Notice to reviewers: AAA City Removalist has been under new management since 2nd July 2018. Under the new management, AAA City Removalists have strived to improve their professionalism and a dedication to customer service.
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Reviewer Photos & Videos
- Verified customer
Norman and Dave truck 50
Fantastic service from Norman and Dave in truck 50. I’ve never used removalists before - always moved myself. I’d use these guys again without hesitation. On time, helpful, careful; greatly appreciate their efforts. Thanks
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- Verified customer
Big thanks to Steve and David with truck 26 making our move easy and straightforward.
2 bedroom apartment, started on time and finished on time. Helped to take apart furniture that needed to be taken apart. And moved furniture into their correct places in the new house.
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Madeleine BarbouttisSydney, NSW
- Verified customer
Excellent
Amazing service from Truck 11 Roni
Great service- fast and effective. Very happy with Roni !!! He also found my phone which was lost during the move. Would highly recommend. He was great and very friendly and made the move easier - truck 11Ronni
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D.IssaMurray Region, NSW
- 2 reviews
- Verified customer
rami truck 7 very satisfied
Excellent Sevice . Very happy with the work. Rami truck 7 was very helpful and quick and got there in time and was very careful with my stuff. . I am very satisfied with his work and will gladly recommend him to anyone else
1 comment
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Michael D.Sydney, NSW
- Verified customer
Roy truck 24
Roy and Aydi did an amazing job, thank you. They were on time, packed evening needed and treated my things line they were theirs. Than you boys good job, I highly recommend AAA.
1 comment
Customer S.AAA City Removalist
Thank you Michael for your amazing review. We really appreciate it. We hope to be of service to you and your friends the next time you choose to move.
Yours sincerely,
Customer Service Team
AAA City Removalist
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- Verified customer
Great service
Very efficient move, Ronni (truck 11) and his team were very co-ordinated and understanding about parking and the number of stairs that lead up to my new place. Would recommend this service to my friends and family if they needed help!
1 comment
Customer S.AAA City Removalist
Thank you Lucy,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers person... Read more
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Martin S.Sydney, NSW
- Verified customer
Good job by truck Roy 24
Roy and Aidy were very helpful and efficient. Explained all the charges to me throughout the process and had a very good attitude. I highly recommend this company to friends and family.
1 comment
Customer S.AAA City Removalist
Thank you Martin for the thumbs up. We hope to be of service to you and your friends the next time you need to move.
Yours sincerely,
Customer Service Team
AAA City Removalist
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Alita SSydney, NSW
- Verified customer
Job well done! Highly recommended
They accepted our late booking the evening before and sent truck #19 to do our move on 17/04/2020. Our job was to move a 4 bedroom two storey house from Edmondson Park to a single storey 2 bedroom apartment in Mascot. Sam and his team arrived bang on time and got straight into it. Polite, professional, tidy they worked tirelessly to get the move done in 8.5hrs instead of 12-13hrs which we felt was fair as the apartment had use of one lift and we had LOTS of boxes but we also had some ppl on our side help out as well which helped with the finish...Read more
time. We asked them to be extra careful with the bulky stuff to not mark the freshly painted walls at the new apartment and we felt they respected that. All our items were treated carefully with no damages. It was a stress free move and we will definitely be happy to recommend and use AAA city removalists again. Thank you guys!!1 comment
Customer S.AAA City Removalist
Thank you Alita,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers perso... Read more
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Ahmed GhalebSydney, NSW
- Verified customer
Quick response from a great team. Sam truck 60 handled everything smoothly, and I’d totally recommend them.
1 master bedroom furniture. From Abbotsford to Milson’s point. They came on time as promised at 11am sharp, and took only the time needed to finish the job, start to finish.
