I asked for my premium type to be changed from “stepped” to “Optimum” retrospectively. Not to change the policy, just the premium type. Iselect managed to have it changed, even though I’m on claim now.iselect knew I was on claim, and told me that my being on claim was on their computer screen. My file with iselect now has a note that a salesperson can’t answer questions, and I had to wait 2 days for a Manager to return my call.

AIA I have now sent me:
1. A quote signed off by AIA’s Retail Insurance Chief, on letterhead, in PDF format;
2. A co...Read more

So I have a TPD claim through Rest but the underwriter of the insurance was AIA. To cut the story short, my claim has been 2 years already and they still haven’t made any decisions for this claim. My lawyer was very proactive in following up on them by giving all the necessary documentation and evidences regarding my health condition and yet they’re the crappiest of the crappiest! So funny because my Income Protection claim through AIA as well got approved with the same health condition i made claim and yet this one hasnt. My lawyer also reques...Read more

My claim has been in their system now for 12 weeks . Every week I phone in to see if any progress is being made. The team on the phone are always nice but there always seems to be a reason why there is no outcome yet. If it needs more than sending an email then it just gets pushed to the side and not done. From them sending incorrectly filled in paperwork, claim they are waiting for more information from sources, but when I check there has been no request for that information ever made. I had to chase up my own medical files to be sent as the...Read more

My daughter has Income Protection through REST Super and AIA. After numerous delays and requests, finaly accepted in December as a claim. Since then up to 300 pages of information, delivered to one assessor, then another, then a senior assessor, then another assessor. Now requesting 12 years of pay slips; you have to be joking. promises that claim would be assessed in 30 days, not completed, ; every time we contact, still more forms or information. Tax return Summaries provided, now theyu want complete Tax Returns for numerous years.
When Natio...Read more

AIA is seriously disappointing. I have uploaded all relevant documents and have been calling myself to follow-up as nobody ever calls me back when they said they would to update me on my claim.
The assessment for my claim was over 3 weeks ago and was told that someone would be in touch with me within the first 2 weeks with the result of my assessment. I have called every day this week for an update on my claim and the phone line says "we are busy call back later". So disappointing. I have also emailed and nobody has responded.

I have been le...Read more

I have a serious lower back injury and serious mental health issues. I have my income protection claim with AIA my claim was approved in August 2022.last year in December they told my solicitor that i am getting paid for my first year as they have to back pay me for 5.5 yrs.instead of getting paid I was summoned to provide with some documents did that.still nothing then again asking for more forms did that.still nothing same thing to me and my solicitors its been escalated and we can't give a time frame.my lawyers even sent a letter that I am r...Read more

after a serious accident left me with debilitating injuries i started the process of income protection. At first I was told it was be 72% of what my wage was to later be told that there is a loop hole they are able to use every time that there is no way for you to get around. After 3yrs and finally settling my personal injury suit AIA needed to repay 40-45k they had with held from me. I’m 6months later and still fighting to have it paid to me. Now things are being taken to AFCA because of the constant lies and false promises. Ricky the case man...Read more

Any interest in a class action suit against AIA directly backed by A Current Affair,ABC's 7.30 Report and The Sydney Morning Herald?
Time to hold this conglomerate accountable for it's blatant negligence and sheer lack of accountability!
As I am in the same boat as nearly everyone else on here it would seem (using the reviews as a guide) that AIA seems content on sinking without remorse with exception given to some cancer sufferers that will inadvertently affect they're bottom line less due to they're imminent demise (No disrespect meant to ca...Read more

I had the misfortune to use the AIA Vitality program as part of the Rest Superannuation app. In the last month the app stopped syncing with my activity. I contacted Rest who referred me to AIA. AIA have made no effort to fix the issue. They just referred me to Rest who then referred me back to AIA. This has gone on now for 2 weeks. BTW my experiences of support from Rest on other issues has been excellent.Yesterday I requested that AIA delete my account. AIA are just unprofessional & incompetent. Prior to the current issues, I had a similar poo...Read more