13cabs driver sped thru a pedestrian crossing, clipping a pedestrian who had started to cross, then failed to stop and assist. Being right behind him, I tried honking to get his attention but he sped off. Instead I stopped to render first aid. My dash cam footage with clear footage and rego number sent to VicPol and I've made a formal statement.

Was involved in a hit and run with a 13 cabs taxi. Luckily had witnesses that got the cars details. Now the owner and driver are trying to blackmail and harass me. 13 cabs doesn’t want to know anything about it. Don’t deal with these lying, deceiving pieces of crap.

I booked a maxi taxi 3 hours prior to the required pick up time (5pm) via the MyCabs app. The taxi did not arrive at 5pm and when I called the operator to see how long it would be she had no idea and suggested I call back in 10 minutes. Not good enough - cancelled the cab. Very poor indeed

They don't speak English and sent 2 drivers instead of one. First driver arrived too early and would not stop honking his horn. Very rude drivers too and drive dangerously

Tried to take a cab from cnr Lonsdale and Russell St to Flinders St Station. Cab Driver asked for "$15 cash or it would cost $25 on the meter"

I booked Uber.

Travelled in cab no. 1890 in Melbourne today, on pickup he was polite, opened each door for us & his cab was spotless. I realised I had left something in the cab after he dropped it off, I rang their centre who contacted the driver & he advised that my item was there. He happily returned straight away & didn't want any money for his trouble, gave him some anyway

Unfortunately jumped in 13CABS vehicle at Sydney domestic airport (I didn't have a choice). Less than 1km into the journey I noticed the meter was at $22.55. I asked the driver how this could be and he said "there's two charges plus my waiting time". The two charges should be the Sydney Airport fee of around $4 plus flag fall at approx $3 plus approx $2 per km. So at a stretch the meter should have been around $11-12 yet it was at $22.50. Clearly the driver had started the meter while he was still waiting. Always check the meter when you jump in (or perhaps drivers could be more honest)......

I have used them once before for myself and 5 month old baby. I was told ‘of course! All our cabs have baby capsules for all ages.’
Booked a second time nearly 2 HOURS before my train. I called 5 minutes after the booked time to find out if they know how close the cab was to my house and NO CAB had been dispatched. I was told they would and the delay was because only a FEW cars had baby seats. No worries. The time my train was supposed to leave I call again to cancel, and she hung up on me when I was explaining why I’m cancelling.rude, waste of time, lies. Done.

Bad customer service and more importantly they don’t have full records of their taxi or drivers. I find Uber or Hired car to be much safer in that regard. I left my phone in a 13CABS taxi in Melbourne, but had the Taxi ID and Driver ID on the receipt. When I called the company I was hung up on the first time, second time they tell me it must have been a different cab company (despite the back of the receipt had 13CABS advertising on it), then the third time I called I was advised it was odd because neither the driver is or the cab I’d on the receipt can be found on their system

Even though the ads say it’s great now it remains the same. Car smelt. Driver wouldn’t put air con on. Insisted on driving his way. Not sure why I’m paying this premium.

I wish you could do. Minus star review. I’ve waited hours for a cab. I called them and they told me I’m top priority and none around but keep waiting anyway. Absolutely disappointed. They did not “get me there” plus they hung up on me before the conversation was even over.
Pathetic.

So, After giving the taxi industry one more chance at the domestic airport the driver told me to get out of the cab because he didn't want to go to my destination, He then proceeded to drive off with my luggage in the back of his car and choose not to report it to either the company and police. This is why your industry is dying. I've called 13 cabs several times and no action has been taken to locate the driver or the stolen goods. I've had to contact the AFP because they're the only ones with jurisdiction to check the CCTV at the airport. 13CABS has still not contacted me with any kind of update. Absolutely disgraceful.

Booked a taxi for a 3:40 am pickup to take me to the airport. Ready outside at 3:39. Waiting...waiting. 3:55 called 13cabs and was informed there were no cabs in the area. He contacted someone else and they advised the closest taxi was at the next town (25km away).
Now it’s raining, close to 0degrees C and I’m behind schedule to catch my flight.

This is why everyone uses Uber!

Understandably during busy peroids it is stressful. Had someone else get into our booked taxi after waiting 20 minutes. Called again to ask how far away the next taxi would be after waiting an hour. First thing i was told was that i was rude and impatient - all i did was ask how far away the next taxi would be? Great to know that i had waited an hour for no taxi and insults.

Booked for a short emergency trip (other travel was unavailable), and had this absolutely gorgeous personality come and help me out. He was bright, energetic, and very understanding of my situation, and went above and beyond. I was worried it would turn out far worse, given the reviews here, but I was proven damn wrong.
J, you're a blessing on this world. I hope your energy spreads through this service, because you're the gosh-darned pinnacle of support.