AIA Australia (page 5 of 8)

Applied for income protection claim nearly 2 months ago all documents sent to them and am still waiting to hear from them...To get back to me I've had enough stress am taking it further..

October 25th 2022 Update: Income protection

Absolutely Disgraceful..... Nobody calls back and you get different stories when you call and the assessor is "apparently" in a meeting may be different when a solicitor calls ? STILL waiting for a call

I lodged my claim in Feb 2022, made numerous follow-up calls even though I've submitted all required documents. Took about 2 months for AIA to process and pay, which I could understand of the delay since my claim dates back 3 years. My first assessor has been helpful and informative, and I received back payments. It's with the current assessor and management that I'm very frustrated at the moment as benefit payment stopped since June and no reply to my email and telephone calls from the new assessor since early July. I rang again today wanting...

First claimed in March 2016, took till end August that year to receive payment.Stopped February 2017 after calling to see where my payment was which was a regular thing and told I hadn't sent in paperwork, paperwork which I never received,due to my anxiety and depression I just couldn't deal with any more.My financial adviser called March/April this year 2022 spoke to them about restarting my claim. Well yes now the end of August, last call on 26/8 was told I had to send my change of name details seriously(what name change)?? Oh also Tax assess...

Making it difficult for my wife who has multiple ruptured discs, a life injury. It affects this entire family, not just her. Put her premiums up to 14.5%! Money grubs.

There was a lot of documents to forward to them, they had to do a lot of work. I understand this but they were very slow and I was worried about the validity of the claim. In the end they back paid my claim and we are now, on our way thankfully.
There are some negative reviews on here, maybe patience and more understanding are needed.

One email address that is unmanaged known as the black hole. Constantly making excuses for delays they are responsible for. Take no responsibility for their delays. Terrible at recording information on calls. Constantly going around in circles, having to repeat myself constantly. No sensitivity to my mental health issues and have been lied to on several occasions. I get better service from centrelink

I’ve got a income protection claim with them and I’ve had very poor service with late payments then having to call them and being told they will escalate it . They ring for your payslips then tell you it will be then next day and 1 week goes bye and you have to call them cause it’s not done and told it will be other 5 days, not good enough. There good in taking your money but not good in giving it back when you have a injury . After this I will never use them again .

This company is an absolute disgrace, take your money then do whatever it takes NOT to pay. Rest superannuation is a part of this & I've been with them for 30 odd yrs paying income protection every month! I'd love to know how the CEO of rest Vicki Doyle feels about this treatment, I'm not going away I'll fight this if anyone else is having the same problem!!! Please get in contact. Get out of Rest super & put your money somewhere else.

I ve been in IP policy since 2008. Start my claim in Feb 2022, first contact, the claim officer was helpfull and comforter in the first place, contact me several time to update, ask this & that questions and request this & that documents. Toward the end of 60 days waiting period & another 60 days assesment time, my claim was declined. Then i realize she was not being helpfull and not giving clear suggestion in order to get my claim payout . It is more likely she set me up by asking and requesting this & that. Last contact, she mentioned that is...

Have been with AIA for a long time, was told my case would be covered under the trauma then after my operation they are now saying it’s not. Very misleading and now they are extremely slow to send the reasons via email. I would not recommend any cover at all, look elsewhere first.

I’ve been with them for years, recently they took money in advance out of my super for insurance payments for 1 whole year! Customer Service is hopeless and so are their advisers. I have an adviser and they can’t even fix the issues. Once I get my money returned I’m outskis. Do not waste your money with this company they are totally incapable.

They get you in with affordable premiums, then once they have you, they just jump 20/60/ now over 100%, knowing they had you hooked in less than FIVE YEARS. Its robbery i need to get out!!! Dont be sucked into "honeymoon" initial premiums. One can assume this practice speaks volumes about how they will likely settle a claim when the time comes?!

AIA Vitality program was a good value until last year. Their weekly reward program for steps are not properly synced and captured by the vitality app, and they recently changed the flight benefit from Qantas to VA, and by doing this, they also removed the code-share flights. VA only operates 2 international destinations, and rest of the destinations are with code-share. So the benefit is now significantly reduced.

My credit card used to pay my premiums was compromised. Arriving back from holidays to find a letter from AIA that I could not believe. In short, they stated that they would decide if I could remain a member. My first thought was I will decide if I remain a member. Then I get another letter where they start to try to persuade me to come back to them. I told the poor customer service lady to stop sending me these computer generated letters as I found a policy elsewhere and they better start treating customers with respect and not just a number or they will continue to lose more customers.

