adds L.South East Queensland, QLD
great product
Where can i buy a New G2 barracuda on goldcoast best ever pool cleaner lasted 8 years with a few parts added over that time. would like to get another
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LawrieSouth East Queensland, QLD
The product has some serious problems
This product does a reasonable job cleaning the floor of the pool but no matter what adjustments are made to the pressure it keeps in seeking a corner and getting stick. I have rung the pool shop where I have purchased this thing twice and visited there twice and it is all to no avail. The problems continue
I would add a receipt but I am not that smart with computers. I only purchased this thing yesterday (18 July 2022)
Purchased in July 2021 at Pool Xpress Caloundra for $490.00.
4 comments
I have used Zodiac pool cleaning products for many years without too many problems. I am afraid that this G2 is something very different. Very disappointed indeed
Well it has been almost a week since I posted the above review of the Zodiac G2 Pool Cleaner and it is interest to note how much difference this has made and how much interest Zodiac take of the revie... Read more
w. The answer is very simple. NONE No calls, no replied NOTHING. All I can say to anyone who takes the time to read these reviews before purchasing this product is be very careful. Zodiac obviously do not care that they have such a poor product and they just cannot be bothered taking any remedial action to assist their clients. A very poor performance indeed.Customer C.Zodiac
Hi Lawrie. I can assure you that we do care. Can you please confirm who you contacted at Zodiac directly? Please note that we are a separate company to your Pool Store and have a Customer Care team op... Read more
en from 8.30am to 6pm to assist. We will be more than happy to help you but we need your details first. I can understand your frustrations, but Product Review is monitored by us but not used as a messager to us. If you would like us to call you, please send a Direct Message with your number or call us on 1300 763 021, Thanks.Similar opinion? Write a review on ieatwords.com.au!
DissapointedSouth East Queensland, QLD
- 3 reviews
- 2 likes
works ok but not happy with the diaphragm
Hi, i am happy with the general workings of this unit, it is my second but will not be buying again. The diaphragm keeps splitting, are so expensive to replace. Pool shop understand as they see it all the time, but don't seem to get much support from customer care. I will be searching reviews before i buy my next one. Splits in the same spot every time, and i have had the 5th one just do it again. There is a design fault here i suspect.
Purchased in March 2021 for $399.00.
4 comments
Customer C.Zodiac
Hi, Sorry to hear of these issues. Our Customer Care team are always happy to help with all cases so I apologise if this hasnt been extended. May I ask if you have spoken to us directly, I can get som... Read more
eone to contact you and help you with the issue and help you, under warranty. Your Unit has a 2 year warranty so we would be covering these issues for you. Thanks.Ok sounds good.
Customer C.Zodiac
Hi, Are you able to send your details to our Facebook inbox or let me know via DM what the best email is for you, Thanks.
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Gwendoline JohnsonSouth East Queensland, QLD
- 2 reviews
It's great.
This is the third one in ten years, works well, this time we have a leaf catcher, so we'll see how that works, this winter with all the leaves from the neighbours trees.
Purchased in April 2021.
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DorisSouth East Queensland, QLD
- 2 reviews
Worst pool cleaner ever!
I would give it a zero rating but the site doesn't accept anything less than one star! I spend more time repositioning the cleaner away from the steps and shallow end of the pool than the cleaner spends performing its cleaning function! If I don't reposition it, the head will stay in the same place on the steps for the whole cycle. I also have to clean out the suction end at least twice every time it is operating (which is 3-4 times a day) as all the leaves get caught in the back of the collar and block off the suction mouth. A huge waste of money. I would recommend that you only purchase this if leaf litter is not a problem ie you have NO leaf litter getting into your pool.
Purchased in December 2021.
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Find out how Zodiac G2 compares to other Suction Pool Cleaners
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G2 Works well for us
G2 vacuums all leaves, sand and similar debris. It provides good coverage of all pool surfaces except steps. Occasionally it gets stuck in a corner so it would be helpful to have online advice on how to sort this.
If it gets in the way when we have a swim we just detach it at the vacuum port and put it to one side.
This is our second G2 in 10 years. So we feel we have got value for money. Overall G2 provides a thorough clean of our pool and the unit is easy to maintain.
Purchased in April 2021 for $1,085.00.
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KerryPerth, WA
Worst pool cleaner ever
I have had one for 2 years this is the 3rd
It constantly unscrews itself
I have replaced every part except the skirt
I will never buy another Barracuda product to clean my pool
Purchased in October 2021 for $425.00.
1 comment
Customer C.Zodiac
Hi Kerry, Sorry to hear of these issues. May I ask if you have spoken to our Customer Care team or you would like us to contact you. Thanks.
