My credit card used to pay my premiums was compromised. Arriving back from holidays to find a letter from AIA that I could not believe. In short, they stated that they would decide if I could remain a member. My first thought was I will decide if I remain a member. Then I get another letter where they start to try to persuade me to come back to them. I told the poor customer service lady to stop sending me these computer generated letters as I found a policy elsewhere and they better start treating customers with respect and not just a number or they will continue to lose more customers.

Despite lodging all required documents over a month in advance of the due date they still couldn't get their act together to ensure the first payment I was entitled to was paid on time. It took a further month of waiting and many calls that were never returned and emails that were never responded to. By the time they finally made the first payment they stuffed up the account number it was to be paid into and they had to cancel it and transfer the money again, even though they were provided with the correct account details.

I'm now having to go through the whole drawn out process again for the payments to continue 6 months down the track.

Provided 2000 pages of medical information, scans, blood test results, photos., three months ago. Have been told they are waiting on two doctors reports. I haven’t seen one of them in over three years.
There is no more information to get. In the mean time medical treatment is beyond my financial means.
I will never take out another policy with this company nor will I recommend it to anyone else.

Absolutely disgusted in the time it’s taking to approve my claim, they don’t seem to care at all and are stringing it out as long as they possibly can.

I applied 121 days ago and still have no idea when I’ll see a cent from them.

I would not recommend this company.

We are tangled up with the claims process with this dodgy Insurance company.
We made a claim some six weeks ago through REST Superannuation, not knowing they were passing premiums onto a dodgy insurance company based in Hong Kong. It's quite obvious by the ridiculous questions AIA are asking, this will be a long drawn out legal battle. I blame REST Superannuation for jumping into bed with an Insurance Company that has a very poor track record (you only have to look at the other comments posted here).
After contacting the Ombudsman, they are well known to that government department.
What surprises me is that if we are all reading this, then why aren't REST Superannuation reading this and making changes!!!

My husband had a motorbike accident they stuffed him around it took 2 and a half years to start getting income protection after he was forced to go with workcover that we had to pay back. Then they tried to say that he was only eligible til age 55 after much checking they are supposed to pay til age 65. Now they want to stop his income protection?? They don't care about people at all as for 75% of predicability wage biis getting 50%. Disgraceful digusting but were not giving up. These people that AIA are dealing with need help not a kick in the guts.

My Brother died recently after a long battle with one insurance company I got my brothers super paid out as there was a coroners report with the death not suspicious.
Now there was a death policy with AIA making it near impossible for me to claim.
My brother died intestate they are wanting probate or will may pay us out.
After speaking to a lot of people this is sort of stuff what this company does to people to prevent a claim.
The fact my brother is dead I feel this company is Uncompassionate.
This company is unhelpful Do not use them!!!

Canx my TPD cover only to discover AIA and their Advisers debut my accounts and then refuse to reverse the error. Been nearly a Month of excuses and approvals and escalations but still no refund! Don’t go near this outfit!!!

Rip offs. Increased policy by $400p/y. in one year. They knew I am on disability pension and could not afford increase. Am talking to the media about this asap. Had my policy cancelled after they stole all my money.

Payments are always so late and they always have an excuse why.
I had a fantastic CS person in the beginning, she would call and ask how I was, is there anything I can do for you? Her name was Olivia then she was replaced by a young male by the name of Hamish.
Since then it has gone down hill, it gets to 21 days since payment has been due and it has not presented in my account. I phone them only to be told that my CS is on annual leave. He has not allocated his work load to represent his annual leave.
Frustrating when you rely on the income to pay bills.

I am disgusted about the way I have been treated trying to get Income protection Put my claim on 20/12/17 and still waiting!!!! They have gone back since 2011 seeking medical records to see if I could work 30hrs a week during that time. I have only worked 25hrs a week since 2011. They keep coming up with more and more required information I thought this was going to be easy but no.. I want to know who can over-ride medical practitioners reports & information they only have a panel and make there own decisions I think. Why do we join a fund and are covered for protection!!! What a Joke...

Worst company I've ever dealt with. Poorly trained, ignorant and insensitive staff, impossible claims process designed to ensure that they never pay out. After 6 months of jumping through all of their hoops, they finally accepted my claim.... 2 months later, no money and no further contact from them. Finally received a text accepting the claim and advising they will contact me within 10 working days... No further communication from them. They have caused me untold stress and anxiety which seems to be exactly what they set out to do. Save your money, use a different company. Got to wonder what the ACCC does with their time, they should have this company in their sights.

No help at all when you really needed it most we just pay our income protection for nothing just only good in taking your money when the time come that you are injured n cant work no help at all....