Reviewer Photos & Videos
Very professional and friendly
Very professional service, Troy was friendly, and took the time to explain what he was doing with the poo. explained exactly what we should do to take care of the pool. I have booked him every month!
Glad we found Guy (Jim’s Pool Service)
We couldn’t be luckier to have found Guy from Jim’s Pool Care. My mum and I don’t know too much about pools and Guy was super knowledgeable and so helpful and helped us understand how we could better manage our pool. Our type of pool filter is not that common, we asked a couple of people with a lot of pool experience and they were not nearly as helpful as Guy. He was punctual and offered us awesome customer service and took plenty of his valuable time to explain things to us which was so so so much appreciated. Customer service of this standard is not easily found these days. We will certainly be using him and if you need any help or advice we can’t recommend Guy highly enough.
Very professional. Extremely skilled. Pleasant. Friendly. Faultless.
My children and their friends swim in our pool weekly. The pool is large in size at 75,000L. I've been extremely impressed by the cleaning and maintenance service offered by Jim's Pool Care. It is fabulous for me to not have to think about the pool and know that Jim's are taking full care of it.
What a surprise-Brett the Miracle worker. From Green to Blue.
The dust storm had left my pool looking like a swamp. Brett used his own hose and pump system to vaccum the pool, not once -but twice. Sparing my system and hardly loosing any water .
He did everything; brushed the sides, cleaned the baskets, backwashed, tested the water, added chemicals and programmed my salt chlorinator. So many others -don't.
I've been a pool owner for over 20 years and have had my heart broken by pool tradesmen coming in and
making problems worse and then charging like wounded bulls. Compounded by the fact that I have a very large and intimating pool system. I was at my wits end with the dust storm. It's rare to find someone who knows and cares about what he's doing. I highly recommend Brett.
Couldn't Even Get A Booking
Called up and was told by dispatch or whoever takes the calls someone may or may not get back to me in a few days, and if no one does, to give THEM a call back. Couldn't be bothered to write down my details or put my name in a queue for callback. After a week no one got back to me. Horrible service.
Perfect for all your pool needs!
Very efficient in replying to messages, is able to explain things in the most simple terms-to me who has no clue!" Have arranged for them to attend monthly to keep my pool in good condition.
Great communication and really great to deal with
We used Jim's to source a quote for pool cleaning, the reply time was really quick and Scott was great to deal with and answered any questions I had, would definitely recommend!
Saved by Jim!
I had silt in my pool from a next-door 21 house development when the poolsweeper broke down. I needed help to tidy it up while my equipment was being repaired.
"Paul paid close attention to my requirements, was very obliging and sought advice when the problem was bigger than first thought. Excellent result. Good rep for your franchise. Ian Lovell"
- Verified customer
Jim's pool care Kew: bad job quality
I use Jim's mowing service and it is quite impressive so I gave Jim's pool care a call when my pool turned green.
This guy came and requested full cash payment in advance and told me this job is pretty straightforward. After two and half months and various execuses from sand filter to chlorinator, to dust storm, to pool pump etc, my pool is still not clean.
Right before new tenant is about to move in and I urged him for result, He asked for another cleaning fee!
Right after I questioned his new charge and offered to cover his extra materials/parts costs if any, he just told me he is not coming back without any explaination!
Overall I still trust Jim's brand. But some of its operators do need to have better skills and attitude
Very impressed with the service
I have a very old Rola Chem Automatic Chlorine Dispenser which hasn't been working for a long time. Placed an online query and received a text stating that Brad would call me within 2 hrs. Brad rang and said he could come over within 15 mins. Brad had the parts that needed replacing and it was fixed straight away. Brad was very efficient, helpful and pleasant. I would definitely recommend Brad to anyone who needs their pool equipment serviced or repaired. Will definitely use him again. Highly recommended.
I will definitely use Jim’s Pool Care again.
I had a pool filter emergency and needed an appointment for a sand filter replacement. I called my local pool shop and they told me they would email the lady who makes appointments and that she would get back to me. They were not too worried about how long it would take her but my matter was urgent. I found Jim’s Pool Service on google and phoned them immediately. I said that I was looking to be called back as soon as possible and that the first person to call back would get the job. Errol & Jake Anderson got back to me within 10 minutes an...d got out to see me the next day. He arrived with a new sand filter, dealt with the old one and had my pool functioning again. Having owned a finance franchise, I was aware of the call back policy that we adhered to and for this reason found that your services were far superior to the local shop who just wanted to call me back at their convenience. We learnt in the franchise I had that the customer was our pot of ”gold” and that they deserved to be treated accordingly with a great service and respect. Thank you so much for helping me out; I really appreciated your great service.
Very easy to deal with and excellent communication. Will use again and would recommend 100%.
I have never had a better experience!
Appreciate your kind and courteous service Jeremy - Thankyou so much!
Outstanding Pool Repairs and Service
Rapid response and management of problem. Excellent affordable service delivered in a very professional and friendly manner. Will continue to use this service and recommend when I can. Thank you Ron.
I try and have my pool serviced every 4 or 5 weeks.
Dave from Jim's pool care came out to do this.
Friendly efficient and very satisfactory
They now have the ongoing work
Reliable pool service
Brett was Fantastic. Very Helpful. Goes out of his way to make it right. Walked me through some things I could do myself as well. Therefore very caring and respectful helping me become more independent and resourceful.
Paul, the man who came to advise and resolve our problem, was very knowledgable and helpful. Paul checked our pool robot thoroughly, diagnosed the problem and then provided information so that we could consider the options available to us plus all relevant costs.
We will certainly use Jim's Pool Care again and have already recommended them, and Paul, to our neighbours.
Stephen has been great. He helped us immediately as we were selling our house in Kinross and needed the pool clean for a viewing that night. He even picked up the garage remote for entry from a relative in the next suburb for us. Pricing was reasonable as well.
Jim's Pool Care Doncaster
Fantastic service by George from Jim's Pool Care Doncaster. He has maintained our pool for the past 5 years and always goes above and beyond with his service. Great prices and always prompt! Highly recommended!
Questions & Answers
do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).
Hope this as been helpful.
John - Jim's Pool Care
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