Absolutely disgusted with AirNZ, I have flights booked from Brisbane to Papeete this Friday that were originally landing at 7am... now landing at 12.30am and originally departing at 9am, now departing at 2am. So I now have to book two extra nights accommodation and there were no alternative flights either day each side of my flights. AirNZ have basically said too bad, zero compensation, no free accommodation for those nights, no meal tickets... NOTHING. I don't see how an airline can change flight times so drastically and you just have to deal with it. Yes I could get a refund, but then I lose all my accommodation and no other airlines fly to Tahiti from Australia. Won't be flying with them again.

Horrible experience with Air New Zealand. Would not even recommend this company to my enemies. That's how bad this airline is. Delays. Cancelled flights. Told to upgrade seats if we wished to be seated together (pregnant wife). Advised flight was full. Get on board and the flight was empty so we paid extra $$ for no reason. Damaged luggage and no response from any complaints lodged.

Not sure if I was lucky or something but I had a great experience with the airline. Flew from Auckland to Nandi, Fiji and the whole time from booking to ground service to inflight entertainment, refreshment and seating I don't think there's anything I could complain about.

Ground staff at Airport in Adelaide and Auckland dismissive and unhelpful until pushed to do their jobs. Both ends confirmed seating due to medical condition (through travel agent and with Air NZ itself) but at both ends the seating was changed multiple times - to incredibly inappropriate sections of the aircraft requiring further explanations and sorting out. Not to mention additional unnecessary stress. Attitude of check-in staff who are meant too help - 'too bad just be grateful you have a seat' with grudging assistance to rectify the matter when you wouldn't just go away. This is how they treated a highly educated older professional couple.

I had a ticket to return from Buenos Aires to sydney (vía Auckland) on the 22!nd of November 2018 and when I went to check in 24 hours before, my flight was marked as departed on the app. I called and was told that my flight was moved and for some reason I didn’t receive a notification. I had to stay an extra day in Buenos Aires before returning home.... not sure how that could happen

Don't book with air New Zealand unless you are happy to pay through the nose to pick your seat, you cant even select a standard seat without paying your only choice is to turn up at the airport and hope you can be seated together on the day. I recommend picking a lower cost airline as air new zealand offers little more and at a far greater price, classic bait and switch.

The company change the gate, i lost the flight, then the next flight will be in 2 days, the company just kick me out of the airport and dont care anymore, i have to pay everything and spend plus 2 days waiting other flight.

Terrible, the company make money like that from a international student.

We had a flight booked with air new zealand from perth to auckland.
Everything was booked and we got an online check in email.
When we arrived at the airport there was no sign of the flight. We called air new zealand and only then we were told that the flight was cancelled.
This is very poor communication from air new zealand.
I would definitely avoid them.

We booked skycouch for my son and Me and regular economy seat for my husband. Long haul Melbourne to NY. The flight from Mel to Auk canceled but they informed us 12 hours earlier and we didn’t have any problem to get the connection from Auk to Houston. Skycouch was very helpful, food is ok, flight crews were excellent.same as return flight. Air New Zealand got connecting flights with united airlines. Here comes the story. The plane to took us to NY left because of 1 hr of checking process and they asked us to catch the last flight of the day which took us in New Jersey airport instead

Flights changed
Filthy tables
“the works” aka servo food
Entertainment screen broken
Flight attendants bogan.
Disappointed... flying kangaroo next time.

Booked through Amex travel as a Virgin Australia flight. Found out later it was operated by Air NZ. no recognition of platinum velocity benefits and charged $130 for 1 bag to check-in. Stay clear of this airline. Like other reviewers have stated they price gouge where they can.

Today we arrived back from a holiday in Vietnam, and I would just like to say that the flight attendants were awesome, not just one or two but all of them! They were so nice, helpful and supportive (im a nervous flyer) cant praise you enough! Thanks for being so great at your jobs!