Even though a payment was late but was made prior to “incurring any fees” I have been barred from outright purchases basically it turns into instore shopping having to make first payment prior to start.
Contacted customer service but no help could not even indicate when what ever barring will be lifted. Makes it inconvenient so I’m definitely going to look toward other finance options in preference of ease of use. Zip latitude pay etc.

Thank you Afterpay have been with you guys couple of years, in that time you have made my life easy. Living in rural town don't have shops. Since having after pay never go without, from tv clothes gifts for family to special treats like food delivery thanks Afterpay

Thought I'd try them out with a little transaction of $80, now in the middle of covid shutdown they think there above every other business and still charge late fees when there's no work no income they can go get stuffed never again customer service is also a joke

Afterpay application worked straight away and I really needed afterpay at the time of purchasing my windscreen. It was super easy to organise when applying for afterpay. Highly recommended it.

They are the best . The staff are fantastic and went out of their way to help me when I got locked out. Keep up the great work. Love buying things on Afterpay, as I had a stroke and hardly ever get out, so I love buying my stuff on Afterpay. Has made my life stuck at home great. thank you and all your great staff.

I've been trying to solve an issue with Afterpay for about a week and getting nowhere. Instead of helping, I receive robotic responses that do not explain why the documents I provide are insufficient to access my account. Very poor customer service. I'm not sure if it's because afterpay make their staff follow a script, but I'm getting frustrated by their lack of humanistic responses. I've always been a good customer, paying off my orders in advance. Very unhelpful.

They don't even check the authenticity of the merchant. only care about the money don't care about if the customer received the product or not. Won't using this service again

They take money from your account without your permission you give permission for the day payment is due, but due to vivid 9 I have hit hardship instead of helping me they chose to attack my account anyway and took over $100 plus the due amount. Thanx afterpay, I don't have my rent now. And your not operating a customer service due to virus but NOT returning emails either. The very worst customer service I've ever had in my life.

Used this service for my cats flea treatment to start and now I use it for purchases that I can't afford up front.. Clear guidelines to follow. If in doubt, the customer service team,answer all your questions.. If you are struggling to make a payment..

after being a afterpay customer since they sated and have never paid up front never missed a payment myself and others have discovered since lockdown due to Covid 19 afterpay is now taking first payment out up front

Due to being humiliated by an Afterpay agent multiple times. I want to close my account as apparently no one in management cares when I was bombarded with multiple emails each day for days in a row. I requested that due to cove-19 and I am personally affected due to a serious medical condition I told them about. They took all payments left at one time and now I cannot afford my medication that is urgent. No one has got back to me and I will now end up in hospital because one agent decided to be nasty and ignore my email requests to take one payment at a time until I could cancel. Clearly they don’t care as they are not answerable to the normal financial sectors guidelines. Be careful as they can turn nasty quickly

Big help for big family like me that can't afford straightaway the stuff that need to be buy or in emergency like goods in household like fridge and washing machine.

Love Afterpay. Great customer service. Highly recommended.
Great brands on the website. Very happy with company.
Overall great company. You won't be disappointed. Overall a great experience when buying products from the website.

So convenient and easy. Awesome products I use after pay for everything and have always had.great experiences and the repayments are very manageable it's so good for buying gifts.as well.

I dont know how i would get along with out Afterpay ! it is very help full to me, it enables me to buy items that i could not afford in a single transaction. as i am on a DSP ! I reconmend you to every one that i know ! Thank you very much for providing your service, regards Rob

I use Afterpay if I don't have the funds in hand to pay outright for an item. It is very easy to use, and you get a detailed account of when payment is due. You also get an email telling you a payment is coming up so you don't miss a payment, which could e easy to do.

I'm have difficulties to pay off my account due to the covid-19 and after pay people is understood. They helped me to manage my payment and hold on all of my late fees thanks after pay

Had a problem with my payments and Afterpay were very sympathetic and understanding, ive only had good experiences and very helpful when you dont have the whole payment rite there and then..thankyou Afterpay

Best customer service team ever! So prompt and so helpful. One of the customer service team members had replied to my enquiry even before I received a confirmation email, they were very helpful and understanding of my experiences, I am very pleased with their customer service. 10/10!