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Reviews

4.9

313 reviews
5
(300)
4
(3)
3
(0)
2
(2)
1
(8)
  • Value for Money
    4.8 (96)
  • Cleaning & Maintenance
    4.9 (77)
  • Customer Service
    4.9 (79)
  • Timeliness
    4.9 (72)
  • Job Satisfaction
    4.9 (61)
  • Rates and Fees
    4.8 (69)
  • Product Quality
    4.8 (71)
  • Return Claim MadeYes (1) · No (100)
  • Warranty Claim MadeYes (1) · No (102)
  • Purchase Type
    • Servicing (71)
    • Pool (43)
    • Spa (3)
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Andrew S.

Andrew S.Perth, WA

Great job Nathan

published

Nathan arrived at the agreed time and took the time to run through the working parts and chemistry involved in the testing of the water. He will be testing it monthly from here on!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Guy B.

Guy B.Adelaide

  • 2 reviews

Jim’s Pool Care = Pool Perfection

published

Had points on Astral Lite+ filter calibrated, and water checked. Professional service by friendly and knowledgeable duo (Trenton + Nicky). Fees were best value for money we’ve had. Their input ensured that the kids were able to swim again without pool having chemical revival. Happy all round.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
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Tracey

TraceyHunter Region, NSW

Great service

published

Edwin is marvellous, nothing has been to much trouble. He messages me to check on pool. After trying several pool shops this past summer with little help and becoming very frustrated Edwin is a godsend wish i knew of him in sept. I have recommended him to a friend. Edwin was responsive and turned a very dirty pool into a clean pool within 24hrs.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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David

DavidSydney Surrounds, NSW

Excellent service

published

We were utterly impressed by the response. Our pool was ‘swamp green’ when we got back from holidays. With about 15 family members coming the next day we rang our regular pool cleaners who refused to come out as it was not their service day ! Jim’s pool cleaning to the rescue. Stuart came out to ‘take a look between jobs’ and ended up spending close to 4 hours there after hearing of our predicament. By the end of the job it looked like we had a new pool ! The beauty of it was that it cost less than our usual pool service guys would have charged for the massive job he did to get it to look so good. Needless to say they got the flick and now Jim’s pools is our go to.



Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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pool maintenance

published

Pascal provided a prompt, friendly service and took the time to explain what he was doing. I have already recommended his service to family, whose pool had turned green and they were also satisfied with the service.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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C.S.

C.S.Metropolitan Adelaide, SA

  • 2 reviews

Great reassurance and friendly service!

published

Thanks Tom for your prompt response despite it being straight after Christmas. Very punctual, honest and knowledgeable. Many thanks for checking cell & chemistry and adjusting...also for helpful and friendly advice.

Great Service

published

Anthony provided prompt, friendly service and was able to fix our pool filter issue. He was able to fit us in at a very busy time of year which we appreciated. We would highly recommend him for any of your pool needs.

Customer Service
Job Satisfaction
didi

didiSouth East Queensland, QLD

A lifesaver for the green, murky pool.

published

The pool is my recently deceased, elderly father-in-law's, and not used it for years.
The pool was badly maintained for years. Anthony is cleaning up the mess in a professional, knowledgeable manner, by installing new pump and starting recovery of green pool. Very reasonable price from a very supportive guy. Who else would return to work on recovery on New Year's Day?!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Excellent work

published

Thank you Mark,
Great job; reliable, considerate, knowledgeable and professional. This pool required resurrection from the depths of greenland! Nothing was too much trouble, returning several times to ensure it was brought back from the brink, in readiness for swimming Chrissy day. Everyone enjoyed the pool n the day.
Thank you again
Cheryl & Pete

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Jodi B.

Jodi B.South East Queensland, QLD

  • 2 reviews

5+ Star Service

published

I’m new to owning a pool and contacted Jim’s Pool Servixe to put me in touch with a local operator. Within less than 2 minutes I received a call from Kris Bruce who attended to my pool in a short time frame over the busy week before Christmas. Kris explained everything to me and nothing was too difficult for him. He fixed my pool and had us swimming in the next few days. Extremely efficient and very reasonable prices. I recommend to anyone and will use this service regularly.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Top work

published

Local guy Sotir fitted us in before Xmas and the pool needed a bit of work. Sorted it came back a few days later and cleaned it up and the kids were swimming the next day in it.
Cheers for the great job at a great price.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Nat

NatGreater Melbourne (Outer), VIC

Thanks Chris a job very well done.

published

He came at very short notice even though it was the end of the day at Christmas time. Did a fantastic job.
Nice to have a well known local look after us. Will definately be using him again in the future. Extremely satisfied with his work.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
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Quick, affordable and reliable

published

Jims Pool fixed our issue quickly. Very friendly, knowledgeable and affordable. Very prompt service especially at this busy time of the year. Have used this service before and will definitely use Jims pool services again.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
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Prompt and efficient service!

published

Our pool was going a little green. I rang Ron and he was there within a couple of hours. Within 24 hours it was sparkling! Ron was Fast, efficient and affordable. Absolutely wonderful and will definitely be recommending him to friends!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Mel

MelSouth East Queensland, QLD

  • 2 reviews

Pascal - Pool Man

published

We had Pascal come out and fix our pool which was very green & unsightly. We found Pascal to be fast, honest and very knowledgeable. He had it back to normal within 48 hours. I would definitely recommend these guys.

Cleaning & Maintenance
Customer Service
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Andre

AndreMetropolitan Adelaide, SA

  • 2 reviews

Great service fro Jim's pool care!

published

Trenton and Nikki were very helpful. Their advice was spot on and so thanks to them I have a sparkling pool again. I will definitely be calling them again when I need help with my pool.

Customer Service
Timeliness
Derek

DerekMetropolitan Adelaide, SA

Jim's Pool Care - Edwardstown

published

Wonderful service from Trenton & Nikki. First time I have used their service, both went above and beyond in 43d heat. Left me a couple of nice gifts and even water my dogs down to cool them off. Highly recommend and will be using their services every month. thanks!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
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Fred rabbit

Fred rabbitNew South Wales

paid $112 for them to get my pool right two weeks later turned green again what a joke

published

Paid top dollar for very poor service after calling them to fix it was told to take a sample of water to a pool shop that tells me that they dont know what they are doing

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool, Servicing and Spa
See all answers
Lisa

LisaSydney, NSW

Rate 10 out of 5

published

Would rate 10 out of 5 if I could. Daniel was super informative and super friendly. He took the time to really explain what was going on and help me make a decision on how to proceed.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Nigel

NigelSouth East Queensland, QLD

Jims Pools in Palmwoods.

published

Jims Pools in Palmwoods. What a guy, rang me back on Sunday morning and had my pool sparkling by Mon day arvo. Will book him in to be our regular guy for sure

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
See all answers
Page 2 of 16
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Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi

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