My claim has been in their system now for 12 weeks . Every week I phone in to see if any progress is being made. The team on the phone are always nice but there always seems to be a reason why there is no outcome yet. If it needs more than sending an email then it just gets pushed to the side and not done. From them sending incorrectly filled in paperwork, claim they are waiting for more information from sources, but when I check there has been no request for that information ever made. I had to chase up my own medical files to be sent as the...Read more

My daughter has Income Protection through REST Super and AIA. After numerous delays and requests, finaly accepted in December as a claim. Since then up to 300 pages of information, delivered to one assessor, then another, then a senior assessor, then another assessor. Now requesting 12 years of pay slips; you have to be joking. promises that claim would be assessed in 30 days, not completed, ; every time we contact, still more forms or information. Tax return Summaries provided, now theyu want complete Tax Returns for numerous years.
When Natio...Read more

AIA is seriously disappointing. I have uploaded all relevant documents and have been calling myself to follow-up as nobody ever calls me back when they said they would to update me on my claim.
The assessment for my claim was over 3 weeks ago and was told that someone would be in touch with me within the first 2 weeks with the result of my assessment. I have called every day this week for an update on my claim and the phone line says "we are busy call back later". So disappointing. I have also emailed and nobody has responded.

I have been le...Read more

I have a serious lower back injury and serious mental health issues. I have my income protection claim with AIA my claim was approved in August 2022.last year in December they told my solicitor that i am getting paid for my first year as they have to back pay me for 5.5 yrs.instead of getting paid I was summoned to provide with some documents did that.still nothing then again asking for more forms did that.still nothing same thing to me and my solicitors its been escalated and we can't give a time frame.my lawyers even sent a letter that I am r...Read more

after a serious accident left me with debilitating injuries i started the process of income protection. At first I was told it was be 72% of what my wage was to later be told that there is a loop hole they are able to use every time that there is no way for you to get around. After 3yrs and finally settling my personal injury suit AIA needed to repay 40-45k they had with held from me. I’m 6months later and still fighting to have it paid to me. Now things are being taken to AFCA because of the constant lies and false promises. Ricky the case man...Read more

Any interest in a class action suit against AIA directly backed by A Current Affair,ABC's 7.30 Report and The Sydney Morning Herald?
Time to hold this conglomerate accountable for it's blatant negligence and sheer lack of accountability!
As I am in the same boat as nearly everyone else on here it would seem (using the reviews as a guide) that AIA seems content on sinking without remorse with exception given to some cancer sufferers that will inadvertently affect they're bottom line less due to they're imminent demise (No disrespect meant to ca...Read more

I am complaining because I have a double shoulder injury and put in a claim for income protection October last year and now in financial hardship and was told to prove this so I emailed in all my bills but made no difference at all to help me financially while I am trying to cope with my injury ! I have never had a call to let me know how my claim is going to reassure me that my claim will be completed. I have been patient and sent all supporting documents to support my claim. I am unable to receive the correct medical help atm because I am wa...Read more

I have AIA income protection insurance (IPI), and life insurance and terminal illness benefit.
You must have an enduring power of attorney (EPA) in place to claim terminal illness benefit. If you have no EPA in place and cannot communicate or fill in a form, they will not allow you to claim.

For the IPI claim, AIA refused to accept a verbal claim. They insisted that I had to fill in a form. After 4 weeks in a coma, I was unable to hold a pen and my focus eyes. Even when I came home, it was close to the end of my 3 month waiting period. There ...Read more

I've been dealing with AIA for over a year and have had endless problems. Towards the end of 2022 I made complaints to Rest and AIA about delays, faulty information given, communication break downs and was assured that these things wouldn't happen again.....flash forward to today and once again I have had to call AIA in regards to a payment due weeks ago, only to be told that it would be "escalated" and that no, it hadn't been seen by my assesser as yet, and once again, no she wasn't there, and there was apparently no one else in the building w...Read more