4Legs Natural Dog Food Questions & Answers (page 3 of 4)

Hi Jip and Chino's mum,
In regards to your question, the metabolisable energy for our Beef, Veggies and Macaroni product is 171k/cal per 100g.
Thanks for your feedback regarding packaging info, we will keep this in mind.
If you have any further questions or require some additional nutritional information, please let me know.
cheers
Melissa and the 4Legs Team

Hi Jeanie,
Thanks for getting in touch. In regards to your question, the metabolisable energy of our rolls is as follows:
Chicken and Pasta roll - 138kcal/100g
Angus Beef roll - 157kcal/100g
Please let me know if you need any further information.

Cheers
Melissa and the 4Legs Team

Hi AnneW, Thank you for your enquiry. We have a product especially for puppies. It's called 4Legs Natural Puppy 3 Meats with Rice and Parsley. The packaging is green and pink. Please email us directly via [email protected] if you would like some helping finding a stockist for the puppy food. Our adult Natural dog food varieties are fine to use with your puppies as a supplement to their diet, but we recommend using a food formulated for puppies as the main part of their daily meal. Best regards Olivia and the 4Legs team.

Hi Yvonne,
Thanks for your query. The high protein cereal blend is a mix of wheat flour and wheat gluten. We have recently updated our ingredient labelling to reflect this.
Kind regards,
Melissa and the 4Legs team

Hi S M, thanks for your query. The key difference between the two products is that our meatballs include a bigger variety of vegetables, including a special vegetable coating that includes coconut. They are also a more convenient offering, meaning no preparation is required and you can simply pour them out of the tray straight into your dog's bowl. Our roll product is more of a bulk offering.
Kind regards
Melissa and the 4Legs Team

Hi Jenny,

Thank you for getting in touch with this complaint. I can assure you that we have metal detectors in place and are confident that these are not metal filings.

The Angus Beef roll contains some kangaroo meal, which we've included to help increase the animal protein available in the food. The black filings are actually not filings but, in fact, kangaroo hair, which should not be present in our kangaroo meal but evidently is.

So, whilst these hairs are very undesirable, we are confident that they would not have been in any way harmful to your dog if they had been consumed.

This is an issue that we have taken up with our meal supplier and if they can't resolve it, we will soon change.

I hope this outcome allays your concerns regarding the quality of our dog food roll. We would like to give you a refund for your discarded roll. Please contact us via [email protected] so that we can obtain your postal address.

Best regards, Olivia and the 4Legs Team.

Hi Wendex67, as Sarah kindly mentioned, all our products are pre cooked and ready to serve straight from the fridge.
Thanks,
Melissa and the 4Legs Team

Hi Keith,

Thank you for your enquiry regarding the use of 4Legs for managing poor kidney function in your dog. We are so sorry to hear that he is unwell. Unfortunately, none of the 4Legs range is really appropriate for his dietary requirements.

As you are obviously aware, dogs with chronic kidney failure require a specialised diet aimed at minimising ongoing clinical signs and slowing down progressive damage to the remaining functional kidney. The most important features of these diets are low sodium concentration, low phosphorus concentration, and at later stages of the disease, restricted protein levels. Prescription diets are designed to provide all the essential nutrients required by dogs with chronic kidney disease while maintaining low levels of the nutrients which can exacerbate clinical signs and damage to the kidneys. All our pet food is designed for normal, healthy animals and does not meet the specific requirement of your dog.

Best of luck and please let us know if you require any further information.

Kind Regards,
Dr. Felicity Banks
Veterinary Consultant
4Legs Pet Food Company

Dear Archimeg,

Thank you for your enquiry.

As you are most likely well aware, dogs with renal disease require a specialised diet. These diets are aimed at minimising ongoing clinical signs and slowing down progressive damage to the remaining functional kidney. The most important features of these diets are low sodium concentration, low phosphorus concentration, and at later stages of the disease, restricted protein levels. Prescription diets are designed to provide all the essential nutrients required by dogs with chronic kidney disease while maintaining low levels of the nutrients which can exacerbate clinical signs and damage to the kidneys.

All our pet food is designed for normal, healthy animals and is not a low phosphorus formulation. I'm afraid it is not suitable for your dog.

We recommend speaking to your vet about an alternative diet, they might be able to suggest a diet that you can prepare at home.

Please let us know if there is anything else we can help you with. Best of luck with your dog.

Dear Jen,

Thank you for your enquiry. The food can be served chilled, direct from the fridge, or you can heat it up if you think your puppy would prefer it that way.

Please ensure that you do not serve it too hot.

Thank you Kindly

From Lauren and the 4Legs team.

