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Reviews

4.9

276 reviews
5
(263)
4
(8)
3
(0)
2
(2)
1
(3)
  • Value for Money
    5.0 (181)
  • Cleaning & Maintenance
    4.8 (108)
  • Product Quality
    4.9 (173)
  • Return Claim MadeYes (4) · No (166)
  • Shipping
    4.9 (142)
  • Warranty Claim MadeYes (8) · No (163)
  • Purchase Type
    • Pool (150)
    • Servicing (18)
    • Spa (7)
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Reviewer Photos & Videos

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  • Verified customer

Monarch Ecopure 100 Cartridge Filter Element + High Pressure Cleaning Nozzle

published

Best price by far, brilliant service and fast postage, Highly reccomend :) Follow up to ensure received. :) This was for my parents pool and the efficiency in which was given was above and beyond. Thank you.



Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Great On-line Pool Shop

published

Great on-line pool store. Great range of products with seamless ordering and delivery. They have a great range of genuine and generic products at very competitive prices. I wouldn't use anyone else.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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YAnnick P.

YAnnick P.Sydney, NSW

  • Verified customer

New Chlorinator

published

I ordered a Retrochlor in replacement for a Zodiac Tri .
It has been delivered super quickly, and it was very easy for me to swap it with the old one .
Your recommendation has been spot on .

Value for Money
Product Quality
Shipping
Return Claim MadeNo
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Ian R.

Ian R.South East Queensland, QLD

  • Verified customer

Excellent service and value for money.

published

I purchased a replacement housing and cell from Best Pool Supplies for my Zodiac LM3 chlorinator and they both arrived within a few days.
I choose BPS as they have always been so efficient and competitive price wise with previous purchases, best prices I could find online shopping.
Good communication by email for all my questions.



Before and after pool shots ... so happy pool is almost back to normal.

Value for Money
Product Quality
Shipping
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Lindsay W

Lindsay WMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Great service and competitive

published

Bought Solar Controller and Onga pump prices were very good and dispatch and delivery very quick. Pool pump was accidentally sent wrong size and I could talk to someone by telephone and within 2 hours I had a return authority and replacement pump dispatched. Best pools even followed up, by email, when I hadn't received the correct pump within a timely manner. Not there fault the couriers had delayed it in transit (tracking number supplied). Excellent customer service.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Deborah Rose

Deborah RoseSydney, NSW

  • Verified customer

Great customer service, prices ans fast delivery

published

I ordered a poolskim unit from Best Pool Supplies. They had the most competitive prices on the internet. Couldn't believe it when the unit arrived 2 days later.
Really happy with the price and the service. I won't be shopping anywhere else for my pool supplies. Thank you!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Lisa G

Lisa G

  • 2 reviews
  • Verified customer

Zodiac Cyclonic Leaf Catcher

published

After shopping around, found that Best Pool Supplies have the most competitive prices, prompt service and fast delivery. Whole experience was very positive and will definitely be shopping here again.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Victor H.

Victor H.South East Queensland, QLD

  • Verified customer

Fantastic Service

published

Your service and prices are simply the “Best Pool Supplies “ I have bought from you a couple of times now your service is exceptional. We will be buying all our future pool needs from you.
Thank you

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Mebrun

MebrunHunter Region, NSW

  • 3 reviews
  • Verified customer

Zodiac Chlorinator

published

Got the best price I could find on a Zodiac Chlorinator, and the item was delivered wihin 2 days of ordering. I highly recommened Best Pool Supplies based on this experience.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Leanne Smith

Leanne SmithSydney, NSW

  • 2 reviews
  • Verified customer

I finally found it @ Best Pool Supplies

published

What a gem of a find @Best Pool Supplies. Fast delivery, well packaged and great service. Felt very confident about ordering with Best Pool Supplies. Will definitely use them again.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Would highly recommend Best Pool Supplies.

published

We received fantastic service, when they said we would receive the pump we got it on time.
Great prices as well., as I did an internet search before purchasing. Would highly recommend Best Pool Supplies.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Bakesy

BakesySydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Great customer service

published

After some research I bought a RetroChlor but the first one was damaged in transit. I called the next day and the replacement arrived in a few days without fuss. We will definitely use them again

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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The reviewer stated that an incentive was offered for this review

