First made my claim back in April (6months ago) and I am still yet to receive anything was told recently I would hear back the outcome within 10 days I called 30 mins before closing as I had not heard and was told I had to send off more information yet again I have had nothing but stall tactics including when I sent them all paperwork requested only to receive an email a month later stating I had not sent it, looking through my sent emails I confirmed I had the month prior now today I have sent off yet more requested documents and have been to...Read more

AIA are the insurer for Rest Superannuation. I have been a part of REST for 26 yrs. Never made a claim, always paid premiums for insurance. A Rest consultant asked my circumstances when needing to withdraw some super & suggested I make a tpd claim. 4 months have passed. No follow up every 10 business days, as promised. I've called only to receive not alot of help/information regarding progress of claim. The representative handling my claim has only called ONCE in almost 4 months (initial consultation & email the next day). It seems paperwork ha...Read more

Pro.
-they will adhere to their product disclosure statement ( your contract with them)
- they check/interact with all parties involved.
- they give you opportunity/time to fight your case if not approved.
- they will pay you on time ( unless your claim assessor is incompetent,which is in my case :-(
- they will revert back after a few days for any query.
- they will average your income with super and tax ( when you stopped working)to reflect the amount you are covered monthly for income protection benefit)

Cons
- they did take more than 90 days to assess my claim. ...Read more

I purchased my Income protection insurance with AIA in July 2004 as a very healthy young man. Unfortunately I started to be very sick a few years later.
I had on my plan 12 months waiting period, so I needed to wait. I send them a claim form with all the relevant documents on 19th November 2011 and on the 2nd January 2012 I received a letter from them confirming that my claim was approved. Waiting 6 weeks only. And they paid me back payments from November 2011.
Unfortunately I have been sick since and unable to work.

AIA insurance have been ...Read more

My 2011 case was being processed for about 1 year, due to REST/AIA intentional delays. One of them is the following:
On 18/10/2011 I emailed REST the following:
“I spoke to [name removed]'s secretary and she said to me that the insurance company (Rest Super) does not want to pay a sufficient pay for the report, that's why [name removed] is not sending the report to you guys.
May I note please that this now looks ridiculous how unorganised my case is handled!
When I visited [name removed] nearly 2 months ago you could have sent me the papers so ...Read more

Wow, what a nightmare. If I could have given 0 stars I would have. A program that appears to provide incentives to customers for staying fit and healthy is all about being tricky and lining their own pockets.

I joined AIA Vitality in November last year. After enquiring about the program I was told that exercising and completing health checks would result in weekly vouchers as well as additional vouchers for hitting different levels in the program. All I had to do was link my watch to the AIA Vitality app. How wrong that was.

After hitting my ...Read more

I lodged my claim in Feb 2022, made numerous follow-up calls even though I've submitted all required documents. Took about 2 months for AIA to process and pay, which I could understand of the delay since my claim dates back 3 years. My first assessor has been helpful and informative, and I received back payments. It's with the current assessor and management that I'm very frustrated at the moment as benefit payment stopped since June and no reply to my email and telephone calls from the new assessor since early July. I rang again today wanting...Read more

First claimed in March 2016, took till end August that year to receive payment.Stopped February 2017 after calling to see where my payment was which was a regular thing and told I hadn't sent in paperwork, paperwork which I never received,due to my anxiety and depression I just couldn't deal with any more.My financial adviser called March/April this year 2022 spoke to them about restarting my claim. Well yes now the end of August, last call on 26/8 was told I had to send my change of name details seriously(what name change)?? Oh also Tax assess...Read more

I ve been in IP policy since 2008. Start my claim in Feb 2022, first contact, the claim officer was helpfull and comforter in the first place, contact me several time to update, ask this & that questions and request this & that documents. Toward the end of 60 days waiting period & another 60 days assesment time, my claim was declined. Then i realize she was not being helpfull and not giving clear suggestion in order to get my claim payout . It is more likely she set me up by asking and requesting this & that. Last contact, she mentioned that is...Read more