Hi Pam,
On an ‘As Fed’ basis the metabolisable energy (ME) level in the 900g Chicken, Rice & Vegies is approximately 185 kcal/100g. Please get in touch if you have any further questions. You can contact us via our helpdesk ([email protected]) or phone 1800 655 687 during business hours.

Best regards, Olivia and The 4Legs Team.

Hi Lentils,

Puppies can be fed any of the 4Legs adult formulations as long as the adult food only makes up 25% of the diet and the rest of the food given is complete, balanced and correctly formulated for puppies. This is mainly due to the special calcium and phosphorus requirements of growing puppies.

The 4Legs Puppy Food is suitable as a sole diet for small and medium breed puppies. These breeds generally reach physical maturity between 8 and 12 months. After this time they can be fed an adult formulation.

Large and giant breed puppies have different dietary requirements compared to small and medium breeds. If you would like more information on how to feed your large or giant breed puppy please contact the 4Legs Help Desk via [email protected] or phone 1800 655 687.

Best regards, Olivia and the 4Legs Team.

Hi Justin,
On an ‘As Fed’ basis the metabolisable energy (ME) level in the 800g VetPro5 is approximately 160 kcal/100g. If you have any further questions please get in touch via our helpdesk ([email protected]) or phone 1800 655 687 during business hours.

Best regards, Olivia and The 4Legs Team.

Hi Melskye, the meatballs are cooked and ready for your dog to eat! Some dog owners like to warm them up but most dogs will happily gobble them up still cold from the fridge :) Cheers, Olivia and the 4Legs Team.

Hi ajfella,

First of all I apologise for responding to your question so late!

Puppies can be fed any of the 4Legs adult formulations as long as the adult food only makes up 25% of the diet and the rest of the food given is complete, balanced and correctly formulated for puppies. This is mainly due to the special calcium and phosphorus requirements of growing puppies. So a combination of 4Legs Chicken and Rice with Advance Puppy Plus is fine so long as 75% of the meal is the Advance Puppy Plus.

4Legs has a 500g tray of Puppy Food that is suitable as a sole diet for small and medium breed puppies. These breeds generally reach physical maturity between 8 and 12 months. After this time they can be fed an adult formulation as their complete diet.

Large and giant breed puppies have different dietary requirements compared to small and medium breeds. If you would like more information on how to feed your large or giant breed puppy please contact the 4Legs Help Desk ([email protected]). You can also call us on 1800 655 687 during business hours.

Best regards, Olivia and the 4Legs Team.

Hi Shireen,

Thank you for your enquiry. We would recommend feeding your yorkie between 100 and 150 grams, then monitor her weight and adjust the amount accordingly. It will take you a while to use the whole packet, so we would also recommend that you freeze what you can't use within 3 days.

I presume you are using our 900g tray of meatballs, not the 1.7kg roll, but just in case and in response to the comment from Barb45, I would like to tell you that the green tinge on the outside of the 1.7kg dog roll is actually very common and whilst in might appear to come from our packaging, we can assure that it doesn't. Our packaging is food safe and made to very strict standards. We also have the same green tinge outcome when we cook with a clear label.

The green tinge is caused during the cooking process when hot air reacts with the copper - one of the minerals required as part of a complete and balanced diet for dogs.

Basically, during cooking the packaging expands and then the hot air between the packaging and the product causes this reaction.

Where the roll has been in contact with the tray it's sitting on, this phenomenon doesn't occur - hence the strip down the side of the roll that doesn't have the green tinge - this will often also coincide with the position of the clear seal due to the way the rolls come off the line.

Hi Chloe,
Thanks for your enquiry. Yes, absolutely, the rolls can be portioned and frozen. If you have any further questions feel free to call us on 1800 655 687 or email [email protected].
Best regards,
Olivia Ratten
4Legs Pet Food Company

Hi Margaret,

Thank you for your enquiry. Our vet consultant is happy to provide a feeding suggestion. She would first like to know: How much do each of your Pomeranians weigh? How many balls do they currently eat? Do they also eat some other kind of dog food each day? Do they also eat any treats/bones or table scraps each day?

Your are welcome to submit this information here, or email us via [email protected]

Best regards,

Olivia Ratten
4Legs Pet Food Company
1800 655 687

Hi Doggie Mum,

Thank you for your enquiry.

4Legs is a high quality product however it is not a prescription diet and may not be appropriate for animals with specific dietary requirements. 4Legs is formulated for normal, healthy dogs. While in some cases it may be an appropriate diet for dogs with metabolic disorders, this must be determined by the veterinarian in charge of the case.

We would be happy to provide your veterinarian with any information they may need to determine if 4Legs is suitable for your dog. They can contact us on 03 9310 2600 or freecall 1800 655 687. Alternatively by email: [email protected].

Best regards,
Olivia Ratten
4Legs Pet Food Company