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Reviews

3.6

32 reviews
5
(14)
4
(7)
3
(2)
2
(1)
1
(8)
  • Build Quality
    3.7 (15)
  • Value for Money
    3.6 (16)
  • Ease of Use
    4.1 (16)
  • Cleaning & Maintenance
    3.9 (15)
  • Pool Size
    • Average (10)
    • Large (5)
  • Noise Level
    4.7 (16)
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Gary

GarySouth East Queensland, QLD

  • 2 reviews

Adequate but not reliable

published

Over the more than 2 years I have had brushes wear out, rubber tracks wear out and now one side will not rotate. I assume gears or bearing wear. I cannot find where I can get information on how best to repair without getting into excessive cost.



Purchased at Dad's Pool Shop.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac

Hi Gary,



If you'd like us to get in touch, could you please paste your review into an email and send it to [email protected]? I'll allocate your case and we'll contact you within 24 hours. Thanks!

Pool has never been so clean.

published

Purchased the Zodiac AX10 about a month ago so early days however I’m wrapt. After pissing around with crappy creepy crawlys from Bunnings that didn’t clean I decided to spend a bit extra on the Zodiac. It picks up leaves etc no problems and scrubs to pool surface walls etc as it goes. Highly recommend.

Purchased in January 2021 for $700.00.

Build Quality
Ease of Use
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Wall and Step Cleaning
See all answers
Chris R

Chris RSouth East Queensland, QLD

Started great, now next to no good

published

Purchased in May 2018 the AX10 was fantastic, best pool cleaner I had purchased. Now I have had to replace the tracks, the unit keeps turning to the left, will not climb the walls and the under body cleaning fins are not the best. I had a few issues attempting to contact supplier, however once contact made, the issues were resolved and the pool is clean again. It is a great pool cleaner.



Purchased in May 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
3 comments
Zodiac
Fluidra AustraliaZodiac
Chris R
Chris R

Have spoken with company and technician sent to look at cleaner - problem resolved and pool is clean again. Thanks very much, great after sales service with this.



Zodiac
Fluidra AustraliaZodiac
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John P.

John P.Perth, WA

Keep your pool perfect and buy NO chemicals. My Zodiac AX10 is fantastic.

published

Purchased in January 2021 at Best Pool Supplies for $630.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac
Azztrix

Azztrix

  • 3 reviews

The real deal. Works just as it should.

published

Purchased in September 2021 for $650.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac
Christer

ChristerSydney, NSW

After 25 years and half a dozen cleaners, this one is completey useless

published

Bought this yesterday and have adjusted the speed correctly. Today alone it has stopped 7 times due to average size gum leaves blocking the mechanism. Even when not blocked it runs right over small leaves without sucking them up. It seems like the spinning brushes actually pushed the debris away from the suction hole. With my old Barracuda the skimmer basket would fill up completely about once a day. The AX10 has been running all day (with me clearing the blockages several times) and the skimmer basket in only about a quarter full. It picks up almost nothing. I will call Zodiac tomorrow and demand a full refund

Purchased in January 2021 at Pool and Spa Warehouse Physical store for $699.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
2 comments
Zodiac
Fluidra AustraliaZodiac
Christer
Christer

Terrible for long leaves

published

Jams up four to five times a week this cleaner won't work with long leaves as they jam the internal roater it works great on gum leaves small debris. This is a major flaw and I dont think Zodiac tested with all debris types so save your money and buy a cheaper suction unit. Make sure you tell the sales people what type of leaves are in your pool this will make or break the unit.

Purchased in April 2021 for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Jay Lee

Jay LeePerth, WA

  • 2 reviews

Much better than all previous cleaners

published

Having used more than 5 different pool cleaners over the past 10 years I am blown away at how much better this unit performs. I have had this unit for 2 years and it has not skipped a beat.

This doesn't clean 100% of the pool but covers far more than my previous T5 and Kreepy Krauly.

Purchased in October 2021 for $750.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Hopper

HopperSydney, NSW

Starts off good then turns to crap

published

Rubber tracks come off all the time, now doesn't climb walls. Avoid...still working through warranty claim. Overall a risky proposition. Body also is scratched up loads in a short period. Doubt it will last 5 years

Purchased in November 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Customer C.Zodiac

Hi Hopper. Sorry to hear that you have had issues. May I ask if you would like our help with getting this sorted for you. Thanks.

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Justin West

Justin WestGreater Melbourne (Outer), VIC

  • 2 reviews

Weak Tracks

published

Boutht a AX10 for about only 7 month, Normall use twice a week. The tracks started to Mis-located 3 weeks ago, both tracks came out of wheels when it started working, then the cleaner would spinning around in the pool.
Then after 2 weeks waiting, got a replacement track from retailer.

Purchased in October 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Customer C.Zodiac

Hi Justin. Sorry to hear that you have had these issues. May I ask if you lodged a warranty claim with us?

Scott

ScottNorth Queensland, QLD

Good cleaner, not so good warrant claim

published

Purchased in October 2021 for $650.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Nic

Nicbrisbane

  • 27 reviews
  • 2 likes

Finally - A Cleaner That Works

published

Purchased in February 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Customer C.Zodiac

Thank you for your 5 star review. Happy Swimming!!!

The best pool cleaner I have used. Early days, couldn’t be happier, great unit.

published

Picks up everything that it should, small tree twigs, leaves and debris. Small palm font bits as well. The pool is 100% clean in a couple of hours. Nothing has got stuck inside the brush gear and mechanism

Purchased in April 2021 for $700.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Angela

Angela

  • 2 reviews

Positive Warranty Request

published

Requested replacement tracks under warranty via. email. After providing the receipt and other details I was contacted by the staff the next day to clarify some details and my address. The parts arrived the next day via courier. Couldn't have been. easier. Thank you zodiac. Fabulous cleaner that keeps a pool surrounded by trees exceptionally clean.

