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Not so A1
On my first visit to A1 Flooring the person I saw was informative, friendly and knowledgeable he provided great customer service and was willing to cater to our out of the box needs. I then made a phone call and spoke to the same person who again was more than willing to help us in our slightly unique situation. Based on this great customer service we decided to take the plunge and go with A1. The next time I went in to make a deposit and get the ball rolling I encountered "The Owner" he was not so helpful but did not come straight out and say ...
Read morehe did not want the job. Rather he started making excuses that the boards could not be placed on uneven cement and they would have to see the floor. We assured him the cement was fine and if there were any issues we would resolve them so the job can be done. I asked for the "friendly" person (I will refrain from naming people) I had encountered to come out and see the job to quote. Instead the first appointment was cancelled and the second one that was made, the owner came out instead. He saw and measured up, at which time he advised he would get back to me with a quote. From the first meeting with him it was clear to us that he did not want the job for some reason but we liked the product so were willing to put up with the poor customer service. On coming out to see the job he advised he would get back to us with a quote in the next few days. I had to ring a week later to find out when we would be getting the quote only to be told they would not be quoting after all as our job was too hard and he was" just trying to be honest" with me. If he was trying to be honest with me he would have told me from the start he did not want the job not wait to come out and see if it was worth his while. If he had been honest with me he may have had a sale after all, because we could have arranged to buy the product and have someone else install it since it was "too hard" to work around what our requirements were. More interested in the big jobs and big dollars rather than good job and good customer service. Moral of the story ....you can never tell what other jobs a customer may have in mind. Thank you A1 flooring for wasting my time but saving me from making a big mistake.
Jarrah floor repolish not lookin good.
Had used A1 previously and expected the same service this time.
The jarrah floor is sanded irregularly which can be seen in the light and the grain is showing through what should be a smooth shiney finish - as if it was not sealed and sanded enough or needs another coat.
Someone did come out to have a look and presented excuses so I tried to contact the Director who has never returned my calls despite my calling a couple of times.
I guess the next step is to get the appropriate regulatory body to come and have a look and then take it from th...
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I am in Katherine NT and hoping to get floors sanded (3 bedroom elevated house ). thanks Kevin 0400 372 212
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