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Dee4802Qld, 4802
- 7 reviews
- 7 likes
- Verified purchase
Constantly getting stuck! Easier to vacuum the pool myself
I've had the Zodiac G2 for about a month and from day one it's been getting getting stuck in the corners of my (fibreglass) pool. It only cleans the deep end of the pool - even when I reposition to the shallow end, it moves away and doesn't move to that end by itself. It also doesn't clean the pool walls, only the floor, so I need to clean the sides with a brush.
For me, it's been a complete waste of money as I spend as much time repositioning it as I would manually vacuuming the pool myself.
Purchased in February 2021 for $350.00.
3 comments
Customer C.Zodiac
Hi Dee,
We are sorry you are having this issue. Can you please message us your details or via a message here or on our Facebook page and we will assist you with this.
Not very useful. I've now used a thin rope to tether the G2 to the fence to limit its movement, so it doesn't get stuck as often. However I do need to move the tether every few days to clean the entir... Read more
e pool. I'm still cleaning the pool walls with a brush and the G2 then vacuums the debris from the pool floor.Customer C.Zodiac
Hi Dee. Your product is under warranty, we can help you if you are able to provide contact details?
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SteveFar North Queensland, QLD
- 2 reviews
- 1 like
Zodiac rubber diaphragm keeps braking
2 years old and replaced at least 10 diaphragms in that period, local dealer told us it always happens, design fault and they are not doing anything to rectify it ...great way to ruin your name Zodiac...never will recommend them nor buy one again. Poorly designed, where is your quality control? I'm reading so many complaints about the rubber diaphragm but nothing from you to rectify it?
Purchased in April 2021 for $400.00.
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Peter LyonsNoosaville QLD
- 2 reviews
- 2 likes
- Verified purchase
Happy Chappy
This is the second G2 I have purchased and I am very happy with it. I must admit I needed technical advice as to why I was going through so many diaphragms. Problem was solved as I just needed to replace the suction plate in the skimmer box. No problems since. The new one works well although it word not put up leaves. Ran for a week of so and it improved.
I would buy another again.
1 comment
Customer C.Zodiac
Thank you so much for your review! Happy Swimming.
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ZazSydney
- 2 reviews
- 1 like
- Verified purchase
Very disappointing!
We bought the G2 3.5yrs ago and recently the outer extension pipe snapped in two. I contacted Customer Service as it was such a bizarre thing to snap, being an integral part of the cleaner. I sent photos and asked if, even though it was no longer under the 2 year warranty, if Zodiac could replace it as even the pool shop I went to had said they had never in all their years seen a part like that snap. I waited a few days for a response from Zodiac and just got a stock-standard No, as it was no longer under warranty. I get that, but I would genui...Read more
nely have thought that the central piece that holds the entire cleaner together would last longer than 3.5yrs! Not to mention we’ve had to replace the diaphragm every 2 months or so, which everyone knows is an issue, but seriously, it’s such a pain! The pool shop we took the cleaner to also suggested a few other parts needed replacing, including the foot skirt. We’ve just spent about half the price we paid for the cleaner to replace parts after only 3.5yrs. Irritating when our previous pool cleaner (a Hayward) lasted over 15 years. Aside from the parts wearing down, we’ve always had issues with the cleaner getting stuck in certain places. We have a kidney shaped pool with a few steps and have found that it always gets stuck at either the steps or one of the water vents. To reduce the frequency of the cleaner getting stuck we’ve removed some hose links, but then that means the hose is too short for the cleaner to get all the way around the pool. There also tend to be spots that the cleaner continually misses in the centre of the deep end of the pool, so I’ve actually gotten in several times and manually guided the cleaner to those spots. A lot of the time I’ve also noticed that even guiding the cleaner along to vacuum up a patch of leaves at the bottom of the pool, the skirt just rides over them and leaves them there or pushes them out of the way! I’ve tried varying the suction speed and it makes no difference. All in all a really disappointing cleaner with a lot of maintenance involved. Wouldn’t buy a Zodiac again.1 comment
Customer C.Zodiac
Hi Zaz, Sorry to hear of your experience and that you have been disappointed with your Cleaner. We definitely take your feedback onboard. If you would like to speak to someone again regarding this, pl... Read more
ease let us know. Otherwise, please accept our apologies again. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Zodiac
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AshBrisbane
Parts costs
I have lost count of the number of diaphragms I've replaced.
Worse, I have had to replace the yellow cylindrical bit of plastic twice @ $175 each. For a bit of 50c plastic!!
No more, getting a different brand from here on.
6 comments
Sorry not yellow, it's blue.