Purchased in September 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
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Splitmore

SplitmoreSydney, NSW

Brilliant! replaced my expensive polaris with this

published

After 4 years of total frustration with a polaris 280 pressure cleaner, I purchased one of these a few months ago. Super impressed so far, completely cleans the entire pool, including all silt and sediment from the bottom. Would highly recommend, especially for the price

Purchased in February 2021 for $620.00.

Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Customer C.Zodiac

Thank you so much for the 5 star review. Happy Swimming!

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Jfw

JfwPerth, WA

  • 3 reviews
  • 1 like

Never again, even if they paid me

published

Had bought the unit for my pool, it started having issues after 10 months, returned for repair three times, same issue, drive gear failure. Zodiac then looked at it and said that it had been exposed to chlorine so the warranty claim is invalid. It’s in a swimming pool, of course it’s going to be exposed to chlorine. Even though I had followed the maintenance instructions to the letter, they told me too bad. I am going back to the cheaper pool cleaner from Bunnings as the last one from there lasted four years with no issues. Save your money, do not buy this machine.

Purchased in October 2021 at pool mart for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
MikeS

MikeS

  • 2 reviews
  • 5 likes

Better than most

published

Pretty good design and it works better than several other cleaners we have tried. I like the scrubbing action of the underside sweepers. This has helped keep our pebblecrete pool surface free of dirt and algae. Our pool catches a lot of eucalyptus leaves and some twigs, which unfortunately often choke it. On the plus side, it is easy to open and clear when this happens and to be fair, very few cleaners cope better anyway. It effortlessly climbs walls and rarely gets stuck, if it hasn't actually jammed. We've had this for about a year and haven't had to replace any parts yet, so pretty happy overall.

Date PurchasedDec 2017
1 comment
Zodiac
Customer C.Zodiac

Thanks for the review, Mike. Happy Swimming.

Name

NameBli bli

Bad experience

published

Very bad experience I don’t recommended any one to buy this product.
Stop working all the time and staying at the bottom with out any movement
Bought from local pool shop

So be careful buying this product
Very bad very bad very bad very bad......
Very bad very bad experiences ver y bad

Date PurchasedJan 2018
1 comment
Zodiac
Customer C.Zodiac

Hi, Your Unit would be under warranty going from the date of your Review. May I ask if you have called us for help? Thanks.

Andrew

Andrew

  • 2 reviews
  • 1 like

Constantly jams

published

This pool cleaner is unfit for purpose. It jams regularly on small leaves.I have tried various pump pressures without any success. I previously had a Hayward poolvac XL, which was a much better claener but was talked into replacing it with the Zodiac when the Hayward started to wear out.

Date PurchasedOct 2018
2 comments
Zodiac
Customer C.Zodiac

HI Andrew. Sorry to hear you have had these issues. May I ask if you have spoken with our Customer Care team?

Andrew
Andrew
Wombat

WombatCanberra

  • Verified purchase

Excellent! I'm very happy with the AX10. Does a great job and even climbs walls!

published
Date PurchasedOct 2018
4 comments
Zodiac
Customer C.Zodiac

Hi Wombat, Thank you so much for the 5 star review. Can you please Dm your email address? Thanks.

Wombat
Wombat

Hi, What does Dm mean please?

Zodiac
Customer C.Zodiac

Direct message!

Page 1 of 2

Questions & Answers

Anna F.

Anna F.asked

I have an MX8, it stopped moving. I have checked for blokages, and also suction pressure. Decided it may need a service kit as one of the gears was loose and moving side to side. I open the service kit and noticed that one of the new gears also had movement so assumed that that how it was meant to be. I replaced all
Parts, motor, gears and treads . Still not moving. Can you help
Please

1 answer
John P.
John P.

Hi Anna, call me to discuss in more detail. John 0451786544. If you live in Perth then I can be of more assistance or show you how to fix if yourself.

Nw banks

Nw banksasked

My AX10 was bought in May 2018. Its worked fine until the tracks needed replacing two months ago. Now it goes in a circle as one side does drive any more. When I bought the new tracks I also got new rotating scrubbers which I have not installed. Is this a simple matter f replacing the rotating scrubbers?

5 answers
Chris R
Chris R

Sounds very similar to my issue. Contact Zodiac and they should rectify for you.

Gary
Gary

Scrubbers simply squeeze and pull out and plug new ones back in

Nw banks
Nw banks

I've done that but the left side track is still not functioning. The black drive cog is looser than the right, so I guess it's the internal drive axle. I don't want to avoid warranties by opening the axle or gear housing.

Garry

Garryasked

I have an AX10 and have recently replaced my pool pump - the replacement is the same brand and HP as the broken one (Hayward and 1.5 HP) - there seems to be slightly more suction with the new pump
The AX10 starts off at full speed, but after about 10 secs it stalls and won't move - no change of direction.
Is there a WA agent for Zodiac? I live in postcode 6166

I

6 answers
John P.
John P.

Hi Garry, generally such a failure is gearbox related and if you still are under warranty then it should be fixed for free...but it won't be quick. Alternatively, I can look at it, test it in my pool and offer some immediate support. Call me on 0451786654 if it isn't sorted yet or just want to talk about it. I can come to you for a modest fee. Kind regards, John

Garry
Garry

Hi John, Thank you for your answer - I suspected that it was gear box related.
I have bought a kit on line, so perhaps I could get your help with installing when it arrives?

John P.
John P.

No worries. I can show you how to take it apart and put it back together...and we can hope the problem is solved.

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