1 comment
Customer S.AAA City Removalist
We really appreciate your positive review of our services Ahmed. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist
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- Verified customer
Good service, fast and efficient- Rony truck 8
I moved to a 1 bedroom unit, they were on time and efficient. Rony- truck #8 was friendly and efficient. Good service, fast and efficient. My belongings were transported safe and in good shape
1 comment
Customer S.AAA City Removalist
Thank you Sher,
We are excited to hear you had a tremendous moving experience. At AAA City Removalist, we pride ourselves on providing quality and personal service that caters for our customers person... Read more
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The reviewer stated that an incentive was offered for this review
Michaela M.Sydney, NSW
- Verified customer
Truck Number 9 Randy
Wonderful service, on time and quick....was a tough job but the guys went out of their way to make it all happen! Happy to recommend their moving services in Sydney!
1 comment
Customer S.AAA City Removalist
We really appreciate your positive review of our services Michaela. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist
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- Verified customer
Truck 26 - Helpful and Professional Crew
Steve (Truck 26) and crew were amazing. The crew were not only meticulous, and thorough, they were polite and friendly. From a two bedroom apartment to another two bedder, the crew definitely helped remove the stress and gave me a peace of mind throughout the whole process. Thank you!
1 comment
Customer S.AAA City Removalist
Thank you Ben for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist
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- Verified customer
Wonderful Service
Norman and David in Truck 50 helped us move our 3 Bed home today and everything went perfectly!! They were on time, professional and took great care of our furniture. They worked quickly and were extremely friendly. I will reqiest to use them again if I need to move in future. Thanks AAA!
1 comment
Customer S.AAA City Removalist
We sincerely thank you for your positive review of our services Jane. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
Yours sincerely,
Customer Service Team
AAA City Removalist
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Fiona W.Sydney, NSW
- Verified customer
Excellent service by Arthur on truck 22
Arthur and marten helped us move from our place to a new place. We have had removalists before and we were left disappointed. These guys were so professional and did an amazing job and very quickly! We will be hiring them again and asking specifically for Arthur ! 5 stars!
1 comment
Customer S.AAA City Removalist
Thank you kindly Fiona for your raving review. It was our extreme pleasure relocating you. We also hope to be of service to you and your family the next time you move.
AAA City Removalist
Customer Service Team
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- Verified customer
Rony (truck #8) professional service
AAA City Removalists
Rony (Truck 8) and his colleague helped us move today. They were very polite and professional. Rony was very considerate of our possessions and treated every item with care and respect. He was very helpful with disassembling some of our furniture too. Rony made the moving process very carefree for us and worked with a friendly smile. We will be recommending Rony to friends/family and would call upon his service again if ever required.
1 comment
Customer S.AAA City Removalist
Thank you Emily for your wonderful and thoughtful review. We really enjoyed conducting your move and looking forward to serving you and your friends the next time you choose to move.
AAA City Removalist
Customer Service Team
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- Verified customer
Very professional and fast
2 bedroom unit, started on time, received a call piror to them arriving. They were very professional and fast also friendly. Would recommend this service to friends and family. Great job
1 comment
Customer S.AAA City Removalist
Thank you for your positive review of our services. We look forward to serving you and your friends the next time you move.
AAA City Removalist
Customer Service Team
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Alex A.Sydney, NSW
- 2 reviews
- Verified customer
Truck 11 - Roni and Sam
Roni and Sam were so friendly and professional. Quick careful removal of all my things. They were upfront and clear with everything including payment - there were absolutely no surprises. They took care with all my belongings, even fixed the back of a chest of drawers that had come loose over a few years before they moved it! I would absolutely use them again and recommend them to anyone.
1 comment
Customer S.AAA City Removalist
Thank you kindly Alexa for your positive review of our services. We enjoyed conducting your relocation and look forward to serving you and your friends the next time you move.
AAA City Removalist
Customer Service Team
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Amanda B.Sydney, NSW
- Verified customer
Excellent service by aruthr truck 22
Great work by Arthur and his team.! on truck 22 Fast and efficient, they in addition to moving our furniture they packed our kitchen and looked after our fragile items. I will highly recommend them .