Del28

Del28South East Queensland, QLD

  • 9 reviews
  • Verified customer

Fast service and best price by far.

published

Bought hammerhead creepy crawly. Best Pool supplies had the best price by far plus they threw in extras. Delivery was only a few days even though it was interstate. Would thoroughly recommend on my experience.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Fiona Lewis

Fiona LewisQueensland

  • Verified customer

CC75 cartridge filter and bonus (free) high pressure hose nozzle

published

I use the pool daily and have been wasting loads of time vacuuming. I decided that maybe I needed a new filter cartridge and ordered the Waterco CC75 from Best Pool Supplies. Upon changing over the cartridges, my vacuum cleaner covered the whole pool in one filter session. I am impressed with the change in vacuuming capabilities. The free gift (a high power nozzle) works wonders in cleaning the cartridge.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

schull

schullSouth East Queensland, QLD

  • Verified customer

Excellent price and fast delivery

published

Shopped around and found they had the best price by far. Order Monday morning and pool cleaner arrived at 8am the next morning. Will use again and would recommend them to anyone.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Pool & Spa Shops

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  • Verified customer

Zodiac G2 Parts Replacement

published

Ordered spare parts for my Zodiac pool cleaner mid afternoon on a Thursday, delivered to my front door the next morning - fantastic. Prices were comparable with other web based suppliers but the exceedingly accommodating voice-to-voice telephone contact was what swung me to Best Pool Supplies. Just brilliant transaction all round. I cannot recommend these guys/girls highly enough. Thank you.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Macca

MaccaSouth East Queensland, QLD

  • Verified customer

New Chlorinator Cell

published

Great advice when needing a new cell, amazing price when compared against local pool ships and super quick delivery.

Emails were sent advising of the delivery status from dispatch to delivery and Best Pool Supplies then followed up to make sure that their were no issues with the cell

Value for Money
Product Quality
Shipping
Warranty Claim MadeNo
Purchase TypePool
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Steve

SteveHunter Region, NSW

  • Verified customer

great service

published

just brought a replacement cell and it turned up within two days. free postage was a godsend and a lot cheaper than our local poolshop. great service and also follow up to see if it was delivered

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
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The reviewer stated that an incentive was offered for this review

Paul

PaulSydney, NSW

  • 2 reviews
  • Verified customer

Best customer service hands down

published

Bought a bestway pool from this website couple months ago and delivery was quick. Couple weeks ago for some reason the legs gave in during heavy rain and windy weather. Emailed them to see if there is any warranty to replace the damaged legs and there reply was ‘unfortunately it wasn’t warrantable but they’ll contact the manufacturers with my situation and see what they will say’. They replied within a couple days saying the manufacturers agree to replace the legs for free and free delivery. This is what I call customer service. Not there problem but they go out of their way to see if they can still help and they did. Thank you to Nick and bestway pools for all your help.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
Lou fab

Lou fabIllawarra, NSW

  • 20 reviews
  • Verified customer

Great products quick delivery

published

Great products very quick delivery
Think long lasting skimmer socks catch all the leaves ect before the filter
Value pool block clarifier helps clear the water work great will buy again

Value for Money
Product Quality
Shipping
Warranty Claim MadeNo
Purchase TypePool
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Questions & Answers

Bernice

Berniceasked

I am just about to buy a pool and acc from you and at check out it asked for a prom code, I would really like to have a code so I may get a discount as its over $1000.00 please
Bernice Bush

1 answer
Best Pool Supplies
Taavi T.Best Pool Supplies

Hi, Thank you for your inquiry. We currently have no discount codes running.

Ben

Benasked

Hi,

I have purchased from you guy's a couple of times now and have always been pleased with the service. I have a problem I would like to ask about and thought you might be able to help. I have an old Onga Pentara LSF BR sand filter and the multi valve has finally seen it's last legs (leaking from everywhere and unstoppable) instead of replacing with another sand filter I am thinking of a cartridge filter. I have an Onga Pentara PPP750 pump and 30,000 ltr in ground pool. Would like to ask if the Onga PCF11 - 75 cartridge filter would be suitable for my pool size and pump flow rate or would I be best to go up to the PCF11-100. You currently have these advertised / priced on your site stating free shipping is that Australia wide. Hope you can help with my questions, look forward to your reply. Cheers.

No answers

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