Customer C.Zodiac
Hi Ash, Thank you for your Feedback and apologies for the frustration that this matter has caused you. May I ask that you send a DM with your contact details (including email) or Inbox them on Facebook, Thanks.
Thanks for the reply, much appreciated. I have spoken to a local pool shop and they offered to look into a replacement cartridge even though it may be just out of warranty. I haven't heard from them y... Read more
et. It's a pity, because the crawly does a great job... It's just the parts prices that lets it down. Its the same part that cracks off, at the same place every time.Similar opinion? Write a review on ieatwords.com.au!
WillyeckerslikePerth, WA
- 12 reviews
Drove me mad! Good customer care on here fixed it!
Below is my reciew. We got spare parts from Zodiac and it has worked perfect since. I would recommend this product asistakes happen in manufacturing. Zodiacs customer care was great.
I work away a fair bit and bought this as a friend recommended it thinking it would be ok to leave with the family to use. It was great but after 6 months it hardly works. I have to pick it up by the nearest hose and shake it. Then it works for a bit but stops again, tried all the suggestions on YouTube but alas it doesn't work any better.
Purchased in September 2021.
4 comments
Customer C.Zodiac
Hi, Sorry to hear that you are having these issues. There could be a number of reasons for the unit not working hopefully and quick fix for this. We would be able to help you, can you please confirm t... Read more
hat you are located in Perth as per your profile? Thanks.Hi, thanks for the response! Yes I am in Perth.
Customer C.Zodiac
Great! May I ask if you can inbox your details via our Facebook Page of DM on Product Review? We can get the ball rolling and your cleaner up and running!!
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DusAuckland
Useless
I spent maybe 6 hours trying different configuration to have it to stop getting stuck. At the end it costed me an extra deflector (for the price the unit could come with the different sizes deflector...). Then you can just forget about it if like me you have a concrete pool with some mosaic coming loose. It looks like Zodiac engineer made the inside diameter of the diaphragm the exact same size of the most common mosaic square. If any are coming loose they get stuck inside and the unit stop working...
1 comment
Customer C.Zodiac
Hi Dus, This is the Australian version of Product Review, If you are able to place your review on the correct region, they can address these issues for you, Thanks.
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Steveburpengary east
Not at all happy
Bought a Zodiac G2 late 2017, for the first 6 weeks or so I couldn't fault it but now it only goes around the bottom of the pool and as soon as it tries to go up the side it sucks itself down in the corner and stays there, it will stay there for days until someone physically moves it. I've tried adjusting eyeballs, moving the weight, lengthening/shortening the hose, increasing/decreasing the flow and backwashing, nothing helps.
Steve G
7 comments
Customer C.Zodiac
Hi Steve, Sorry to hear that you are having these issues. May I ask if you have spoken to our Customer Care team? We would love to be able to try and get your Cleaning up and running for you. Thanks.
No I haven't
Customer C.Zodiac
Are you able to send us your details via Facebook Inbox or Private message on Product Review and we can contact you, Thanks.
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TrevPerth
Good pool cleaner but let down by poor quality diaphragm
Used Zodiac pool cleaners for many years. My 1 yr old G2 works well but seriously let down by poor quality diaphragms, 3 units which has failed after about 2 months. Genuine replacements overpriced. Generic brands much cheaper and seem to last longer. Zodiac seem to know about the problem but as far as i know have done nothing to rectify it. Thus now looking for alternative.product.
6 comments
Customer C.Zodiac
Hi Trev, Thanks for your review. We here at Zodiac take all Feedback seriously and is reported to our R&D Team. May I ask if you have spoken to or would like to speak to one of our Customer Care team? Thanks.
No I haven't spoken to customer care team.
Diaphragm fails at same location each time at circular date stamp. Can send phito if required.
Customer C.Zodiac
Hi Trev, Sorry to hear that you are having these issues. If you would like to speak to one of our Customer Care team, please call 1300 763 021 or you can email photos and your contact details to [email protected], Thanks.
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Questions & Answers
Ginoasked
I have a G2 which has been great however its developed a problem where the skirt is curling and not flat - - i've replaced the diaphram and a few hoses with no luck - please help as its driving me MAD
loveasked
My G2 is moving very slowly & constantly getting snagged. Checked pressure etc but all seems fine. Any suggestions. tIA
No answers
Tony H.asked
do i need to use the ring on the cleaner as it gets caught on the pool light near my step?
No answers
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Fluidra AustraliaZodiac
Thank you for providing your feedback and letting us know about this issue, Phill. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with u... Read more
s. Please get in touch with us on 1300 763 021 and we'd be happy to help you out. Cheers, Zodiac Pools Australia