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Reviews

4.9

271 reviews
5
(258)
4
(8)
3
(0)
2
(2)
1
(3)
  • Value for Money
    4.9 (176)
  • Cleaning & Maintenance
    4.8 (104)
  • Product Quality
    4.9 (168)
  • Return Claim MadeYes (4) · No (161)
  • Shipping
    4.9 (139)
  • Warranty Claim MadeYes (8) · No (159)
  • Purchase Type
    • Pool (145)
    • Servicing (18)
    • Spa (7)
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Kefci2000

Kefci2000Greater Melbourne (Outer), VIC

  • Verified customer

Hurlcon ZX250 Pool filter replacement as good as original but half the price

published

Pool filter replacement as good as original but half the price. Fast shipment and half the price of the original means I can purchase a new one every 2 years and still be in front.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Zodiac LM3-40 replacement cell

published

I purchased a generic replacement cell and an LM3 chlorinator output cable. I first made a query over the phone and later ordered online. The online tracking showed it was picked and dispatched within a couple of hours. It was delivered in a couple of days. They then followed up with an email asking if everything arrived OK and if I had any questions about installation. Their service has been one of the best I encountered when purchasing online. Will definitely use them again for any future pool needs.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

David T.

David T.Metropolitan Adelaide, SA

  • Verified customer

Great communication, great price, great product - very impressed.

published

These guys helped me with buying questions I had (after hours). Their communication was impeccable and the price was unbeatable. Couldn't be more impressed with the overall purchasing experience of this business.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

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DaveH

DaveHSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

CC75 Pool Filters

published

Vast improvement on original filters in both fabric used and support design features - two support bands instead of one and more resilient fabric than the original. Ordered and received items as advertised by Best Pool Supplies with minimal fuss

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Replacement cell

published

I recently purchased a replacement cell for my pool and was very impressed with the service received. I ordered over the phone and the help from the fellow was great with the promise of help to install over the phone if required. The price was exceptional as I had shopped around. I will definitely use Best Pool Supplies again. Thank you.

Cleaning & Maintenance
Value for Money

The reviewer stated that an incentive was offered for this review

Matt Faber

Matt FaberSydney, NSW

  • Verified customer

Recommended for pool cleaning supplies

published

Best price I could find on eBay for a Nature2 Duoclear cartridge which I have to replace three times annually to keep a 40K-litre saltwater chlorinator pool crystal clear. Arrived quickly, with a follow-up email from the supplier to make sure all in order. Will use again

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Great service and quick product delivery.

published

Staff were great when I called told me the correct pump to order and said it would not require any changes to the piping. It arrived in 4 days and as they said fitted exactly, it took less than a minute to change over. !!and works great. Best of all it was about $300 cheaper than getting from my local pool shop.
Very happy customer and will use them again. Kim

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Paul S.

Paul S.Metropolitan Adelaide, SA

  • Verified customer

Zodiac Salt Chlorinator

published

Our last Zodiac lasted 20 years and it's still working but it is tired and worn. So it required replacement.
Went online shopping for a Zodiac replacement and found Best Pool Supplies had the lowest price and also offered a discount. Placed an order in the evening and next morning received an email it had been shipped, they must have just opened as it was early. They had tracking on a Fast Way Courier service. It arrived rather fast with no problems at all. Best Pool Supplies then emailed to make sure we got the Zodiac and offered any assistance if required.
Very impressed with this service. Highly recommend them.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Amanda M.

Amanda M.Sydney Surrounds, NSW

  • Verified customer

Top products

published

Brought a automatic zodiac pool cleaner and a new solar pump. Pool cleaner is light weight and easy to use and the price was great. Pump was easy too fit as they advised and working well.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

The reviewer stated that an incentive was offered for this review

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EdR

EdRCentral Queensland, QLD

  • Verified customer

Works well

published

We have just purchased the Zodiac G1.
Quick delivery.
Communication from start to finish, with follow at end when the product is received.
Assistance available if required.
Thank you again Best Pool Supplies.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Caroline N

Caroline NSydney, NSW

  • Verified customer

Got me back in the pool

published

Normally I would winterize the pool at this time of year, but with self isolation it has been a boon.
It's been chilly under the water but I find with the sun on my back and my legs moving furiously to my favourite music track .. I've really enjoyed this extended season. I might not have known the salt cell needed replacing if I had not been maintaining it so regularly. And then Best Pool Supplies responded so promptly to my order of a new salt cell, ordered and delivered in efficient time .. I've hardly skipped a beat in the pool.
Better still, the person who installed the cell for me commented that the design had been upgraded from the previous cell, and showed me how it was less likely to burn out

