Accu-Chek Strip-Free Mobile System Questions & Answers

Contact Roche they will usually repair/replace the unit (in UK) if faulty.
This is my experience only as a user but I cannot speak for the supplier/manufacturer

Hello Sam. I have been keeping a food diary for a couple of weeks or more now and do a tst before each meal and two hours after. It's been a real eye opener for me and helped me compile a list of what not to have's and what seem to consistently keep my readings lower. I also find the results can be reflective on the meal before the one you've just had also. Well worth doing, but we're all different, so need to do our own to see what does and doesn't suit us as individuals. Whole new way of living this is! I changed my accu check mobile for a new one as it seems the old one was faulty. The new one is working fine. Good luck, Lorraine

Hi Mary, I originally bought an Accu-Chek machine back in 2003 when I was diagnosed as I was advised to test even though only on tablets then. I registered my machine and Accu-Chek provided testing solution & batteries free when I asked. Since then they have regularly sent me new machines as and when. I would say even if you have to purchase one it is worth it as it is so easy to use and does away with fiddly strips. I also checked with my Practice Nurse before I started using it as to costs of supplies and it works out much the same. Good luck.

Hi. I am located in the UK and we are able to get free Accu-Check Mobile meters through the Accu-Check customer service contact number. I may be wrong but I cannot see a free meter for the same in Australia. It may be worthwhile though contacting customer service in Australia on 1800 251 816 and ask them. You may be lucky.
Best wishes. Martyn

You have be insulin dependent to get a rebate from NDSS. That is why I switched. It is expensive.

Call the company on the number on the box. They will talk you through it. Beware though that when I called regarding my own inconsistencies they denied there was any problem with the device and said it must be user error - unclean hands or incorrect test site etc, in spite of my having had six months without issue (as if I suddenly forgot how to use it). The diabetes shop said I had been the fourth person that week in with similar concerns. My view is that it is definitely not the most accurate device on the market and you need to make a choice as to whether it is worth putting up with this variance in results for the convenience.