Thanks for your help guys.
1 comment
Customer S.AAA City Removalist
We really appreciate your thoughtful review Amanda and sincerely look forward to being of service the next time you and your friends need to move.
AAA City Removalist
Customer Service Team
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Michael S.Sydney Surrounds, NSW
- Verified customer
Excellent work by Arthur truck 22.
Arthur and marten took great care of us during our move today. They were professional and polite throughout the whole process. They were particularly careful with our furniture and electronics. Would recommend to anyone looking for a trustworthy team! Big thanks to Arthur (;;
1 comment
Customer S.AAA City Removalist
Thank you Michael for your positive review of our services; it was our pleasure serving you. Please refer us to your friends.
Yours sincerely,
Customer Service Team
AAA City Removalist
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DanSydney, NSW
- Verified customer
Our removalsists, Rony and Randy in truck number 8 were great! Couldnt be more happy with the service!
2 bedroom move, started and finished exactly on time. Were very clean and tidy. Took care of all our belongings. Provided wrapping for our fragile items. Couldnt be more happy
1 comment
Customer S.AAA City Removalist
We sincerely thank you Dan for your positive review of our services. We look forward to the opportunity to be of service to you and your friends when you next elect to move.
AAA City Removalist
Customer Service Team
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The reviewer stated that an incentive was offered for this review
Questions & Answers
Jones Kurienasked
I can see some bad reviews about AAA City Removals here, I used them a few times and in my experince their service was very good, I think the bad reviews are written by their competitors as it is not showing as verified purchase, how we can identify this?
16 answers
AAA City Removalist A.AAA City Removalist
Hi Jones. I thank you for the straight forward question you have boldly submitted. As with any large company, the larger we become. the more negative reviews we receive. Let's face it, nobody is perfect and you are quite correct, many of the reviews are from competition. We conduct anywhere from 120 to 250 relocations weekly, the vast majority professionally and exceeding customers satisfaction. In other circumstances, we disappoint around 3 customers a week who always voice their concerns with a one star rating. The majority of disappointments are mainly exceeding budget, or alleged damage to second hand flimsy furniture. Of course there is some fault on our behalf but I assure you not to the extent portrayed.
It's interesting that the terrible reviews have been accumulated over a long period of time and then the wall is flooded with enough "thank god you're here" and 5 star rating reviews over a mere 4 days to hide the bad ones on subsequent pages. I challenge the validity of "many of the reviews are from competition" and ask where the evidence. It does appear that AAA has done this with the excellent reviews promoting their own company.
As a previous customer of AAA removals I can only wholeheartedly agree with the bad reviews. [name removed], your team was 5 hours late resulting in friends who were going to assist having to leave and took another 5 hours to move my 2 bedroom apartment, with a lift, ramps and easy access 700mts down the road. I was charged extra for the late finish (caused by your organisation) and an extra 1/2 hour for "travel time".
This is after the walls were scratched, my fridge dented and a brand new bookshelf having a shelf broken. Also, if you read the reviews, most people didn't have "second hand flimsy furniture" and as a representative of AAA removals, it's appalling that you refer to your customers possessions like that and highlights the attitude of your company.
I used them and the service was very good.
Fayasked
How could such a terrible company get away with what you do?
1 answer
Hi Fay. I don't know how they could do something like that. It was a very difficult time for my family. Our mother had just passed and we were moving my dad into a granny flat with my sister. These people were caught and had to remove the stuff they dumped and take it to the tip. They were also fined administration charges and a hefting fine in the thousands for the actions. Nevertheless, I did not get my money back which I paid to remove the furniture and items we did not want and it was a very time consuming exercise. Don't use them!
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Customer S.AAA City Removalist
We really appreciate your positive review of our services D. Issa. We look forward to serving you and your friends the next time you move.
Yours sincerely,
Customer Service Team
AAA City Removalist