I had a return flight from Portland to Melbourne via Vancouver. The confirmed booking was to leave PDX on 15 January at 7.15 pm and return to Melbourne on 17 January 9.50 am.
Flight was scheduled to leave at 7.15 pm from PDX and arrive at YVR at 8.29 pm. The Flight to Melbourne was scheduled to leave YVR at 10.30 pm. Due to the weather conditions in Vancouver as announced at the time, the flight from Portland was delayed six times with an arrival at YVR at 10.50 p.m. As this delay meant that I was to miss the flight to Melbourne, I was then boo...Read more

We didnt mind the mechanical breakdowns of our aircraft in Ottawa that led to our missed connection at Vancouver to Melbourne. These things happen . So faced with a 30 hour delay Air Canada offered a hotel room when we arrived in Vancouver. Finally arrived in Vancouver 5 hours late at 3am - Had to stand in a queue with 50 other very tired people, little kids, elderly for ‘90 minutes’ to get hotel and taxi voucher even though air canada was aware for 8 hours that a plane load of people would need a hotel. That was kind of ok. Got the vouchers a...Read more

Subject: Horrendous experience

I booked my flight to Australia in April 2022 to fly out in December. It cost me 2600.00 return. When I boarded the plane and found my seat, I could not believe how small it was and how little leg room and elbow room I had. I bought a carry on specifically so it would fit under my seat so I wouldn’t have to bother with the overhead storage and could access my case when needed without bothering other passengers, however it wouldn’t fit under the seat and I had almost no room for my legs. I’m 5’2 and weigh 117 lbs...Read more

Please, if you have a choice, do not fly with this airline. The way they treat their customers have hit a new low. Here is what happened to my family.
My parents flew on Air Canada Flight 25 from Shanghai to Seattle with a layover in Vancouver. My 65-year old mother gets very bad motion sickness from flights (ill to the point where she had to deplane on a wheelchair), and after the Shanghai to Vancouver leg of the flight, I was called to pick her up from Vancouver Airport directly since the passengers have already deplaned. I was going to drive...Read more

We've been in Canada for 2 weeks. We were supposed to have another nearly 2 weeks of holidaying in Vancouver and Whitehorse. Air Canada, without explanation, have changed our flight schedule to Whitehorse twice. The second change was yesterday and it impacted another connecting flight, transfers and hotel accommodation. My husband has a medical condition which means we have to be careful in our planning. This latest change to our flight schedule means we can't go to Whitehorse and we have lost thousands of dollars in cancellations and booking n...Read more

Montreal to Sydney and Return - 30 hours of travel each way, door to door.
Actual flight time: 21 hours - 5.5 between Montreal and Vancouver, 15.5 between Vancouver and Sydney.
Return, chop off 2+ hours for the wind on your tail.

I fly between YUL (Montreal) and SYD (Sydney, Australia) about 3 times per year. First time - economy. The flight between YUL and YVR (Vancouver) is easy at only 5.5 hours. The YVR to SYD...you have to plan! I had a great seat with a crappy seat-mate (this very young woman took up all the room, stuff all over the...Read more

The flight over was fabulous! The plane -- 787's both times. Direct flights. Both flights left and arrived on time. The check-in process was quick with priority boarding, the flight attendants friendly, engaged and helpful. The food was wonderful (I ate more than I intended) and the 15 hours passed very quickly. So quick and comfortable in-fact, that I didnt even need to use any of the in-flight entertainment or music.
The return flight however was the opposite - the food was poor (not hot enough temperature-wise or not to my liking ie too...Read more

It was voted worst airline in developed world.

I kept flying with them because of the flight path.

I’m done. Life is too short. I’ll never fly with them again.

I don’t trust this company. Several charges turned up on my credit card statement. I couldn’t call anyone about this at air Canada as their process is only online for inaccurate charges.its taken 3 months and air Canada emailed me saying we can confirm these charges are catering and suggested they might be insurance related.

I don’t have any insurance so basically this is just robbing me.
...Read more

No dinner on a 14 hour flight??? Lunch when we got on. A 99gram snack midway and then breakfast right before landing. I didnt even get my snack because i gave it to my father so he would have enough food to take his medication. Entertainment was woeful. Third rate movies and a handful of tv shows but nothing recent or well rated. Also the plane was old and things were broken and rattling all over the cabin. Not exactly calming.
Learnt my lesson and packed my own food and entertainment for the trip home. Glad i did because the plane was three ...Read more