After my injury with 100% proof and the claim being accepted over 3 months ago ive been lied to numerous times theyv'e said they sent an email to my drs for more information and its not been sent after i called and checked 3 times before booking a double appointment 3 times with the dr, my assessor angela
is never available shes off to lunch or in a confrence or has just left for the day, i will be putting in a complaint to the ombudsom and heading to a current affair, this is unacceptable, while i cant afford to pay my mortgage and other bills, unnecessary stress and depression, get your jobs done asap just like you taking out money for these bad circumstances .

Claim for IP at 7 months and counting. I, m sick of writing About Aia and Rest .So to make it short and sweet take all the negative stuff written about them by the stressed out people below, and that's my story in a nutshell. Also Go to the REST product review site and read my Shame on you REST review and the conversation I have with the Rest representative about claiming and AIA

Got life cover just 2 years ago. Advised that premium is fixed upto 75year age and it will rise by 5% as cover will also rise by 5%. But 1st year they raise 8% and this year 35% cover raised by 5% only. Sending emails, trying to get any answer on phone but nothing is happening. Going to cancel the cover after paying huge amounts for last 2 years. wastage of money. Not recommend to anyone.

Initially I was not impressed with the wait for approval however my claim has now proceeded and I found the company caring and supportive in my cancer treatment. They also offered personal cancer carers to assist with my recovery.

I applied for Income protection back in july 2022 i have been approved and have been waiting for back payments to be calculated so haven’t even started receiving monthly benefits as yet its been 4 weeks since last back payment received and everytime i contact i get told they can’t give me a time frame when I will receive next payment and can’t receive my monthly benefits till all back payments have been calculated.
Im getting very stressed and frustrated not knowing when payments will be received.
And feel when I contact they are annoyed its called income protection for a reason and I don’t feel protection one bit.

My experience with AIA income protection has been easy and positive. Most of my information was submitted with my claim form and a few other pieces of paperwork was submitted within a few weeks of claim submission. I was advised that the claim assessment process would take 2 months but it was accepted prior to the the 2 months. The people I’ve spoken to over the phone and via email have been so helpful, informative and supportive. Thank you AIA.

6 months now since I made my income protection claim and its excuse after excuse. Asking for information that they already have.. not calling back when they tell you they will.. my so called "assessor" that I rarely hear from telling me that I was put on a priority list but then told by another incompetent employee that that was not the case.. I had to go back to work earlier than expected just so I could cover my rent still with a busted elbow. This has seriously caused mental health issues for myself and there is no way getting through to them. Just another big business taking and taking but never giving. Stay away at all costs!

I claimed income protection and permanent disability three months ago at first it was going fast then after three weeks heard from nobody since .I call and they say someone will call you they never have two months later ! Then I receive a letter more paper work really I have sent everything meanwhile I am going broke and will have no where to live have been with rest for 28 years.I stressed and now sicker because of stress shame on these people now rest have changed insurers makes me wonder why .

They are quick to take your money, awful if you want to make changes to your policy. My experience was that its easy to make changes as long as you buy more cover but I could not get them to make amendments to reduce. I ended being forced to cancel which is a pity as I entered into a level policy and ended up loosing a lot.

My payments are constantly late, my assessor Emma has never once contacted me, I get told wrong information constantly. I'm under the threat of eviction now because once again AIA have delayed payment again and when I rang the second time about this one payment I wasn't put on to a supervisor like I asked, was told empty platitudes and no closer to getting the payment which is now seriously delayed. I'm currently doing a graded return to work after a brain injury from a assault and the constant extra stress added by this terrible incompetent company is horrendous and hampering my recovery

Put in claim in August, provided all paperwork asked for by staff members, still waiting for payment! Every time I want to case manager she is busy or in a meeting. Finally got to speak to her a few days ago,was told all paperwork was in order. Today get a phone call to say that paperwork is still missing so cannot process the claim till they receive more information! Such incompetence from staff every time you speak to someone told a different story. If I hear one more time to take care and get better I am going to loose it. How can you relax when there are bills to pay. Shame on you AIA would not recommend you to anyone.

They took abit of time but come through in the end hassle free and all I had to do was tell the facts and they were awesome and have made my day