As a 63 year old, annual premium increases are expected, although as a long time customer (over 10 years) it is hoped that this may count for something. In November 2017 my life insurance needs were renegotiated to a more acceptable premium level, including joining AIAVitality (currently Gold status). In the 15 months since, the premium has increased by 61%. I have since spoken to 5 representatives (roughly 1 per weekl), all of which have provided firm undertakings to provide premium breakdowns and to revert with solutions to address the massiv...

Despite lodging all required documents over a month in advance of the due date they still couldn't get their act together to ensure the first payment I was entitled to was paid on time. It took a further month of waiting and many calls that were never returned and emails that were never responded to. By the time they finally made the first payment they stuffed up the account number it was to be paid into and they had to cancel it and transfer the money again, even though they were provided with the correct account details.

I'm now having to go through the whole drawn out process again for the payments to continue 6 months down the track.

Provided 2000 pages of medical information, scans, blood test results, photos., three months ago. Have been told they are waiting on two doctors reports. I haven’t seen one of them in over three years.
There is no more information to get. In the mean time medical treatment is beyond my financial means.
I will never take out another policy with this company nor will I recommend it to anyone else.

Absolutely disgusted in the time it’s taking to approve my claim, they don’t seem to care at all and are stringing it out as long as they possibly can.

I applied 121 days ago and still have no idea when I’ll see a cent from them.

I would not recommend this company.

These days too many people just expect to be paid, it's about paying the right claim so that premiums for all are managed. Imagine paying every claim. You need to meet the requirements, you need to also have made full disclosure.
I'm sorry to say but the people below have it wrong! I get that times are difficult and yes you or a loved one may think due to your circumstances your entitled... take a step back and think "am I really" if you are you will be paid.
I know my claims are in safe hands with aia.
Unfortunately people share things w...

Depending on which documents you ask for, AIA provides gives you conflicting sum insured for the same policy. I have had my "Notice of Payment Due", "Certificate of Currency" and Policy Endorcement" ( I believe its issued by AIA Vitality) all stating different amounts. My broker asked for a Quote Summary and the payment due is different from the invoice I received. I rang AIA and they told me I have to pay more more even after I have been issued a Notice of Payment due for a lower amount.

Their system is unreliable, so I have little confid...

We are tangled up with the claims process with this dodgy Insurance company.
We made a claim some six weeks ago through REST Superannuation, not knowing they were passing premiums onto a dodgy insurance company based in Hong Kong. It's quite obvious by the ridiculous questions AIA are asking, this will be a long drawn out legal battle. I blame REST Superannuation for jumping into bed with an Insurance Company that has a very poor track record (you only have to look at the other comments posted here).
After contacting the Ombudsman, they are well known to that government department.
What surprises me is that if we are all reading this, then why aren't REST Superannuation reading this and making changes!!!

AIA are the worst insurance company ever!! They are cold and callous, and lack all sensitivity when dealing with sick human beings. You have to fight them every step of the way and this only contributes to worsening your medical condition. With much fighting and standing firm I had to wait eight months to receive my first IP payment. [name removed], [name removed] and [name removed] are cold hearted snakes in the grass.

August 28th 2022 Update: AIA are totally heartless

I receive monthly IP payments, and normally receive the payment in my acc...

My husband had a motorbike accident they stuffed him around it took 2 and a half years to start getting income protection after he was forced to go with workcover that we had to pay back. Then they tried to say that he was only eligible til age 55 after much checking they are supposed to pay til age 65. Now they want to stop his income protection?? They don't care about people at all as for 75% of predicability wage biis getting 50%. Disgraceful digusting but were not giving up. These people that AIA are dealing with need help not a kick in the guts.

My Brother died recently after a long battle with one insurance company I got my brothers super paid out as there was a coroners report with the death not suspicious.
Now there was a death policy with AIA making it near impossible for me to claim.
My brother died intestate they are wanting probate or will may pay us out.
After speaking to a lot of people this is sort of stuff what this company does to people to prevent a claim.
The fact my brother is dead I feel this company is Uncompassionate.
This company is unhelpful Do not use them!!!

After reading a review tonight regarding late payments and the initial experience this concerns me greatly. My partner is very ill and the claim process was slow to begin with so after a few escalations the claim was accepted at close to the 60 day mark. Initial payments were made on time, and all proof of medical leave, no payments from my partner's employer and doctor's reports were all submitted by mid June before the deadline of 3 July. Monies should have been in the account by 9th of month but received excuses and advised to change direct ...