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Michael1870

Michael1870AU

  • 2 reviews
  • Verified customer

Zodiac Spa Nature 2

published

Order four Zodiac Nature 2 Spa sticks, great price excellent service and quick postage. Follow up service was brilliant to make sure I received the items. Would recommend to anyone

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Evan Williams

Evan WilliamsSouth East Queensland, QLD

  • Verified customer

Best pool shop around bar none

published

Recently bought 2 Onga cartridge filters, a Zodiac pool cleaner and a new Zodiac chlorinator - all were outstanding value (much cheaper than anywhere else) and delivered very very quickly. Cant fault Best Pool supplies in any area - price, delivery, service - all 10 stars!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Joel O

Joel OSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Great range of spares

published

Best Pool Supplies has a great range of generic and genuine spares for older model units at competitive pricing. I was really impressed with the rapid delivery and quality packaging for fragile parts.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Chookman

ChookmanHunter Region, NSW

  • 3 reviews
  • Verified customer

Excellent and Easy Pool Equipment Shopping

published

I live in area where my pool is surrounded by eucalypts, red cedars and other leaf shedding trees. I decided it was tie to get an in line leaf catcher for mt automatic pool cleaner. I could not believe how simple the Best Pool Supplies web site was to use and the speed with which the Zodiac Leaf Catcher arrived, especially inn the current circumstances. Now my go to pool shop

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
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  • Verified customer

Monarch Ecopure 100 Cartridge Filter Element + High Pressure Cleaning Nozzle

published

Best price by far, brilliant service and fast postage, Highly reccomend :) Follow up to ensure received. :) This was for my parents pool and the efficiency in which was given was above and beyond. Thank you.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great On-line Pool Shop

published

Great on-line pool store. Great range of products with seamless ordering and delivery. They have a great range of genuine and generic products at very competitive prices. I wouldn't use anyone else.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
YAnnick P.

YAnnick P.Sydney, NSW

  • Verified customer

New Chlorinator

published

I ordered a Retrochlor in replacement for a Zodiac Tri .
It has been delivered super quickly, and it was very easy for me to swap it with the old one .
Your recommendation has been spot on .

Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers
Ian R.

Ian R.South East Queensland, QLD

  • Verified customer

Excellent service and value for money.

published

I purchased a replacement housing and cell from Best Pool Supplies for my Zodiac LM3 chlorinator and they both arrived within a few days.
I choose BPS as they have always been so efficient and competitive price wise with previous purchases, best prices I could find online shopping.
Good communication by email for all my questions.

Before and after pool shots ... so happy pool is almost back to normal.

Value for Money
Product Quality
Shipping
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Lindsay W

Lindsay WMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Great service and competitive

published

Bought Solar Controller and Onga pump prices were very good and dispatch and delivery very quick. Pool pump was accidentally sent wrong size and I could talk to someone by telephone and within 2 hours I had a return authority and replacement pump dispatched. Best pools even followed up, by email, when I hadn't received the correct pump within a timely manner. Not there fault the couriers had delayed it in transit (tracking number supplied). Excellent customer service.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 14

Questions & Answers

Bernice

Berniceasked

I am just about to buy a pool and acc from you and at check out it asked for a prom code, I would really like to have a code so I may get a discount as its over $1000.00 please
Bernice Bush

1 answer
Best Pool Supplies
Taavi T.Best Pool Supplies

Hi, Thank you for your inquiry. We currently have no discount codes running.

Ben

Benasked

Hi,

I have purchased from you guy's a couple of times now and have always been pleased with the service. I have a problem I would like to ask about and thought you might be able to help. I have an old Onga Pentara LSF BR sand filter and the multi valve has finally seen it's last legs (leaking from everywhere and unstoppable) instead of replacing with another sand filter I am thinking of a cartridge filter. I have an Onga Pentara PPP750 pump and 30,000 ltr in ground pool. Would like to ask if the Onga PCF11 - 75 cartridge filter would be suitable for my pool size and pump flow rate or would I be best to go up to the PCF11-100. You currently have these advertised / priced on your site stating free shipping is that Australia wide. Hope you can help with my questions, look forward to your reply. Cheers.

No answers

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